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Review Highlights
Poor service

I rarely bother to review anything other then hotels on trip advisor. However I like others feel... read more

Reviewed 18 April 2018
Sydney, Australia
via mobile
Staff couldn't be bothered, you shouldn't eithet

It's in a windowless, characterless hole in the wall. Mind you the now permenantly closed Malaysia... read more

Reviewed 13 May 2017
Wayne T
Vancouver, Canada
via mobile
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Traveller Overview
  • Excellent6%
  • Very good32%
  • Average12%
  • Poor25%
  • Terrible25%
17 Apr 2018
“Poor service ”
8 Aug 2018
“3Ds- Dreadful, dreary, dark”
Suggested duration: 1-2 hours
Level 2, Domestic Departure | Penang International Airport, Penang Island, Malaysia
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Reviews (16)
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1 - 10 of 12 reviews
Reviewed 8 August 2018

Reception not staffed. Musty coffee (machine needs a good clean on the high thermal setting! ) and fresh coffee beans. Stale looking sarnies in cling film and luridly couloured butter cream pastries (with a sweaty sheen). Dark and windowless. Manky toilets (think Malaysian shopping centre-...More

Date of experience: August 2018
3  Thank london_traveller_007
Reviewed 18 April 2018 via mobile

I rarely bother to review anything other then hotels on trip advisor. However I like others feel this lounge needs some feedback. It’s a basic lounge with a good range of food and reasonable amenities for a domestic Lounge. However staff are particularly disinterested. On...More

Date of experience: April 2018
4  Thank Sydneyboys
Reviewed 17 January 2018 via mobile

I do not know if I have ever written a review like this one but feel I must recount our experience. My wife and I checked into this lounge in the domestic terminal on Penang Island to await our trip to another destination. Immediately after...More

Date of experience: January 2018
3  Thank GrandparentsGoGlobal
Reviewed 1 October 2017

In case anyone is wondering, just went there today. Firstly, no friendly fury things noted. (Anyhow... I ate, ate and ate, as I hadnt read Peggy T's review on Aug 2017 here before eating) haha. I am giving 1 star due to the fact no...More

Date of experience: October 2017
2  Thank Hannah432
Reviewed 11 June 2017

Stands true to the Plaza Premium Standard in terms of fixtures and fittings. The food options however are a notch lower than the KLIA main terminal one and probably more comparable to the KLIA2 options. Nasi Lemak was terrible.

Date of experience: June 2017
Thank nwk888
Reviewed 13 May 2017 via mobile

It's in a windowless, characterless hole in the wall. Mind you the now permenantly closed Malaysia Airlines Golden Lounge was windowless too but the food offerings were better and it was better maintained overall. I'm surprised that Plaza Premium approved of this! Food was meagre....More

Date of experience: May 2017
1  Thank Wayne T
Reviewed 28 February 2017

I know that not everyone visits an airport lounge for the booze, but I do, and this one has none. They have orange juice (yawn) and some noodles. Boooring.

Date of experience: February 2017
1  Thank nickvegas
Reviewed 4 June 2016

I hope the management is paying attention to this. This lounge needs major upgrades, starting with installing power outlets!! I found only 1 single outlet that was available in the entire lounge! that's insane for a business lounge! The food too is blah and there...More

Date of experience: June 2016
3  Thank Jonathan_Nad
Reviewed 4 March 2016

My first visit to this lounge was about 6 months ago in 2015. I visited it again last month (Feb 2016). It was a disappointment this time. The lounge was empty, which can be a good or bad sign. In this case it was a...More

Date of experience: February 2016
3  Thank Lance-Travellot
Reviewed 28 January 2016

Just go to the restaurant and bar near the gates. It will probably cost less and at least you can have a cold beer to beat the heat.

Date of experience: January 2016
Thank rjp123
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