WWT Welney Wetland Centre

WWT Welney Wetland Centre: Hours, Address, WWT Welney Wetland Centre Reviews: 4.5/5

WWT Welney Wetland Centre
4.5
Nature & Wildlife Areas
10:00 AM - 4:00 PM
Monday
10:00 AM - 4:00 PM
Tuesday
10:00 AM - 4:00 PM
Wednesday
10:00 AM - 4:00 PM
Thursday
10:00 AM - 4:00 PM
Friday
10:00 AM - 4:00 PM
Saturday
10:00 AM - 4:00 PM
Sunday
10:00 AM - 4:00 PM
About
WWT Welney has a beautiful wetland reserve and eco-friendly visitor centre. Every season is different; in spring watch breeding birds and chicks. In summer see dragonflies, butterflies, and wildflowers out on the summer walk. In winter the Ouse washes are home to thousands of whooper and Bewick’s swans, the largest gathering in the UK. Amazing events throughout the year and brilliant café for refuelling! Open everyday except Christmas day, see website for opening times.
Suggested duration
2-3 hours
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The area
Address
Best nearby
We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location.
Restaurants
2 within 5 kms
Popular mentions

4.5
208 reviews
Excellent
122
Very good
67
Average
13
Poor
6
Terrible
0

Bob
48 contributions
Worst ever service and extortionate prices in the cafe.
Sep 2021
Finally got round to visiting Welney, after many years of saying "We really must go there", on 21st September 2021. Our day was spoiled to a certain extent by our visit to the cafe before we walked round the site. The prices are VERY expensive for what is on offer - two paninis, two cold drinks ,a tea and a coffee, £23 for the two of us. What was most annoying, however, was the 25 + minute wait for our two paninis to be heated ! When we paid, the girl said they would be "about ten minutes". After waiting, and waiting, and waiting I checked the time on my receipt and 25 minutes had lapsed. I went to the counter and after waiting for several more minutes the girl appeared with our paninis. I asked why they had taken over 25 minutes to appear and she, very abruptly, snapped. "Because they have to be cooked separately". No apologies, just a scowl. It was not even particularly busy but this level of service is totally unacceptable and left us with a very poor impression of the place. We had an enjoyable stroll between the hides before returning home but we won't be returning.
Written 21 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Phoenix56
England44 contributions
Beautiful and peaceful place for bird watching
Aug 2021
Excellent hides overlooking the wetlands. Well laid out with friendly helpful volunteers. Very peaceful. Given that it is so far from other shops and cafes it's a pity the cafe at the center does not have a greater variety of food/drink.
Written 15 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

sarah v
Devon, UK62 contributions
Very Poor food in the Cafe..take a packed lunch with you...
Jul 2021
We visited the shop and cafe at Welney WWT. The shop was good and well stocked and the male assistant was very friendly.
We decided to have our lunch while we were there as we were quiet hungry, a young lady served us at the cafe...it seemed that she was working in the cafe and also behind the scenes not sure what else she was doing but she kept disappearing from the cafe...
There were only pasties, sausage rolls, one scone and one piece of sponge & a small piece of millionaires cake on offer...so a very small menu, we chose a pasty and a sausage roll...when they arrived they were solid...I took my sausage back to the young lady and told her it was solid...over cooked, she then told me that it was microwaved from frozen...not very good...anyway she happily cooked me another but didn't put it in the microwave for such a long time...well the next sausage roll was cold in the middle and tasted really bad...
My partner had the pasty which was very poor quality also...neither of us eat our meals...these items of food were not cheap to purchase here also...
If you visit this place please take a packed lunch with you ....as the food is really bad..
Written 31 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Sarah, We do apologise for your experience and we are working on our catering offer, but unfortunately we have faced many challenges. The Welney Team work really hard with the variety of roles needed at our Wetland site, and we are still in challenging circumstances for charities like ours. If we had a flurry of visitors at the time you were here, this would mean multiple roles are needed at once. Being a remote site, the fluctuations of visitor numbers we see means it is very hard to staff and we do appreciate your patience and continuing support. My sincere apologies with regards to the quality of food and we will be resolving this. Thank you for your feedback we do appreciate this so we can improve, and also we value your continuing support to our charity, protecting and managing wetlands. Leigh Marshall Centre Manager
Written 19 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

John M
1 contribution
Fascinating Fen land experience
Jul 2021 • Couples
Superb place really draws you in to the mystery of the fens fascinating watching the wildlife
It would be great if there is something more substantial in the wigeon cafe esp if spending the day photographing the summer walk is brilliant but gives you an appetite the coffee is good.
Written 9 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

wildlifewanderer
Stamford, UK2 contributions
What are they thinking?
Sep 2020
A lovely day again, the reserve is looking glorious, a massive shame about the centre though, one poor member of staff is having to man the reception, shop and cafe which is down the corridor. I say cafe, it’s only drinks, expensive snacks and mass produced microwaved pasties. No doubt they’re having to make cost savings but to raise income trashing what was a lovely cafe stop is commercial suicide and a poor visitor experience.
Written 16 September 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We welcome the feedback you have given after your visit to our centre, and thank you for complementing our reserve. We are still working through challenging times, prioritising welcoming visitors back to experience the reserve with all the safety measures we have in place. Summer is our quiet season and so we have only brought back a small team for now, to make sure we can keep visitors and staff safe, as well as keeping costs low to make sure that as much support can be given to wetland conservation as is possible. It has very much been a team effort to get this far through the pandemic, despite not all of the team being back on site. We still want to make you as comfortable as possible on your visit, and we are planning to build the team back up as we move into our busier, winter season. We have sourced the best options that we can for the time-being, the food being red tractor standard. Please be assured we are always working on ways to bring you the warmest welcome and when things change you will be one of the first to know. Thank you for supporting the WWT Welney Centre with your visit. Leigh Marshall
Written 21 September 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

LaViaBelle
Surrey, UK49 contributions
Really interesting place and get a good walk there too.
Sep 2020 • Friends
Had a lovely day here even though we unfortunately did not see as many birds as we had hoped. It was rather cold and windy and I think the birds thought better of it and headed somewhere warmer or hunkered down where we couldn’t see them. One of the downsides of the Covid restrictions is having to book everything in advance, so you are unable to alter plans dependent on weather conditions.
That said the venue itself is well worth a visit and if we lived closer we would definitely go back there again. It is well laid out, everything is clear even for us novices and most of it is accessible. We had a really nice long walk and for the hides we were able to access we got a taste for sitting watching the few birds that did make an appearance. So much so that we may look for other such places to visit nearer to home after we return.
After we finished walking we wanted a quick cuppa and snack only to find that their was only one member of staff expected to cover the reception, shop and cafe.
Whilst the quality of the coffee/tea was not the best, it was wet & warm which was all we needed in that moment

Written 13 September 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear LaViaBelle, We welcome the feedback you have given after your visit to our centre, and thank you for complementing our reserve, despite the weather conditions. We are still working through challenging times, prioritising welcoming visitors back to experience the reserve with all the safety measures we have in place. Whilst we have only have a small part of the team back for summer, it has very much been a team effort to get this far through the pandemic. We still want to make you as comfortable as possible on your visit, and we are planning to build the team back up as we move into our busier, winter season. Thank you for supporting the WWT Welney Centre with your visit, and we hope that you find enjoyment from visiting similar sites closer to home in the future. Leigh Marshall
Written 21 September 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jane L
2 contributions
Wonderful to be back - such a super place!
Jun 2020 • Couples
First visit since lockdown and excellent! All very safe with lots of room, air movement, hand sanitizer and clear signage as well as friendly, helpful staff to answer questions etc. The reserve side feels almost like 'normal' apart from number limits on the hides, which was not a problem, and a one way system in the main observatory. A beautiful, peaceful place to be full of birds, butterflies, wildflowers and handsome cattle. Highly recommended.
Written 29 June 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anna R
1 contribution
Great day at the washes
Jun 2020
Fantastic morning out with family, viewing all the different types of birds from the hides, as well as the dragonflies and butterflies along the paths. Had some reservations as first trip out with the family since ease of the lock down, but had no need to worry, very well organised. could easily keep distances both in the hides and along the paths.
Written 18 June 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Angela B
Norwich, UK200 contributions
Excellent experience worth a visit
Feb 2020 • Friends
Loved this place never seen so many birds in one place photographers delight beautiful excellent narrated talk regarding reserves history saw swan feeding beautiful views worth visit enjoyed beautiful cream tea in cafe definitely visit again maybe in Summer months ie June unfortunately high tides in wash not to many hides to view from overall worth the visit
Written 29 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

tsh2
Cambridge, UK87 contributions
Good even in bad weather
Feb 2020 • Family
Although most of the footpaths were flooded on a wet February day, the main hide was accessible without any puddles, and it was warm and dry there. Its worth timing a visit for the feeding, and an interesting 20 minute talk.
Written 16 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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