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BC Ferries

Closed Now: 09:00 - 18:00
Open today: 09:00 - 18:00
Review Highlights
It was a wonderful trip.

On time departure and easy entry and exit - smooth sailing. Wish there were a few more activities... read more

Reviewed 1 week ago
BellevilleDon
,
Belleville, Canada
Ride On A Boat

Even though I'm in my thirties I still love taking the ferry to Vancouver Island. Even in the... read more

Reviewed 11 December 2018
SailorAirman
,
Hamilton, Canada
Read all 1,393 reviews
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Traveller Overview
  • Excellent43%
  • Very good35%
  • Average11%
  • Poor4%
  • Terrible7%
Travellers talk about
“vancouver island”(259 reviews)
“swartz bay”(130 reviews)
“ferry ride”(57 reviews)
About
BC Ferries provides passenger and vehicle ferry services to 45 ports of call across coastal BC, with sailings to and from Metro Vancouver, Vancouver Island, the Sunshine Coast, the Gulf Islands, and Northern BC. BC Ferries Vacations also offers over...more
Closed Now
Hours Today: 09:00 - 18:00
See all hours
Contact
1 Ferry Causeway | Tsawwassen Ferry Terminal, Tsawwassen, Delta, British Columbia V6C 0B9, Canada
Website
+1 888-223-3779
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Reviews (1,393)
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Show reviews that mention
All reviews vancouver island swartz bay ferry ride white spot prince rupert return trip sunshine coast beautiful scenery loading and unloading gift shop downtown victoria british columbia great trip inside passage foot passengers top deck active pass
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1 - 10 of 1,230 reviews
Reviewed yesterday

The trip was great. Didn’t have any issues at all. The only complaint that I could give is that the ship we were on didn’t offer the buffet.

Date of experience: January 2019
Thank Jeff B
Reviewed 1 week ago

On time departure and easy entry and exit - smooth sailing. Wish there were a few more activities on the ship but it is only 95 minutes long,More

Date of experience: December 2018
Thank BellevilleDon
BCFCustomerCare, Customer Service and Sales at BC Ferries, responded to this reviewResponded 6 days ago

Hi BellevilleDon, Thank you for providing us with the positive feedback and suggestions. I'm thrilled that you had a positive experience and that entry and exit were so easy. I have shared your suggestion with fleet management regarding activities on board the vessel, we are...More

Reviewed 1 week ago via mobile

My husband and I took a quick trip to the mainland. We typically use the twassen ferry terminal as it is very convenient for us when we leave from Langley BC. The drive is usually very quick and I love all of the sites along...More

Date of experience: January 2019
Thank DIANE M
BCFCustomerCare, Customer Service and Sales at BC Ferries, responded to this reviewResponded 6 days ago

Hello Diane, Thank you for the 5 star review, it's always nice to hear from our customers. The nature we are blessed with on the coastline is always a wonderful sight when it puts in an appearance for us. I hope you have a wonderful...More

Reviewed 1 week ago

2 aussie tourists visiting Vancouver Island for the first time. Getting on board the BC-Ferry was the start of the adventure. By the time we arrived, we were relaxed and refreshed, and also excited for what lay ahead.More

Date of experience: August 2018
Thank paulmeikle2018
BCFCustomerCare, Customer Service and Sales at BC Ferries, responded to this reviewResponded 6 days ago

Hi Paul, Thank you so much for the 5 star review. I'm thrilled to hear you had an enjoyable and relaxing experience aboard the vessel and at our terminals. I have shared your feedback with the crew and terminals. We look forward to welcoming you...More

Reviewed 1 week ago via mobile

I had never taken a "Ferry" that looked and felt like a ship! Everything was completely organized and on time. My friend and I took this to Victoria for the day. Beautiful views anywhere on the boat. Loved it.More

Date of experience: November 2018
Thank paulineha27
BCFCustomerCare, Customer Service and Sales at BC Ferries, responded to this reviewResponded 6 days ago

Hey Paulineha27, Thank you so much for the 5 star review. Our crews always strive to ensure everything is safe and on time for our customers. I have shared your feedback with the crew to ensure they know how much you appreciated their timeliness. We...More

Reviewed 4 weeks ago via mobile

We bought tickets online but there were no details on the exact address. Igor the address from Google maps, but we ended up in another port and lost our reservation money as well as previous time. We arrived 25 minutes before the ferry takes off...More

Date of experience: December 2018
Thank SmithyJack1975
BCFCustomerCare, Customer Sales and Service Representative at BC Ferries, responded to this reviewResponded 2 weeks ago

Hi SmithyJack1975, Thank you for your review. I'm sorry to hear of your confusion when trying to locate our Tsawwassen terminal. Should you require immediate assistance with information or directions in the future, please don't hesitate to call our Customer Service Centre toll free at...More

Reviewed 4 weeks ago via mobile

We travel on the ferry frequently due to it being a part of the transportation network off our island home. We are always happy to be in the great hands of B.C. Ferries, great service even in inclement weather!More

Date of experience: December 2018
1  Thank iFosser
BCFCustomerCare, Customer Sales and Service Representative at BC Ferries, responded to this reviewResponded 2 weeks ago

Hi iFosser, Thank you for your 5-star review! We are always proud to be part of British Columbia's coast and to connect our customers to the people and places that matter the most to them. We look forward to welcoming you onboard again in the...More

Reviewed 4 weeks ago

December 11th took the ferry to Nanaimo on a blustery day out of Tsawwassen, the turblance, even before we left the dock, was crazy. With about 40 min. left of the trip I was called to the office, a garbage can was left unsecured and...More

Date of experience: December 2018
Thank Janine L
BCFCustomerCare, Customer Sales and Service Representative at BC Ferries, responded to this reviewResponded 2 weeks ago

Hi Janine, Thank you your five star review! I appreciate you taking the time to share your experience with us. We have definitely had our fair share of challenges with weather this season. I'm sorry to hear about your car, and I am pleased that...More

Reviewed 11 December 2018

Even though I'm in my thirties I still love taking the ferry to Vancouver Island. Even in the winter the view is spectacular, although probably don't want to be outside since it can be pretty chilly.More

Date of experience: December 2018
Thank SailorAirman
BCFCustomerCare, Customer Service & Sales Representative at BC Ferries, responded to this reviewResponded 2 weeks ago

Hello SailorAirman, Thank you for writing a quick review. I'm so glad to hear of your joy when sailing with us - it seems that travelling by ferry never loses its novelty, nor does the iconic West Coast ever lose its natural splendor. During those...More

Reviewed 11 December 2018

The trip through the gulf islands is beautiful. Nice gift shop with a great selection of items. I have purchased 5 jackets at the end of the seasons in the past few years. Good quality clothing. The food is fairly good. Enjoy a cup of...More

Date of experience: August 2018
Thank Toby4960
BCFCustomerCare, Customer Service & Sales Representative at BC Ferries, responded to this reviewResponded 2 weeks ago

Hi Toby4960, Thank you for the kind review! The journey through Active Pass certainly is unforgettable, and I am glad to hear you've been able to enjoy amenities on board as well as the natural beauty of the West Coast. I still have a rain...More

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Questions & Answers
Ask a question
Triciamacd
4 January 2019|
AnswerShow all 17 answers
Response from bdh520 | Reviewed this property |
I agree with the other, book at least 2-3 hours after your arrival. Busy place, busy Friday evening, but WELL worth the trip.
1
Vote
Loki Q
16 October 2018|
AnswerShow all 3 answers
Response from Locksley9 | Reviewed this property |
Sorry can't help you there. I assume BC Ferries accepts all credit/debit cards. Check them out @ BC Ferries.
0
Votes
cantrillo
14 September 2018|
AnswerShow all 4 answers
Response from | Reviewed this property |
Sorry, I did not see your question in time and must presume all went well! Cheers, Ann
0
Votes