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Review Highlights
Took two years and a return visit to get the items we paid for!

My wife always wanted to visit Deruta to buy some pottery. So we stopped by on a trip to Assisi... read more

Reviewed 9 June 2018
Larry B
Shipping is a problem

I waited to write this until I had confirmation my order had actually shipped. Still haven't... read more

Reviewed 31 August 2016
TawnyaSingapore
,
Singapore, Singapore
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Traveller Overview
  • Excellent27%
  • Very good10%
  • Average0%
  • Poor6%
  • Terrible57%
9 Jun 2018
“Took two years and a return visit to get the items we paid for!”
17 Jul 2018
“DO NOT SHOP HERE...they take your money and never ship the items.”
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Contact
Piazza Dei Consoli 11/28, 06053, Deruta, Italy
Website
+39 0972 4116
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Reviews (29)
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1 - 10 of 25 reviews
Reviewed 17 July 2018

I so wish I had checked Trip Advisor before shopping here. Seemed very reputable and friendly when I and my 2 friends all made large purchases and arranged to have our items shipped. They quickly billed our credit card but despite numerous emails and promises...More

Thank Andrea K
Reviewed 9 June 2018

My wife always wanted to visit Deruta to buy some pottery. So we stopped by on a trip to Assisi from the villa we rent in Lucca. We bought several pieces and paid to have them shipped home - BIG mistake. After a couple months...More

Thank Larry B
Reviewed 13 December 2017

In May, 2017, four of us (2 couples who travel Italy often) visited Spello several times and bought ceramics at two different shops. The first was Baiocco Francesco and the ceramics were of very high quality and arrived as promised. I highly recommend this shop....More

Thank cemv321
Reviewed 17 November 2017 via mobile

I have visited Deruta six times. Twice friends and I were cheated by this vendor. You get huge promises and poor service. Both times we did not receive what we ordered and follow ups with owner multiple times yielded no resolution. Stay clear.

Thank Mmkminn
Reviewed 9 August 2017

Visited shop in October 2016. Chose some lovely pieces for shipment home. After many emails (most unanswered) and the help of another local business in Spello the delivery was received in June 2017, EIGHT MONTHS LATER. The shipping cost was three times what Luca indicated...More

Thank ConsumerMan01
Reviewed 23 February 2017

My experience is the same as many but we visited the store in Assisi. They also have shops in Spello and Deruta. Another name associated with this store is Sberna. We chose our items and took pictures of some of them in September 2017. By...More

Thank italia065
Reviewed 31 August 2016

I waited to write this until I had confirmation my order had actually shipped. Still haven't received it, but just in case there is someone thinking to go there soon, I must echo the other negative reviews and say CARRY IT WITH YOU. We visited...More

1  Thank TawnyaSingapore
Reviewed 29 February 2016

This was our second visit to the store in several years. We purchased 4 items and took pictures. We had multiple photos of our 4 pieces to be shipped. When they arrived one bowl was substituted for our chosen bowl - a large, intricate, expensive,...More

1  Thank Sharon04Newton
Reviewed 4 February 2016

Met Luca at his store in Spello. We ordered some custom plates and bowls from him. He said it should take about 8 weeks to complete the order and ship to California. It ended up taking 12 weeks. The quality and design were fantastic...worth the...More

Thank Jorgelugan
Reviewed 27 October 2015

These ceramics along with the Owner are of the utmost quality!!! Do not be deterred about the reviews on here that say otherwise. Luca is a rare find and a delight to work with. The selection of patterns and style in his shop is beyond...More

Thank FKF5245
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Questions & Answers
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Duende111
30 October 2015|
Answer
Response from FKF5245 | Reviewed this property |
Hi Bernard, I only emailed with Luca, but the business card from him lists three numbers: Deruta: 0759724116 Spello: 0742301742 Cell: 3358210135 Hope this helps!
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