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Tourneau Time Machine

Neighbourhood:
Midtown
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Address: 12 E 57th St, New York City, NY 10022-2502
Phone Number: +1 212-758-7300
Website
Today
10:00 - 18:00
Closed now
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Hours:
Sun 11:30 - 17:30
Mon - Wed 10:00 - 18:00
Thu 10:00 - 19:00
Fri - Sat 10:00 - 18:00

TripAdvisor Reviewer Highlights

Read all 24 reviews
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  • 17
    Terrible
Better place for SEE the différent brand but not for buy

The store is very incredible bigger than Wempe with lot of brand. But when you buy an luxe watch you want a luxe service... When you buy a watch @t the brend you have a very... read more

2 of 5 bubblesReviewed 21 March 2013
Globetrotteurcasa
via mobile
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24 Reviews from our TripAdvisor Community

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Showing 21: English reviews
Chelmsford, United Kingdom
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 3 June 2016

I happened to be in NYC with family. I'd already told my wife that I was looking forward to visiting Tourneau as I have a passion for watches. It's a shame that passion is not shared by the staff at this shop. Snobbish, poor product knowledge and no wish to show the product. Appalling experience.

Helpful?
1 Thank Simon K
Erica S, Public Relations Manager at Tourneau Time Machine, responded to this review

We're sorry to hear about your experience. Can you please provide your contact information so we can follow up with you directly? More 

New York City, New York
Level Contributor
91 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 78 helpful votes
1 of 5 bubbles Reviewed 16 February 2016

I came here looking to purchase a high-end watch ($10K - $20K) - Panerai. The service here is pretty appalling considering the product that they're selling. The agents' knowledge of the products is lacking - they often contradict themselves or contradict what is posted online via the manufacturer's website. They have a very basic understanding of the brand, that is... More 

Helpful?
1 Thank newy0rker2015
Tokyo, Japan
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 15 October 2015

I ordered my watch repair and it took so longer than expected. Until and unless asking the situation, they never have any respond the status. It is very poor client service and disregard to client voice arrogantly. I never seen the worst attitude to client despite paying for expensive cost.

Helpful?
1 Thank azarashi2015
Vienna, Virginia
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 8 December 2013

Call called to get some basic product information about a brand that they don't carry in Arlington Virginia. The are so rude never let me finish a sentence completely snobby disrespectful and very passive aggressive.

Helpful?
2 Thank Watch G
metro NYC
Level Contributor
30 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 28 August 2013

I've bought 2 watches from this store (a vintage Patek Philippe and an Omega Seamaster GMT) and have never experienced what some people allege. And I've strolled in wearing plain old jeans or shorts; hardly designer wear. I have never been treated with anything other than respect. Maybe it's the attitude; respect yes, but I don't expect the sales staff... More 

Helpful?
Thank z3mom
New York City, New York
1 review
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 6 July 2013

I know watches, and I know expensive watches. I have been in the market for a 45k watch, which one could call, the luxury category of watches. I have known Tourneau for a while, but my latest trip pushed me over the edge, and I just HAD to write a review. 1. Their customer service is the worst I have... More 

Helpful?
7 Thank marlon b
north carolina
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 28 May 2013

I brought my Tag in for a simple repair. 7 months later the watch still does not work and they refuse to stand behind their work. Do not buy your watch here....do not let them service the watch, demand the manufacturer do the work.

Helpful?
2 Thank Theystolefromme
Level Contributor
314 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 243 helpful votes
2 of 5 bubbles Reviewed 21 March 2013 via mobile

The store is very incredible bigger than Wempe with lot of brand. But when you buy an luxe watch you want a luxe service... When you buy a watch @t the brend you have a very good service (cartier, rolex, iwc, etc.) here... Nothing ! You paid 10 or 15k$ like you buy a hot dog, no seat... Waiting for... More 

Helpful?
2 Thank Globetrotteurcasa
New York City, New York
1 review
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 4 December 2012

having paid $310 for a tune-up of my watch; a longines, they returned it broken! 3 months later, I am still waiting for it to be repaired and it comes back from their service area and has to be sent back by the store before i even get it, since it's still broken! I didn't break it; they did. After... More 

Helpful?
6 Thank pms g
Durham,CT
Level Contributor
95 reviews
31 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 31 October 2012

Tourneau is the place to go to see watches you have read about and now you get to see the "real" thing. one can see watches the a pieces of Art. A must !

Helpful?
3 Thank fred5710

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Staying in Midtown

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Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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