One World Observatory

One World Observatory, New York City: Hours, Address, One World Observatory Reviews: 4.5/5

One World Observatory
4.5
Architectural Buildings • Lookouts • Observation Decks & Towers
Friday
12:00 PM - 8:00 PM
Saturday
12:00 PM - 8:00 PM
Sunday
12:00 PM - 8:00 PM
About
There are a million things to experience in New York City, but there’s only one way to see them all at once. You can start by hopping a Sky Pod to the top of the tallest building in the Western Hemisphere. There, 102 stories up, find yourself face-to-face with New York’s iconic skyline. Maybe you’ve seen views of the city before, but never quite like this. Walk the three sprawling levels of the Observatory and discover surprises along the way. Drop into the café and grab a bite to eat. Step onto the Sky Portal and stroll high above the crowded streets. Take an interactive guided tour of the city with the help of our Skyline Concierges, available to answer any questions you might have about New York’s long and storied history. And don’t leave without stopping by the One Mix bar for a glass of celebratory prosecco and one last look toward the horizon. See for yourself why One World Observatory is truly An Experience Above.
Suggested duration
1-2 hours
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Admission tickets
from £30.34
All you need to step foot in the door.
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The area
Address
Neighbourhood: Downtown Manhattan (Downtown)
How to get there
  • Chambers St • 4 min walk
  • Cortlandt St • 5 min walk
Best nearby
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8,815 within 5 kms
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712 within 5 kms
Popular mentions

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28,164 reviews
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Adamyshoe
35 contributions
The One high building to go to.
What is there to say? There are a lot of tall buildings to visit in New York. It's hard to make a choice but of course this is one of the most storied ones. We've been in most of them.over the years, including the original WTC towers.
What sets this apart is the experience going up and down...the elevator rides are 30% of the experience if not more. The view is phenomenal. Go right before sunset to see the city in the day and as the lights come up.
The iPad interpretation devices were okay to tell you what you were seeing (included in the mid level package), but you won't miss them if you don't get them (we saw many that were abandoned and not being used).
We went on a Sunday evening and were surprised that there wasn't even a line, we walked right through security and the line to the elevator...it was clear that on a busy (post COVID) day it could be a serious wait.

If you do book online, if you try to back out after you see the prices they will actually knock $10 off right away.
Written 22 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

JonSillyBear
Pleasant Grove, UT4 contributions
Nowhere near worth the price, bored to almost hostile staff, mediocre views and insulting priced trinkets and snacks
Jun 2021
There was no line so the skip the line/premium pass was a complete waste of money.
The observatory doesn't seem super popular and was pretty sparsely populated when we went. The facility obviously cost a lot of money and it is very tall. It has that going for it.

Aside from that, the elevators are surprisingly small and the ride is so fast you can't really appreciate the work that went into the graphical display shown on the walls. They should have slowed it down a bit on days when crowds are not very big so you can actually take time to enjoy the ride. The high speed also hides the fact you are going up so high so it kind of ruins that part of the experience.

Once you arrive at the top, you are shuffled into a kind of long, narrow theater type waiting area where you see a quick video presentation projected onto a wall that sort of looks like a bunch of flat, grey skyscraper-ish shapes which then retract into the ceiling providing you your first view of the city below you, extending out into the distance. Unfortunately the glass is a bit dirty and then you are shuffled out of that area before you can really see anything...

And you go down, around, into somewhere else. I can't remember much, it was around a few bends and then to the spot where you get an ipad handed to you and some instructions on how to try to use it as an augmented reality type display that can show you some information on the various buildings you might see on the West side of Manhattan. I tried it out, it works, sort of. Basically it tells you the name of the buildings that people have paid to have listed in the app. The New Jersey side seems to not exist in the minds of the people who made the app. That was weird. Basically it's a heavy, awkward thing you have to carry around as you look out the windows and it doesn't work all that well and when it does, it doesn't really do much that I saw.

On to the cafe and junk store.

The premium tickets seemed like a decent deal, you get to skip the lines (which didn't exist) and you get a $15 credit to use in the cafe or gift shop area. Unfortunately that is basically a scam. You have to use the entire $15 credit on a single purchase, you can't get something from the cafe and then use the rest in the gift shop and there is no money back if you don't spend it all.

The staff of the cafe was near hostile. They were obviously unhappy to be there, they couldn't have displayed a more negative attitude toward the customers there if they tried to do so. I wonder if they were told to do so? It almost seemed intentional, like it was meant to give the 'Rude New Yorker Cliche Experience' or something? Anyway, they were brusque and rude, impatient and unhelpful. The most helpful person we encountered was someone who just seemed to have arrived and told my wife she couldn't just buy a banana and a coke at the cafe unless she wanted to waste the rest of the $15 credit. Once that whole thing was explained more completely he told us he could bill us for a brownie too and that would use up most of it. So a can of coke, a banana and a brownie for $15. I'm used to tourist trap pricing but that is just a slap in the face.

In the gift shop, which they could call the 'One World Junk Shop' and at least elicit a smile, you'll find painfully overpriced T-Shirts of a quality Walmart would hesitate to put on their racks, cheap junk puzzles and other trinkets, nothing attractive or interesting. We ended up getting a bear keychain that was something like $12 but I would value around $3. So out of the $30 worth of credit we were supposed to get back we actually spent about $25 or so and got about $8 of actual value.

As for the views (the reason you came!): Not that great.

Yes, you're high up. That is true, and there is a value to that in itself. Being high up over a city is pretty cool, and the One World Observatory is really high up there. This is kind of the heart of the problem. Initially impressive, you quickly realize that being so high up turns the rest of the Manhattan view into a series of empty rooftops and a few non-descript towers. From the ground, you can look up at towers designed to be beautiful and impressive to the viewer but from above, you don't get the same impression. Things becomes a bit bland and forgettable.

I've been to the top of the Tokyo Skytree and Tokyo Tower, and they suffer a bit of the same problem but they have a much more interesting presentation and especially the Skytree has a wonderful underground mall supporting it, full of charming shops and cafes. One World has a connection with the nearby Oculus mall which would be kind of the same but is so empty and bland it feels a bit dystopian and like having a shopping mall inside the movie 2001.

Anyway, TLDR, it's not worth the money. See Manhattan from the ground, walk the streets, see the impressive 9/11 Memorial, and take a ferry or other boat ride around the East river and Hudson river and see the New Jersey and Manhattan shores. Much better than seeing a bunch of roof tops and ugly angles on the same buildings.
Written 22 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

ChrissyMigs
Brooklyn, NY2 contributions
Amazing!
Jun 2021 • Family
It was an amazing viewing! I loved seeing the city from that high! My 10 year old daughter loved the elevator experience. Highly recommend this!
Written 22 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Liz M
5 contributions
Great views
Jun 2021
Go at sunset to see day and night views. The bar should have more seating though. After walking so much it would have been nice to have a cold cocktail and rest our feet
Written 21 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Selene Rodriguez
Houston, TX2 contributions
Amazing experience
Jun 2021 • Couples
Amazing experience! One World Trade Center is a beautiful construction and wonderful symbol to the Twin Towers.
Written 20 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Iracema Garza
4 contributions
Great
Jun 2021 • Friends
What a great view! Loved walking around and seeing all of NYC. Everything was so organized and we'll run.

Will definitely go again.
Written 18 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Zoevans12
2 contributions
Amazing
Jun 2021 • Family
This was an incredible experience, it felt like a ride at universal studios or something! Lol def recommend for a visitor or local to NYC. A must-do!
Written 15 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Seetal P
Washington DC, DC5 contributions
Good but masks were apparently not required.
Jun 2021 • Couples
The views are good as expected however the glare and reflections on how the observatory was designed will not allow for good photographs. Additionally people were not obliging by rules to keep masks on and there was overcrowding. There didn’t seem to be any staff available to enforce this.
Written 15 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Ed C
1 contribution
Exciting experience to the top of the word.
Jun 2021 • Family
The experience was superb. Nothing like being at the top of the world. Felt relax and had ample time to explorer all views. Even with covid restrictions it felt like a pre-pandemic normal. The only disappointment was the bar. We had tickets that included $15 to spend in gift shop, bar area or food stand. It is ridiculous that you would need to pay taxes and tips on top of a $15 voucher. What’s the point of giving you a $15 voucher and then charging you on top of that taxes and tips extra. The voucher should cover all expense up to the value. I felt rob. But that mistake will not happen again. So beware of that scam. Either fix that problem or stop offering a $15 incomplete vouchers. That was the only reason we selectes the All-inclusive package.
Written 14 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Lule
Acton, MA1 contribution
Too expensive, not worth
Jun 2021
Too expensive, I think the price could be lower. I think Prudential in Boston even had better views plus a dope restaurant, But the restaurant here we couldn't even bother.
Written 14 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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Frequently Asked Questions about One World Observatory

One World Observatory is open:
  • Fri - Sun 12:00 - 20:00
Buy tickets in advance on Tripadvisor. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund.

One World Observatory admission prices can vary. Entrance tickets currently cost £29.82, while a popular guided tour starts around £14.42 per person. See all 51 One World Observatory tickets and tours on Tripadvisor

One World Observatory can be crowded, so we recommend booking e-tickets ahead of time to secure your spot. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund. See all 51 One World Observatory tickets and tours on Tripadvisor



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