Dear Guido, Thanks again for your feedback also here on this platform. I am sorry to hear you are unhappy with our cancellation terms, the majority of our clients do appreciate our flexibility. As explained in previous communications, we do already offer considerable flexibility and a very generous cancellations policy. With just 48 hours notice we fully refund cancelled bookings. As you can appreciate, we would not be able to run a business with full refunds for cancellations on the guiding day (except in exceptional cases). We also appreciate your understanding that skiing off piste, as in life, there is a certain residual risk that cannot be eliminated. Piste To Powder mountain guides are professionally trained to reduce this risk. Our clients’ safety is our number one priority and we do everything to minimize risk. A good level of fitness is also recommended for Off Piste to avoid injury. We believe in good faith and trust that people also show up in the morning when they book a guide. Our office staff did their best to accommodate your last minute changes and wishes of you and your club members. We always strive to provide the best service to our customers. This said, I'm glad to hear that you enjoyed your guiding with both Thomas and Petra and had a brilliant time, both excellent mountain guides in our team. Best regards, Florian & Piste To Powder Team