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Welsh Highland Heritage Railway

Porthmadog, United Kingdom
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Welsh Highland Heritage Railway
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Tommy wrote a review 4 Jan
Spain2 contributions3 helpful votes
Disappointed you deleted my review from your Facebook so here instead then. What happened to your lovely tea room last year? OMG the changes are horrible! The interior now looks like a retirement home. We visitied for many years and the staff were always so welcoming and friendly. This time it felt we were intruding in to a private party. The counter staff when she wasn't on her computer or sitting on another member of staff was abrupt and not interested. The food was very average and very over priced. The soup had way too much salt but made up for the flavourless rolls. Social Distancing was only for the public. Staff and I guess they were volunteers came and went as the liked. No details were taken for covid tracing or temperature checks. And seeing the guy in the chef whites outside smoking was so off putting. I'm sorry but never again
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Date of experience: August 2020
1 Helpful vote
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Elaine Macedo wrote a review Oct 2020
Carshalton, United Kingdom1 contribution2 helpful votes
Sad we couldn't travel on the train but thought we would support you by taking tea from your burger van in your car park. Really wish we hadn't. We have always visited you for your good value train ride but your burger van is a total ripoff and the food was mingin. Some of it was burnt but the burger wasn't even cooked properly. Ended up in the bin. Maybe your staff should take more care and less time chatting to there mates.
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Date of experience: September 2020
2 Helpful votes
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Response from Richard H, Director at Welsh Highland Heritage Railway
Responded 6 Oct 2020
Sorry to read your review. In fact the burger van is totally independent of the railway, but has been provisionally permitted to make use of our car park in order to complement the range of food available from the Russell Café. Your comments are noted!
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Kate H wrote a review Sep 2020
Johannesburg, South Africa10 contributions3 helpful votes
We were pleasantly surprised by this little outing. It was the perfect length of time for our 2,5 year old son (just under an hour in total) . The museum was also great, with lots of interactive displays. We were lucky to have a ride in the minitaturw train. It all very Covid secure too. We had a bacon butty afterwards in the Russel cafe with great coffee! Couldn't fault it! Well done!
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Date of experience: September 2020
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Keith K wrote a review Jul 2020
6 contributions
Great way to spend a leisurely afternoon. All the Railway staff were lovely, and it's clear they are there as they love what they do.
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Date of experience: July 2020
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L_Osborn wrote a review Jul 2020
Whitstable, England, United Kingdom51 contributions32 helpful votes
Very poor. Train very uncomfortable, views not very good. Train goes too close too walls, trees and such like. No waterfalls seen. Not picturesque at all. End of line has tea room which sold very average produce. Expensive day out - not recommended at all
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Date of experience: July 2020
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Response from Richard H, Director at Welsh Highland Heritage Railway
Responded 6 Sep 2020
I suspect that your disappointing journey was not on the Welsh Highland Heritage Railway. Our trains do not go close to walls and trees, and we make no claims about views of waterfalls.
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