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Franz Josef Glacier Guides

63 Cron Street | (Glacier Base Building), Franz Josef, Westland National Park (Te Wahipounamu) 8600, New Zealand
+64 3-752 0763
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Tours from Franz Josef Glacier Guides tend to sell out - travellers recommend booking in advance!
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from US$342.99*
Heli-Hike Franz Josef Glacier Walk
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from US$59.03*
Franz Josef Glacier Valley Walk
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The magnificent Franz Josef Glacier is widely regarded as the gem of New Zealand’s West Coast Glaciers.Franz Josef Glacier Guides gives you the opportunity to experience the most spectacular glacier environment available to the general public anywhere in the world, offering a range of glacier hiking tours to suit all levels of fitness and ability. We make a clear commitment to you that our trip is the most spectacular and rewarding available.
  • Excellent73%
  • Very good16%
  • Average5%
  • Poor3%
  • Terrible3%
Travellers talk about
“ice explorer” (225 reviews)
“helicopter ride” (206 reviews)
“hot pools” (123 reviews)
Open Now
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Hours Today: 07:30 - 18:30
LOCATION
63 Cron Street | (Glacier Base Building), Franz Josef, Westland National Park (Te Wahipounamu) 8600, New Zealand
CONTACT
Website
+64 3-752 0763
Write a ReviewReviews (1,514)
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"ice explorer"
in 225 reviews
"helicopter ride"
in 206 reviews
"hot pools"
in 123 reviews
"new zealand"
in 107 reviews
"valley walk"
in 56 reviews
"glacier guides"
in 38 reviews
"once in a lifetime"
in 58 reviews
"amazing experience"
in 64 reviews
"full refund"
in 18 reviews
"cancelled due"
in 57 reviews
"waterproof pants"
in 15 reviews
"great guide"
in 33 reviews
"blue ice"
in 38 reviews
"bad weather"
in 44 reviews
"free entry"
in 22 reviews
"three hours"
in 17 reviews
"ice formations"
in 15 reviews
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251 - 260 of 1,438 reviews

Reviewed 4 May 2017

This is the second time that I have visited Franz Josef and been up on the glacier with Franz Josef Glacier Guides. They did not dissapoint. Our guide was professional and friendly, looking after everyone in her group and making sure everyone got excellent photos....More

Thank DrewPuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie S, Customer Service Manager at Franz Josef Glacier Guides, responded to this reviewResponded 22 May 2017

Kia ora Thank you for your feedback on TripAdvisor – we appreciate your comments. It is always fantastic to hear that you enjoyed your experience with us in Franz Josef Glacier. We look forward to welcoming you back the next time you visit the spectacular...More

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Reviewed 4 May 2017

The glacier is disappearing and will be gone soon so it was great to see it although we only got to its base,having a guide who gave us excellent information about the glacier made it a very worthwhile experienceMore

Review collected in partnership with this attraction
2  Thank jackmc54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie S, Customer Service Manager at Franz Josef Glacier Guides, responded to this reviewResponded 22 May 2017

Kia ora, Thank you for taking the time to place your review on TripAdvisor, we appreciate your feedback. So glad to hear you enjoyed your experience with the Franz Josef Glacier Guides. We look forward to welcoming you back the next time you are in...More

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Reviewed 4 May 2017

Right from check-in to check-out at the glacier centre I was struck by the professionalism of all employees. They were all friendly & approachable, informative & knowledgeable. The glacier itself was amazing. To walk on it was even more so! Our guide constantly checked our...More

Review collected in partnership with this attraction
Thank UmpireSupreme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie S, Customer Service Manager at Franz Josef Glacier Guides, responded to this reviewResponded 22 May 2017

Kia ora, Thank you for taking the time to share your experience on TripAdvisor, we appreciate your comments. It is always great to receive feedback of this nature, we will make sure to pass it on to our team. We look forward to welcoming you...More

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Reviewed 4 May 2017

The guide felt i had too many health problems to go on the walk. The company did a refund without problems. It is possible to do almost the same walk along the river toward the glacier by yourself so I did!

Review collected in partnership with this attraction
Thank Elizebeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2017 via mobile

Absolutely amazing experience! It's not cheap but it was one of the highlights not just of my holiday but my life! The helicopter was much smoother than I had imagined & was actually quite fun & certainly added to the trip. I was a bit...More

Thank TanyaOC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie S, Customer Service Manager at Franz Josef Glacier Guides, responded to this reviewResponded 3 May 2017

Kia ora, Thank you for taking the time to place your review on TripAdvisor, we appreciate your feedback. So glad to hear you enjoyed your experience with the Franz Josef Glacier Guides. We look forward to welcoming you back the next time you are in...More

Report response as inappropriate
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Reviewed 2 May 2017

My wife and I thoroughly enjoyed our HeliHike and private hot pool afterwards. The helicopter ride was short, but had amazing views. We met our guide Andrew who did fantastic job keeping us safe on the glacier while providing us with an experience of a...More

Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2017 via mobile

Expensive, but worth it! The helicopter ride gives you a wonderful bird's eye view, and it is a fun experience hiking on the glacier. Our guide Ellie is very capable and we felt safe throughout. If you have doubts about doing this, don't, you will...More

Thank leetb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie S, Cuustomer Service Manager at Franz Josef Glacier Guides, responded to this reviewResponded 3 May 2017

Kia ora, Thank you for taking the time to place your review on TripAdvisor, we appreciate your feedback. So glad to hear you enjoyed your experience with the Franz Josef Glacier Guides, and that you felt our activity represents value for money. We look forward...More

Report response as inappropriate
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Reviewed 2 May 2017 via mobile

This was definitely a great experience! Despite the price, it worth every penny. On our arrival day, the trip had to be cancelled due to bad weather but we were lucky to get 2 seats the next morning. Be careful, they have to cancel nearly...More

Thank piloubu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie S, Customer Service Manager at Franz Josef Glacier Guides, responded to this reviewResponded 3 May 2017

Kia ora, Thank you for taking the time to share your experience on TripAdvisor, we appreciate your comments. It is always great to receive feedback of this nature, we will make sure to pass it on to our team. We look forward to welcoming you...More

Report response as inappropriate
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Reviewed 30 April 2017

We took the Glacier Valley Walk, our guide Nick was very knowledgeable about the surroundings and provided interesting facts about the Franz Josef Glacier and nature we encountered. The walk was a bit more difficult than I expected as I am not used to much...More

Thank Schroeder1017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie S, Customer Service Manager at Franz Josef Glacier Guides, responded to this reviewResponded 3 May 2017

Kia ora, Thank you for taking the time to place your review on TripAdvisor, we appreciate your feedback. So glad to hear you enjoyed your experience with the Franz Josef Glacier Guides. We look forward to welcoming you back the next time you are in...More

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Reviewed 29 April 2017 via mobile

What a great trip! We went with some old friends and made some new friends in our group of 12. The helicopter flight was very scenic and we were well decked out with our pants, jackets, socks, boots and crampons (plus beanies and gloves if...More

Thank KeenOzTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie S, Customer Service Manager at Franz Josef Glacier Guides, responded to this reviewResponded 3 May 2017

Kia ora, Thank you for taking the time to share your experience on TripAdvisor, we appreciate your comments. It is always great to receive feedback of this nature, we will make sure to pass it on to our team. We look forward to welcoming you...More

Report response as inappropriate
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Questions & Answers
anna_banana1990
28 January 2018|
AnswerShow all 5 answers
Response from Andréa A | Reviewed this property |
Hi Anna, the heli hike is fine if you’re in like a regular good shape, it’s quite easy. The heli CLIMB i’m not quite sure. The heli hike and the heli climb are two different tours to Franz Josefs glacier :) anyhow, enjoy... More
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AdrienneSelarep
28 November 2017|
AnswerShow all 11 answers
Response from Patricia W | Reviewed this property |
We stayed at the scenic hotel right there. The restaurant AliceMay (walking distance) is Terrific...... Make reservations thru TA........beef cheeks!!!!! The Tour is within walking distance of the Scenic Hotel - but we... More
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landdream
2 November 2017|
AnswerShow all 4 answers
Response from sydney_park_ey | Reviewed this property |
You will never know how the weather will turn out, as it’s mountain area the weather changes rapidly. And Helicopter runs ONLY when the weather allows. I think it is the best to go there and book the tour directly at the... More
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