Carmel Car & Limousine Service

Carmel Car & Limousine Service

Carmel Car & Limousine Service
2.5
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Top ways to experience Carmel Car & Limousine Service
The area
Address
Neighbourhood: Downtown Manhattan (Downtown)
How to get there
  • 103rd St • 3 min walk
  • 96th St • 6 min walk
Reach out directly
See what travellers are saying
  • debivenega
    3 contributions
    4.0 of 5 bubbles
    Private transfer to Manhattan
    Ride and driver were good. Waited about 10 minutes for pick up at JFK, but a lot of traffic. Had a contact number for driver and he assured me he was close. Drive was fine. Driver did not speak until the end when I had to pay tip and tolls. Overall, got us to our hotel safe. Was more than I wanted to spend, but would use again.
    Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
    Written 6 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Travelled with friends
    Written 21 September 2023
  • Rachel T
    1 contribution
    2.0 of 5 bubbles
    Lyft or Uber would have been better
    I wish I didn't have to give a 1 star but after 2 attempts to speak with a manager they have left me no choice! I booked their services for a round trip airport transfer from my hotel for a treat to kick off our vacation. The ride to the airport was by far, one of the worst experiences I have ever had for a car service. They farmed out the service to a taxi company who showed up in his personal Toyota Camry with his items in the back seat pockets. The car was dirty from the ceiling to the floor. The driver was nice enough but did have an odor that I could not overlook or get out of my clothing. This was not anything I would have presented for a car service that was booked as a sedan (1-3 with bags). I am grateful we only had 1 piece of luggage and we fit in the back seat! I am VERY disappointed and even more so that no one has gotten back to me after 2 calls to the company. Their only saving grace and what is giving them a 2 of 5 was the return trip was done well- the driver was professional and presentable in a clean car. I travel often and our company uses car services all the time- I can't recommend this company with the product and service given based on the experience.
    Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
    Written 6 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Travelled as a couple
    Written 4 October 2023
  • Chrisie
    Appleton, Wisconsin1 contribution
    2.0 of 5 bubbles
    Hit or miss. If I'm in NYC again, NO
    First driver ((cruise port to condo) got pulled over, (didn't realize until we told her) got a ticket, then got out to ask questions. We walked to our condo. Received a follow up call, explained the situation, was told to expect a call from GM, 2 weeks later nothing. Agreed to keep 2nd pre-paid transfer from condo to airport (as long as not oringal driver), it was excellent.
    Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
    Written 13 May 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2024
    Travelled with family
    Written 11 May 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

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2.5
2.5 of 5 bubbles1,706 reviews
Excellent
443
Very good
142
Average
107
Poor
133
Terrible
881

Marcus P
1 contribution
5.0 of 5 bubbles
Jul 2024 • Family
Did a ride from JFK to Manhattan - all was very well organized - top service - friendly driver - good price - I can recommend Carmel
Written 12 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sightseer817115
Lisse, The Netherlands10 contributions
5.0 of 5 bubbles
Jun 2024 • Couples
The driver was perfect on time. The friendly driver took a perfect route through a busy Manhattan. The car was real clean
Written 10 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
Written 13 July 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

SuperRay
Philadelphia, PA112 contributions
5.0 of 5 bubbles
Top of the line service! From the minute that we landed, our driver Antwone was in contact to make our pickup as smooth as possible. Antwone’s vehicle was immaculately clean and stocked with cold water and lollipops which was pretty cool. On the way to our downtown hotel Antwone was very engaging, taking the time to point out things to do while we were in town and also addressing some of our needs while in Chicago. I can’t say enough good things about our driver and the company he works for. We were so happy with the service we would use them again.
Written 7 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
Written 13 July 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Desislava I
5 contributions
1.0 of 5 bubbles
Jun 2024 • Couples
Terrible customers service. We contacted the service and they have advice in 13min the ar will be there.we waited for 40 min no car.we cotcated the service again and they ha e told us previous car is cancelled and we will have a new car.over after nearly 2 hours the car come.Do not use this company. TERIBBLE SERVICE
Written 3 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 6 July 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

blondie2015
Central Florida, FL303 contributions
5.0 of 5 bubbles
We flew in on Delta Airlines to vacation at the Grand Tetons. Small airport, but very efficient! Fast getting you in and out! They have restaurants there and gifts you can purchase too. Especially Huckleberry honey, jam, and other Huckleberry things. They have 10 gates, 1 American Airlines, 2 Delta Airlines, and 7 United airlines. Try to fly Delta or United. If your flight gets canceled on American Airlines, they have no other flights the same day.
Written 29 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

fabs-ldn
London, UK6 contributions
1.0 of 5 bubbles
I don’t understand why I got an email saying this wasn’t original content, as it’s my own experience. Maybe because my brother shared one as well, but we were together, so maybe that’s it. Anyway, here it is again, edited so it’s a new version, as I want to make sure nobody uses this awful company.

Our airport nightmare began the moment we met our driver. A curt hello was drowned out by a barrage about tolls and tips, demanded with a sneer rather than a request. We'd seen the email, tipping was expected, but shouldn't that be based on service, not pre-emptive strong-arming?

The silence during the ride screamed louder than any words. The driver, a maestro of the middle finger salute and virtuoso of road rage, seemed on the verge of a meltdown. As we neared our destination (not quite there yet!), the demands for payment returned. Cards? Cash? Anything! We were happy to pay, language barrier be damned.

But upon revealing his payment screen, his first act was the digital equivalent of a shake-down: tip selection. We demurred, his hostility the very opposite of a welcoming gesture. All hell broke loose.

He morphed into a shouter, threatening to return us to the airport, a fate we desperately tried to avoid. We were more than willing to pay the toll, for crying out loud! But logic was lost on this runaway rage machine. We were stuck in a car with a human hurricane, his voice rising with every passing mile.

"Shut up!" he roared, dreams of customer service a distant memory. The police? He scoffed. Finally, desperate, we surrendered, offering both toll and tip. Anything to escape. Was he under the effect of drugs and/ or alcohol? Quite possibly, but communication was a blackout.

Six dollars and ninety-four cents for the toll, a pittance compared to the emotional toll. The tip? The minimum on the screen, a desperate bribe for freedom. We were shellshocked. What twisted logic made him think returning us would benefit him? A double toll, zero tip - that was his endgame?

Disgusting. Unforgivable. On what twisted planet is customer service hijacked by a deranged yeller who holds you hostage for a measly tip? It defies explanation.

Expedia is getting an earful. This partnership needs to dissolve. The world deserves to know. Friends, family, social media, even the press – we'll spread the word so no one else endures this nightmare.

How dare they put such a clearly unstable individual behind the wheel, a danger to himself, us, and everyone on the road? A refund is the least they can do. Keep the toll fee, just let us walk away with our sanity (and maybe a few extra bucks for future therapy).
Written 24 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 25 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kenneth M
Dublin 323 contributions
1.0 of 5 bubbles
Jun 2024 • Couples
Paid a lot of money for this service and when we arrived at Boston Aiport we repeated called the number given only for it to ring and ring. Eventually gave up and got a taxi. Same thing happened on return to airport. Expedia complained on our behalf but Carmel refused to refund our money. Terrible service avoid at all costs
Written 22 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 25 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Randy W
Concord, CA63 contributions
5.0 of 5 bubbles
Jun 2024 • Couples
Best option when you need a ride into Chicago. It worked better than booking Uber or Lyft.
Great driver and very professional.
Our cost was cheaper than the others.
Plus a limo!
Written 19 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
Written 22 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

John G
2 contributions
1.0 of 5 bubbles
Worst experience I’ve ever had in private transport! Simple summary:
- Picked up in Toyota Avalon (not typical level car for private transport)
- Car was filthy and smelled very bad
- Stuck in it for over two hours (traffic to CT)
- called to try and speak with manager to ensure return trip wasn’t same and got berated by dispatch lady. Unbelievably rude and not empathetic to sh*tty experience.
- tried emailing CEO who never bothered to reply
-cancelled return trip and just took Uber premier (+/- $50) and picked up in a new Cadillac

NEVER AGAIN will we use Carmel. You’ve been warned
Written 17 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 25 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mike O
1 contribution
1.0 of 5 bubbles
Jun 2024 • Couples
DO NOT USE THIS COMPANY! They will legitimately harass you for tips, they'll drive erratically, and they barely speak any English. Use Uber, Lyft, or another taxi company. Calling customer service will route you to people in the Philippines! You've been warned!
Written 11 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 14 June 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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CARMEL CAR & LIMOUSINE SERVICE (2024) All You Need to Know BEFORE You Go (with Photos)

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