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Grosvenor Casino Thanet

Unit 47 Westwood Cross Margate Road | Westwood Cross Retail Park, Broadstairs CT10 2BF, England
+44 1843 579999
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Review Highlights
AVOID!!!! Absolutely awful

Went to a ladies Christmas Market night advertised there would be over 30 stalls wasn’t even twenty... read more

Reviewed 2 weeks ago
Deesa7
via mobile
Night out

Went last night hoping to get a meal for two without booking. Got to the casino only to be told we... read more

Reviewed 14 October 2017
rtr2uk
,
Rochester, United Kingdom
via mobile
Read all 65 reviews
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Overview
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Grosvenor Casino Thanet is a vibrant and diverse leisure destination which boasts an a la carte restaurant, late night bar and a comprehensive gaming experience. Our Gaming offer includes American Roulette (including Electronic Terminals, Blackjack (with Side bets), Three Card Poker (now with progressive jackpot) & Crazy Four Card Poker (now with progressive jackpot) plus popular Slot Machines and a Card Room with Tournaments every day! We aim to ensure all gaming needs are met for all levels of player. Don't be afraid to tell us you are NEW and we can teach you all you need to know. We are open 7 days a week, 24 hours at the Weekends and provide free parking for all our customers.
  • Excellent39%
  • Very good27%
  • Average18%
  • Poor9%
  • Terrible7%
Travellers talk about
“course meal” (3 reviews)
“nice casino” (3 reviews)
“fun night” (4 reviews)
Open Now
All hours
Hours Today: 10:00 - 06:00
LOCATION
Unit 47 Westwood Cross Margate Road | Westwood Cross Retail Park, Broadstairs CT10 2BF, England
CONTACT
+44 1843 579999
Write a ReviewReviews (65)
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1 - 10 of 65 reviews

Reviewed 2 weeks ago via mobile

Went to a ladies Christmas Market night advertised there would be over 30 stalls wasn’t even twenty price included 2 course meal sat down at 8pm starters arrived at 8.20pm at the same time as the drinks waiter finally came to take our drinks order...More

Thank Deesa7
Reviewed 14 October 2017 via mobile

Went last night hoping to get a meal for two without booking. Got to the casino only to be told we have two chefs on and a party of 19 in which meant everyone else had to have a considerable wait. Went to Ask Italian...More

Thank rtr2uk
Reviewed 12 October 2017

A great place to see for an amazing array of talent and first class meals .You don't have to gamble to enjoy the amazing atmosphere.More

Thank ghearsey
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 14 October 2017

Dear Ghearsey, Thank you so much for your concise and wonderful review and thank you also for the 5 stars. It really is much appreciated and I will forward your comments to all of our teams especially the Food and Beverage teams. We hope to...More

Reviewed 29 August 2017

went to the casino today to get an extra voucher for the draw that is taking place on the first Sept explained to the lady manager on the desk that my wife was in the car but unwell so could i just have the voucher...More

Thank Sandra W
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 8 September 2017

Dear Sandra W, We would like to speak with you personally with regards to your comment. Please don't hesitate to contact on the details below to discuss these issues further. Kind Regards Emma Casino Operations Manager 01843 579379/579999 COM_GC-Thanet@rank.com

Reviewed 10 August 2017

I have visited this casino several times this year and have consistently found it to be a pleasant and welcoming environment. The electronic roulette machines are a little more dated than those to be found at many other Grosvenor casinos but for all that they...More

Thank Dubris
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 12 August 2017

Dear Dubris, It was such a pleasure to receive your review. It is really lovely that you visited several times before writing thus giving a clear overview of our products and services and I'm so glad you mentioned our Slots Breakfast Club. This is a...More

Reviewed 27 May 2017 via mobile

Nice casino with a plush bar, the normal tables plus some fruit machines ( although could have more dotted around ) Booked a meal up and was made to feel so special by reece, menu was varied and the quality of food great, and of...More

Thank 2m2y
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 22 June 2017

Dear 2m2y, Thank you so much for your 5* review. It is so lovely to receive praise and especially named mentions for the team. I will ensure that Reece gets a copy of this review. It is great to here about service levels being on...More

Reviewed 24 May 2017

Lovely Sunday Lunch and very reasonably priced and a nice relaxed atmosphere as not as busy as evenings and a nice choice of food and all very well cooked. Nice to relax over food and drinks and then have a little flutter on the roulette...More

Thank Ali71B
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 22 June 2017

Dear Ali71B, Apologies for the delay in responding to your review. Thank you so much for the lovely review of our Sunday afternoon offer. It is great to hear that your visit was such a pleasurable one. We hope you had a little win during...More

Reviewed 25 April 2017

We recently ate at the restaurant at the casino again having visited some time ago. We were pleasantly surprised at how much the food had improved (it was good before but it was excellent). Hubby had a steak which was lean and cooked to perfection...More

Thank HolidayLover222
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 30 April 2017

Dear HolidayLover22, Thank you so much for letting us know about your great experience with us. It is so lovely to get such feedback and to be able to share that with the team. Reece will be very happy to have received such great comments...More

Reviewed 7 February 2017 via mobile

We went to the casino last night for our work party! It was an fantastic night! The food was amazing and would like to say a big thank you to Emma for checking up on us and making sure we was having an fantastic nightMore

Thank emmabutler96
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 18 April 2017

Dear emmabutler96, Thank you so much for your review. Your party was a pleasure to host and we all very much hope that you will join us for any future staff events over here. Kind regards Emma Pierce Casino Operations Manager Grosvenor Casino Thanet 01843...More

Reviewed 4 December 2016

I go to the Westwood Casino twice a year on a work social club night out. We have the three course meal, considering the number of plates they put out in a short space of time the food is extremely good, not fine dining, but...More

Thank Stuart B
GrosvenorThanet, Guest Relations Manager at Grosvenor Casino Thanet, responded to this reviewResponded 7 December 2016

Dear Stuart B, Thank you so much for taking the time to write a review on your biannual visits. Your comments are much appreciated and have been passed onto the Food and Beverage manager to ensure we look at the time of service for larger...More

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Questions & Answers
redsquarehay
3 May 2017|
Answer
Response from GrosvenorThanet | Property representative |
Hey Redsquare, Our dress code is that we do not allow hats or baseball caps, no jogging bottoms or tracksuits, no work clothes or clothes that are stained from paint or the such like. Smart casual is all good. No sports... More
0
Votes
prowler2
29 April 2017|
Answer
Response from GrosvenorThanet | Property representative |
Hi Prowler2, You no longer have to be a member at the casino as we have Full Open door policy however you do have to appear to be over 25 or you will need ID such as a drivers license or a valid passport. It is in your... More
0
Votes
fergus220809
3 December 2015|
Answer
Response from GrosvenorThanet | Property representative |
Dear Fergus, Apologies for not getting back to your sooner. We are open Friday from 12 noon until Monday at 6am. All other days we open at 12 noon and close at 6 am. So it is just the weekends that we are 24hours. Thank... More
0
Votes