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Sugarland Cellars Winery

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Address: 1133 Parkway, Gatlinburg, TN 37738-3107
Phone Number: +1 865-325-1110
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TripAdvisor Reviewer Highlights

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  • 757
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    Very good
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    Average
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    Poor
  • 21
    Terrible
Phenomenal customer service and wine to match!

On our recent vacation to Gatlinburg we participated in a wine tour that ended at Sugarland Cellars. The first girl was rather rude (didn't catch her name but she had a nose... read more

5 of 5 bubblesReviewed 1 week ago
vthames79
via mobile
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999 Reviews from our TripAdvisor Community

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Showing 999: English reviews
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 1 week ago via mobile

On our recent vacation to Gatlinburg we participated in a wine tour that ended at Sugarland Cellars. The first girl was rather rude (didn't catch her name but she had a nose piercing) she actually left us to take a smaller group. That's fine by us because we ended up with Brittany who was amazing!! There was 8 of us... More 

Helpful?
Thank vthames79
West Middlesex, Pennsylvania
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 2 weeks ago

We went to Sugarland Cellars in Gatlinburg, TN. Krissie was amazing. She new the merchandise extremely well and directed towards the wines she knew we would like. We bought 2 wonderful bottles of their sweet wine and the most amazing green olives stuffed with Jalapenos.

Helpful?
Thank zoomerbaby123
RockyTopWineTrail, General Manager at Sugarland Cellars Winery, responded to this review

Thanks for your great feedback on Krissie and our winery. Come see us again soon! More 

Walton, Kentucky
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 weeks ago

This was the best wine tasting experience! Misti is very knowledgeable and made great suggestions! As someone who visits the area annually, and looks forward to the wine trail, the experience at Sugarland was professional and fun! The staff had a positive energy and was very knowledgeable and the wine is great too! (Unfortunately, this was not our experience at... More 

Helpful?
Thank raams1199
RockyTopWineTrail, General Manager at Sugarland Cellars Winery, responded to this review

It's great to hear that you had such a good time the Misti. Come visit us again soon! We are bringing out a delicious spiced cherry port next week :-) More 

Gatlinburg, Tennessee
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 weeks ago

We were just in Gatlinburg/Pigeon Forge area and participated in the wine trail. The best place we went by far was Sugarland Cellars. Specifically, Misti (aka Bob) was fantastic and helped us through the wine buying process. We will definitely be down again and visit her. This is the only place on the wine trail where we bought wine.

Helpful?
Thank 887odan
RockyTopWineTrail, General Manager at Sugarland Cellars Winery, responded to this review

I will be sure to pass you compliments on to Bob. HaHa. We look forward to you visiting again soon! More 

Level Contributor
96 reviews
30 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

The staff was great and we restocked our favorite flavors that we always seem to run out of once we get home.

Helpful?
Thank Chris W
RockyTopWineTrail, General Manager at Sugarland Cellars Winery, responded to this review

Thanks for visiting us again! Keep in mind that you can always order online if you run out fast! More 

Alexandria, Virginia
Level Contributor
131 reviews
71 attraction reviews
common_n_attraction_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Couldn't resist the opportunity to try TN wine. What a pleasant surprise - I especially liked the sparkling one. The other ones provided a nice variety of options. Be sure to got to the second shop at the end of town.

Helpful?
Thank DOC_SGM
RockyTopWineTrail, Guest Relations Manager at Sugarland Cellars Winery, responded to this review

I am glad to hear that you loved both of our stores! Thank you for the great review! Please come back and see us next time you are in town! More 

Level Contributor
11 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago via mobile

Two of us were working through the Rocky Top Wine Trail and stopped here as our fourth stop. All of the previous stops allowed us to pick the wines that interested us and then proceeded to inform us about those wines. The server here was pushy and had her own agenda of wines, not allowing us to choose. She often... More 

Helpful?
1 Thank Jeffrey Neal C
RockyTopWineTrail, Guest Relations Manager at Sugarland Cellars Winery, responded to this review

I am sorry to hear that you were dissatisfied with your experience. Although we do train our staff to guide the tasting based on your preferences, I do apologize if you felt as if you had no choice in your selection of wine. Our servers are expected to serve multiple groups at once. Please give us another shot next time... More 

Level Contributor
6 reviews
4 attraction reviews
5 of 5 bubbles Reviewed 4 weeks ago via mobile

We had the great pleasure of having Melissa as our hostess. She was amazing! The wine slushy is a must try!!!!! Trust me, you will not regret it! At the other store, you can pay $5 to taste a list of wines and get a mini wine glass to keep!

Helpful?
Thank Jennifer P
RockyTopWineTrail, General Manager at Sugarland Cellars Winery, responded to this review

Hi Jennifer, It's great to hear that you had such a good time at our winery. Please come back again soon! More 

Woodbridge, Virginia
Level Contributor
185 reviews
68 attraction reviews
common_n_attraction_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago

We accidentally ended up going to both locations. The one at 1133 Parkway is the main location, but it offers a limited sampling. The one at 631 Parkway you can pay for the tasting and taste most of what they have. The lady who helped us at 1133 was very knowledgeable and helpful, we only ended up getting the Baskin's... More 

Helpful?
Thank Nymph74
RockyTopWineTrail, General Manager at Sugarland Cellars Winery, responded to this review

Thanks for visiting our winery! It's great that you found some wine that you liked enough to take home with you! Please visit us again soon --we should have some new seasonal selections! More 

Nashville
Level Contributor
65 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
1 of 5 bubbles Reviewed 30 October 2016 via mobile

The place was incredibly busy. There were too many people at the wine bar and not enough servers. We didn't even get to pick our own 4 wines we wanted to try, we were told what we get to try. Unless you went there like me to get a stamp on my Wine Trail paper, just bypass this place.

Helpful?
Thank luvpup
RockyTopWineTrail, General Manager at Sugarland Cellars Winery, responded to this review

I'm sorry to hear that you felt that our store was over crowded; October is the busiest month of the year. Although our servers are trained to guide your tasting based on your preferences, I apologize if you felt as if you had no choice in your wine selection. Please come back again and give us another shot. My recommendation... More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Sugarland Cellars Winery and other visitors
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Fairmont, Minnesota
2 months ago
9 months ago
Lexington, South Carolina
Lanse
over a year ago
Columbus, Ohio

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Questions? Get answers from Sugarland Cellars Winery staff and past visitors.
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?