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Traveller Overview
  • Excellent36%
  • Very good26%
  • Average13%
  • Poor10%
  • Terrible15%
Travellers talk about
“bus companies”(2 reviews)
“new york”(8 reviews)
“bargains”(2 reviews)
About
operates shopping tours to Woodbury Common four times a day from Manhattan to give you easy access to over 200 outlet stores featuring designer goods from Calvin Klein, Ralph Lauren, NIKE, Coach, Banana Republic, J Crew, Versace, Tommy Hilfiger, Osh...more
Suggested duration: More than 3 hours
Contact
New York City, NY
Website
+1 212-265-2023
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Reviews (69)
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1 - 10 of 45 reviews
Reviewed yesterday via mobile

Went to Woodbury with the arranged overpriced tourbus leaving from RAW NYC Hotel. There was roaches in the bus and it was just discusting. Also the heating so warm that everyone was sweating and uncomfortable. Please re-think when planning to go. Cockroaches crawling on you...More

Date of experience: December 2018
Thank NiklasV
Reviewed 4 November 2018

agent over the phone needs better training answering the phone. the person might have done same work for ages but they should realize customer who is using this service is new to this. I should've followed my instincts and not book this bus. Rude, Rude

Date of experience: November 2018
Thank Tomas P
Reviewed 13 October 2018

We heard so many bad reviews about the Woodbury bus, i had almost regretted booking it at home. We booked it as we wanted to go here on our last day and just wanted to be prepared. Very happy to be wrong and we had...More

Date of experience: October 2018
Thank maxi522017
Reviewed 18 September 2018

I'm leaving one star because the bus was functional. The representatives on onboarding were extremely rude to me, I was just running and out of breath, worried I would miss the bus, they said, oh it's not here, you don't have a ticket yet so...More

Date of experience: September 2018
1  Thank vandretta
Reviewed 7 September 2018 via mobile

We chose Woodbury Bus to do roundtrip from NYC to the outlet as we were attracted by convenient departure times. Departing from Sheraton at 8:10 am and back from Woodbury at 7:30 pm, so we spend full day on the outlet and return when it...More

Date of experience: September 2018
3  Thank Артем А
Reviewed 15 July 2018

1)We bought 4 tickets.Then, we called to book our returning trip, but they said that it wasn't necesssary. Unfortunately, the day of the trip, the guide told us that our service would be ONLY FOR SIX HOURS, and the time of the trip itself was...More

Date of experience: June 2018
6  Thank Viajandoconlosamores
Reviewed 6 July 2018

We had to travel back from Woodbury Common to NYC on a bus with no air-conditioning. The temperatures in the bus were in excess of 90F / 32C. We received no apology and despite endless emails requesting a refund for the return journey, no one...More

Date of experience: June 2018
3  Thank EHRSuffolk
Reviewed 6 July 2018 via mobile

Good service. Punctual and comfortable. We booked a return ticket returning at 7:30 afternoon which was the latest return option. This was the only disadvantage. Since shops at Woodbury Outlets close at 9, there should be a returning bus at 9:30. But all similar bus...More

Date of experience: July 2018
Thank F_G_Rosemarie
Reviewed 19 June 2018 via mobile

We got the bus from Times Square to Woodbury Common Premium Outlets and were all in love with the place as soon as we got off the bus. The place itself is beautiful and the bargains are amazing for example I got a $400 designer...More

Date of experience: June 2018
1  Thank hollybb0987
Reviewed 18 February 2018 via mobile

We bought our tickets cheaper through groupon - half price to be exact. It was difficult to find the ticket office, but once we had our tickets in hand - off we went. We managed to do our shopping, got the bargains that we had...More

Date of experience: December 2017
1  Thank Aussie0804
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Questions & Answers
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Mark P
4 March 2018|
AnswerShow all 2 answers
Response from Tour A | Property representative |
woodburybus . com
0
Votes
georgedany22
19 October 2017|
Answer
Response from Tour A | Property representative |
Hello, You're getting the eticket and there's no need to go anywhere to redeem or exchange it. Simply show up at the pickup location and show the email to our representative. Safe travels.
-1
Votes