Heritage Bank Center
Heritage Bank Center
3.5
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Neighbourhood: Central Business District
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3.5
3.5 of 5 bubbles176 reviews
Excellent
33
Very good
62
Average
41
Poor
23
Terrible
17

Rebecca T
1 contribution
1.0 of 5 bubbles
May 2024 • Couples
Unfortunately Trip Advisor won’t let me give zero stars. I bought tickets for a show here and then saw the next day that my seats would have been $60 cheaper, so I emailed customer service requesting a refund of the difference. The employee, Chris Klette tried to over-eagerly answer my email telling me it is policy that their prices will change and that there is nothing I could do about that.

If you would like to support a venue that overcharges its customers so significantly, and then has no problem changing their prices on you, go ahead. My family, friends and I will be protesting by not attending any further events at this venue.
Written 9 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

camp219
Cincinnati, OH109 contributions
3.0 of 5 bubbles
Apr 2024 • Couples
Be careful if attending a concert or whatever. The stairs seem pretty steep without much lighting. Could use a railing of some sort. Not my favorite venue.
Written 1 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

daniel f
Kemble, Canada908 contributions
3.0 of 5 bubbles
Mar 2024 • Family
Went to see a cyclone hockey game here while in Cincinnati with the whole family, lots of people but far from sold out, the hockey is slow compared to junior A , and slower compared to the nhl, tickets were $25 a seat, beers were excessive as was the food pricing, but no different than most sporting venues cost wise, fans seemed to love their team, who did win, 4-1, as for the arena? Looked fine to me, easy parking, good seats, we all had a good time, everyone loved puck chop! go cyclones, cheers
Written 5 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jennifer M
1 contribution
1.0 of 5 bubbles
Jan 2024 • Family
Worst arena in the world. They should be ashamed of themselves - disgusting staff, management and facility. The bag policy is ridiculous (especially for a show that isn’t a bad hockey game). I will never buy a ticket to an event here again.
Written 13 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Debra Bennett
Mason, OH3 contributions
1.0 of 5 bubbles
Apr 2023
If I could rate this place zero stars I would do that. I have been there for concerts, comedy shows and other events and people are literally smoking in the seats blowing smoke all of the place openly and none of the staff does anything to address it. Is this place even managed beyond the tickets and beverage and food. Its an embarrassment to the city for this type of venue to exist in our downtown. Cincinnati can do so much better than this. I vote demolish and rebuild, hire management and get some control. My last event there was last night and never again. I paid $158 and had to go stand in the isle to avoid smoke. I have been congested all day today. I would never advise anyone to drive to this venue from out of town. Heritage Bank should remove their name from the venue. It does not represent excellence. I wouldn't accept free box seats in this place.
Written 30 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Steve B
39 contributions
1.0 of 5 bubbles
Apr 2023 • Family
Monster jam started at 7pm, Reds game over at 615pm. Monster traffic jamb! And all the garages were full at 530pm. 1.5 hours to park, and 1.5 miles to walk. Missed half the show! Who planned this? And why are all the garages full as the reds can't sell 2 rows of seats?
Written 16 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Winstle
Indiana128 contributions
1.0 of 5 bubbles
Apr 2023 • Family
Absolutely filthy inside. There are cloth seats which would be nice but with how dirty the floor and bathrooms were (not to mention one seat was missing an armrest). You pay too much to see events here to sit in this filth.
Written 15 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ben H
Indianapolis, IN438 contributions
1.0 of 5 bubbles
Apr 2023 • Couples
Concert “shinedown”- holy crap, I understand this is a hockey venue. But damn, your acoustics are horrendous. All music bands stay away. This place will cause you to lose fans. Compensating for your crap sound system and acoustics doesn’t mean turn it up. Hearing impaired ppl like me will let you know the best band in the world sound like garbage here.
Written 4 April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

CHERTIA28
Columbus, OH13 contributions
3.0 of 5 bubbles
Mar 2023 • Friends
We went to the New Edition Legacy Tour concert... Great show. My biggest complaint is the venue. This was my first time here and more than likely the last time. If you have any issues with stairs this is not the place to go. We had floor seats. i could not believe with the amount of people that was there the only way to get to the floor seats was by steps. The only way to get back out is the steps. I was told by the workers that they are selective in who they allow to use the steps. These steps are a true hazard. There is no railings to hold on too. You truly have to use your leg muscles to get up the steps. Thet really need to do something about this. Major renovations are needed!
Written 31 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

65Karen1959
Cincinnati, Ohio, United States50 contributions
3.0 of 5 bubbles
Jan 2023
Seats are to close together still, needs to be updated. Need to be more thoughtful of special needs people. Took my daughter & she had hard time going down steps to our seat.
Written 9 February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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HERITAGE BANK CENTER (2024) All You Need to Know BEFORE You Go (with Photos)

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