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Bannatyne Health Club & Spa - Charlton House

| Charlton House Spa Hotel, Shepton Mallet BA4 4PR, England
+44 1749 342008
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Review Highlights
A lovely relaxed venue to spend the night catching up with girlfriends.

The staff were lovely and made us feel totally relaxed. The gardens are pretty with plenty of... read more

Reviewed 2 days ago
Polly H
,
Southern Wales, United Kingdom
Spa Day

I went with my daughter on a spa day package. We loved The facial, back and shoulder massage and... read more

Reviewed 6 days ago
deborahannenewman
,
United Kingdom
Read all 108 reviews
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Overview
  • Excellent26%
  • Very good31%
  • Average19%
  • Poor11%
  • Terrible11%
Travellers talk about
“steam room” (13 reviews)
“hot tub” (7 reviews)
“facial” (15 reviews)
LOCATION
| Charlton House Spa Hotel, Shepton Mallet BA4 4PR, England
CONTACT
Website
+44 1749 342008

Similar Things to Do in Shepton Mallet

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Reviews (108)
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1 - 10 of 108 reviews

Reviewed 2 days ago

The staff were lovely and made us feel totally relaxed. The gardens are pretty with plenty of tables and chairs and sofa's to relax on. The hotel and our room were lovely and we liked the Shabby Chic, it was just let down by being...More

Thank Polly H
Reviewed 6 days ago

I went with my daughter on a spa day package. We loved The facial, back and shoulder massage and the Elimis products used. However the ladies changing room was tiny with only one shower cubicle working. We both had a manicure but the area was...More

Thank deborahannenewman
Reviewed 6 days ago

Very nice staff, but Duncan, your furnishings in the spa require renewal. Rather an exotic atmosphere but Moroccan/Indian fabrics are not hard wearing and it is time to refit. Even the massage armchair I was sitting in for my pedicure was peeling badly. There were...More

Thank lynetteandcocopops
Reviewed 6 days ago via mobile

I hate to give 3 stars because I could not fault the spa one bit. There was everything you would want and the facial treatment I had was lovely. Unfortunately the food aspect was a lot to be desired. Very very slow service through out...More

Thank Millie H
Reviewed 1 week ago

We were very well looked after.very relaxing break not pestered by overkeen staff, but who were very willing to help if needed. Not enough seating area in the spa due to weather being bad and outside seating rather wet. People who had the indoor beds...More

Thank Bobbie W
Spa C, Manager at Bannatyne Health Club & Spa - Charlton House, responded to this review

Dear Bobby W Thank you for taking the time to review Bannatyne Spa Charlton House. It is wonderful to hear that you had a relaxing and enjoyable time with us. I have passed on your compliments to the team and they were delighted. To keep...More

Reviewed 1 week ago

Went for a spa day as on holiday in the area. Booked here as had never tried a Bannatyne's before and was extremely disappointed. Beautiful grounds that were very well kept but everything else was tired and in need of a refurbishment. I am sure...More

Thank Clare R
Reviewed 1 week ago

Really good value, but the hotel reception staff didn't speak, no cups for water in the sap, no cushions on the seats outside. Ordered a cup,of tea but it didn't arrive. Ok but attention to detail is lacking

Thank Mattchoc9
Reviewed 2 weeks ago via mobile

Had a spa day for 2 with lunch in a voucher through buyagift.com I was a little apprehensive how the day would be because trying to book it was quite stressful. The booking process is really bad, every time I rang the Bannatyne booking number...More

Thank Becky B
Reviewed 2 weeks ago

I was treated to a mini break with a spa treatment for my birthday. The spa area was in need of modernization and a thorough clean. My treatment was average and seemed very rushed and automated. I have had many spa treatments around the country...More

Thank spagirl2017
Spa C, Manager at Bannatyne Health Club & Spa - Charlton House, responded to this review

Dear Spagirl2017 Thank you for taking the time to review Bannatyne Spa Charlton house. I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision and as...More

Reviewed 2 weeks ago

We were treated to a spa afternoon and thoroughly enjoyed a relaxing time, however there were some disappointments. The spa area in general needed tidying up and the seat cushions needed to be arranged and cleaned to make it look more appealing. Obviously it is...More

Thank Thirstywalker20
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Bernie H
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23 October 2016|
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