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Western Isles Cruises

Closed today: Closed
Open today: Closed

Western Isles Cruises
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Traveller Overview
  • Excellent84%
  • Very good10%
  • Average2%
  • Poor1%
  • Terrible3%
Travellers talk about
“wildlife cruise”(19 reviews)
“great trip”(21 reviews)
“minke whales”(11 reviews)
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Contact
The Pier, Mallaig PH41 4QD, Scotland
Website
+44 1687 462233
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Reviews (210)
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LanguageEnglish
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169
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Show reviews that mention
All reviews wildlife cruise great trip minke whales hour cruise the jacobite steam train saw seals boat trip on the rocks booking office lovely boat return trip friendly crew staff were excellent many thanks great scenery these guys great customer service
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1 - 10 of 204 reviews
Reviewed 3 weeks ago via mobile

This company run the small, passenger only, boat from Mallaig to Inverie on the beautiful Knoydart peninsula and is “dog friendly”. It is well subsidised by Highland Council as it is an essential service for local people. Knoydart is Scotland’s last wilderness, accessible only by...More

Date of experience: January 2019
3  Thank Noirin B
Joeblower2263, Owner at Western Isles Cruises, responded to this reviewResponded 2 weeks ago

Dear Noirin, I am sorry you think you were treated unreasonably but lets at least get the facts right. We take our customer service very seriously and being misrepresented in this way is no surprise given your attitude and rudeness displayed to my staff from...More

Reviewed 8 November 2018

This was a fun and intimate boat tour. There were less than ten people and we were all friendly and got acquainted quickly. It is really windy so I'd recommend a raincoat or something with a hood. The boat will probably have wet seats but...More

Date of experience: October 2018
1  Thank PiperPenelope
Joeblower2263, Owner at Western Isles Cruises, responded to this reviewResponded 14 November 2018

Thank you very much for your positive feedback. I am pleased to hear you enjoyed yourself despite the poor weather. Im sure the variety of wildlife that you managed to see made up for that and we hope you can cruise with us again. Many...More

Reviewed 31 October 2018

Due to problems with the train to Mallaig we were unable to take the cruise. The staff were very understanding and sympathetic with our situation. Without my asking I was offered a refund, which was carried out very swiftly. Hopefully one day we will be...More

Date of experience: October 2018
Thank Tracy H
Joeblower2263, Owner at Western Isles Cruises, responded to this reviewResponded 1 November 2018

Thank you for your lovely review. I'm sorry to hear that you were unable to travel with us, however it's great to receive such high praise about our staff. Hopefully we'll see you onboard soon - there's always a smile on the Western Isles!! Many...More

Reviewed 2 October 2018 via mobile

We did 2 trips with these guys - the 1 hour tour & also the crossing to Inverie & Tarbert & back... Both were so nice despite the cold wind blowing! We saw lots of seals, 2 golden eagles, and diving Gannets which was rather...More

Date of experience: September 2018
1  Thank JamzyW
Joeblower2263, Owner at Western Isles Cruises, responded to this reviewResponded 3 October 2018

Thank you very much for your enthusiastic review. Really pleased to hear that you were lucky to see such a variety of wildlife. We appreciate your positive feedback about our staff as we do aim to be as helpful and knowledgable as we can. Hopefully...More

Reviewed 28 September 2018 via mobile

We did the one hour cruise when we got off the jacobite train. The staff were all friendly and informative. As is the way with all the boat trips we booked the weather soon turned. However we got to see the seals sitting on the...More

Date of experience: September 2018
Thank 400jetc
Joeblower2263, Owner at Western Isles Cruises, responded to this reviewResponded 29 September 2018

Thank you for your lovely review. I hope you enjoyed your trip and you will sail with us again soon. Many thanks, Joe.

Reviewed 10 September 2018

Always a quirky experience, the crew are so helpful on the Knoydart ferry. We had SO much stuff as we were staying in Knoydart for a week - bikes, food, clothes, guitar, dog!! But they were so so helpful and I couldn't reccomend going to...More

Date of experience: September 2018
1  Thank samanthaanne89
Joeblower2263, Owner at Western Isles Cruises, responded to this reviewResponded 11 September 2018

Thank you so much for your enthusiastic review. I'm really pleased to hear that you felt our crew were very helpful to you and I hope you are able to sail with us again soon. Many Thanks, Joe.

Reviewed 3 September 2018

Friendly and knowledgeable crew made for a great trip. Saw seals, harbour porpoises and dolphins, but honestly would have been a thoroughly enjoyable hour or so even if we hadn't seen anything.

Date of experience: August 2018
1  Thank woozlum
Joeblower2263, Owner at Western Isles Cruises, responded to this reviewResponded 3 September 2018

Thank you for your lovely review. It's great to hear you had such an enjoyable trip. I hope you'll sail again with us sometime soon. Many thanks, Joe.

Reviewed 1 September 2018 via mobile

4 of us did the 1hr wildlife cruise & it was great. We saw plenty of seals, birds & porpoises, thoroughly enjoyed ourselves. We stayed in mallaig for 4hrs & it was an extra thing to do after the Jacobite railway, I would recommend this...More

Date of experience: September 2018
1  Thank KerryDavis140770
Joeblower2263, Owner at Western Isles Cruises, responded to this reviewResponded 3 September 2018

Thank you for your kind review. It's great to hear that you enjoyed your sail and saw such a variety of wildlife. I hope you will travel with us again sometime soon. Many thanks, Joe.

Reviewed 29 August 2018 via mobile

We were staying near Mallaig and whilst looking on the internet I noticed that Western Isle Cruises held a 1 hour wildlife cruise. I emailed to check availability and whether we could take our dogs which were allowed we happily booked to go. We love...More

Date of experience: August 2018
Thank Pamela L
Joeblower2263, Owner at Western Isles Cruises, responded to this reviewResponded 30 August 2018

Thank you for your review. We welcome all feedback both positive and negative as it helps us understand our customers expectations. Firstly I'd like to affirm that customer safety is of paramount importance to us. We do not operate if conditions are dangerous. On the...More

Reviewed 27 August 2018 via mobile

This company runs the ferry to inverie and target daily. Does so well is a sound passenger boat. They'll take all your kit and shopping and parcels too. Good reliable service. We also went on a cruise in a rib with the company. Very charming...More

Date of experience: August 2018
Thank docxerxes
Joeblower2263, Owner at Western Isles Cruises, responded to this reviewResponded 29 August 2018

Thank you for taking the time to write your review. It's great to hear that you had a couple of sailings with us and enjoyed them both. I hope you'll travel with us again sometime soon. Many thanks, Joe.

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Questions & Answers
Ask a question
JinxPenny
13 July 2018|
AnswerShow all 2 answers
Response from Joeblower2263 | Property representative |
Hi, you can buy your tickets online, over the phone or in our office on the pier. If you wanted to guarantee your places onboard I'd always advise pre-booking to avoid disappointment. Many thanks, Joe.
0
Votes
568Sarah2015
20 January 2017|
AnswerShow all 5 answers
Response from Joeblower2263 | Property representative |
Yes absolutely we love dogs and they travel fee😊
2
Votes
Maureen H
29 August 2016|
Answer
Response from jackieban | Reviewed this property |
Hi you can book western isles on the pier. There are some nice places to eat in Mallaig.
0
Votes