Dalton Park Outlet

Dalton Park Outlet, Murton: Hours, Address, Dalton Park Outlet Reviews: 4/5

Dalton Park Outlet
4
Factory Outlets • Shopping Malls
10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
9:30 AM - 6:00 PM
Sunday
10:30 AM - 4:30 PM
About
Dalton Park is an outlet shopping centre with additional leisure facilities located in County Durham just off the A19. There are over 60 outlet shops to visit such as M&S, Next, Adidas and Gap which all offer up to 50% off high street prices. With plenty of cosy coffee shops dotted through the mall and a carvery pub too there are lots of options for a break from your shopping. There is also a 7 screen cinema where you can catch the latest films and 55 acres of parkland to explore. Facilities at Dalton Park include a free children's playarea, 1500 free parking spaces, electric car charging, shopmobility, "This is Durham" visitor information point and platinum graded customer toilets. The centre is open air with partially covered walkways and all on one level.
Suggested duration
2-3 hours
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4.0
325 reviews
Excellent
119
Very good
114
Average
59
Poor
15
Terrible
18

TyneAndWearColumbus
tyne and wear1,261 contributions
Nov 2021 • Solo
Dalton park is a shopping outlet which really stands out from the other shopping centres in the Tyne Tees area.
Parking is free and there are good public transport links.
There are plenty of public toilets and lots of outdoor seating.
It's a place which has put a lot of thought into how to keep the customers happy.
The centre is immaculately clean and there are lots of hand sanitiser stations around, which is important in the current climate.
All this contributes to making the customer experience good. There are plenty of coffee shops and food outlets and also a good cafe in the large Morrisons store.
There's a Cineworld which is a great place to visit too.
For me the Staff who work in Dalton Park are extra special. They really seem to have an enthusiasm for Customer service. They are friendly, helpful and pleasant and nothing is too much trouble. I popped into McDonalds for a coffee and some breakfast this morning and my order was delivered to my table within minutes of ordering on the touch screen. My server was very friendly and service was extra quick.
I went to the Next outlet and was served by a very pleasant young girl. The same in the M&S outlet.
After shopping in Dalton Park this morning I decided to call at the Galleries in Washington on my way home.
I called into what used to be the Inn shops and bought some chocolate at the stall in the corner down from the food court. The guy who served me didn't bother to either make eye contact with me or to speak at any time during the transaction. The bad customer service continued in Home Bargains where the woman serving me just about growled at me as she said 'THERE' as she slammed my change into my hand.
The difference in attitudes and Customer service from the staff at Dalton Park really shines through.
I've noticed that Dalton Park is always busy now, especially since Morrisons opened. It's great to see it doing so well, and it's well deserved.
Written 12 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for taking the time to leave such a detailed and positive review! We really appreciate all feedback that we receive. Our main priority is to ensure that all of our customers have a positive experience when shopping with us. We hope that you will visit us again soon!
Written 16 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Alan W
1 contribution
Nov 2021 • Solo
Order machine gave no receipt. Fries were dry, not very warm and not freshly cooked. Gravy was thin and watery. Piece of chicken was fine and chicken wings were ok. Service was quick despite being very busy
Written 9 November 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We are sorry to read that you did not enjoy your recent experience with us, please don't hesitate to contact us if you would like to discuss further - customerservices@dalton-park.co.uk
Written 11 November 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

samm00r
Newcastle upon Tyne, UK2 contributions
Oct 2021 • Solo
Fantastic calm peaceful a joy to shop excellent I go twice week love it.
Best place in north east friendly lovely staff going there few hrs Carnt wait.
Pleased no dogs keeps place cleaner I have a dog wouldn’t take it there.
It’s just nice place nothing rough kids etc
Really nice try it
I would give it a million stars not 5
Written 10 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for taking the time to leave such a positive review! We really appreciate all feedback that we receive. Our main priority is to ensure that all of our customers have a positive experience when shopping with us. We hope that you will visit us again soon!
Written 10 October 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Lakin Harrison
2 contributions
Oct 2021 • Family
I just want to say how impressed I was with the toilets in Dalton Park! I have a 2 year old and a 6 month old, and finding available toilet and changing facilities for them both can be hard! These toilets not only had a women’s and a men’s bit, it also had disabled bit as well as a baby changing bit and a parent and toddler bit. Each of these were in separate blocks. My 2 year old is currently still potty and training, and so being able to take her into a separate toddler and parent block was so helpful, as we usually have to wait in other places that doesn’t have many toilets, resulting in accidents! Not only that, but the toilets were so clean! I think these are the best toilets I have come across! Very impressed!
Written 7 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for taking the time to leave us such a happy review! As a shopping mall, we have always aimed to give families a happy and relaxed experience. We know that having accessible, family friendly toilets can make a huge difference for our customers! We hope that you and your little ones will visit us again. Best of luck with the potty training!
Written 9 October 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Terry McDonnell
North East England, UK2 contributions
Oct 2021 • Couples
Very disappointed visiting, we were told no dogs !!. Not much signage and who isn’t welcoming dogs now. Visiting other outlets such as Greta Green welcome all dogs shops included. I am sure this place will loose business over time certainly mine.
Written 2 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We are sorry to read that you did not enjoy your recent experience with us, please don't hesitate to contact us if you would like to discuss further - customerservices@dalton-park.co.uk
Written 6 October 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

KennyCh2018
Mansfield Woodhouse, UK102 contributions
Aug 2021
We had our first visit here, spent a lot of time in several shops and found it very nice. It is in need of more places to eat, as the queues were ridiculous when we went to eat. Ended up with a Subway - which was nice enough but not quite what we either needed nor wanted. Parking is reasonably easy. M&S could do with stocking more "larger" sizes - we are not all skinny things.
Written 18 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to leave us a review. We really appreciate all feedback that we receive. We are due to open up a new eatery at Dalton Park soon- keep an eye on our social media channels for any updates. I will pass on your suggestion to our M&S store. We hope that you will visit us again soon!
Written 19 September 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

catherine512016
Middlesbrough, UK242 contributions
Sep 2021 • Friends
First visit in many years. The outlet has improved with a pub, supermarket and cinema on site. The shops are varied and bargains can be had.
Written 2 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to rate us 5/5 and leave a positive review! We hope that you will visit us again soon.
Written 4 September 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Rachel
Middlesbrough, UK44 contributions
Jun 2021 • Friends
It’s a fab shopping centre. It has a range of stores and restaurants, and the cinema is good too. My reason for not rating it 5/5 is because I think it could benefit from having a greater selection of stores that younger people would enjoy more. The Adidas is good, but honestly I’m not that sporty. I would prefer a greater range of clothing shops that perhaps would be better suited to someone in their early 20s.
Written 30 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to leave us a review. We really appreciate your feedback and it helps us look at ways to improve our centre. We frequently get new and popular stores opening up at Dalton Park- I would recommend keeping an eye on our social media pages for any announcements with new brands. Thank you again for your feedback! We hope that you will visit us again soon.
Written 8 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Heather R
1 contribution
Jun 2021 • Solo
Bought a foundation cover up this morning at the Cosmetics Company at Dalton Park and was served by Holly, she was extremely helpful and had a lovely manner, I didnt know what was the best product to use or purchase, very happy with my purchase and will definately recommend the DP Cosmetics Company. Thank you Holly, Mrs R
Written 25 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for sharing your experience with us, we are glad that you had a pleasant visit! We will pass this on to the store and their team member- I'm sure she will be pleased to hear this.
Written 27 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jack12738
United Kingdom317 contributions
May 2021 • Couples
Visited this places as we had heard the advertisement on the radio about the outlet. Wasn’t to far away for us which was a bonus. Plenty of car parking and was a few bus stops around aswell. There’s a few places for food such as McDonald’s and subway or a pub exiting the car park for a more restaurant like meal. There is also a very large Morrison’s on the outer part. The shops are very good. There’s a okay range of stores to look at but nothing special. To me an outlet is stores from around the world such as new balance and channel. There wasn’t many actual designer brand shops. Apart from Adidas and new balance there’s wasn’t much else. I was thinking it was going be like Cheshire oaks. However it was very clean and well presented. Would definitely go again if there’s something I need from a few of the shops they had to offers
Written 6 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to leave a detailed review. We are pleased to hear that you had a positive experience on your recent visit. It is always worth having a look at our website www.dalton-park.co.uk for any announcements regarding new stores or restaurants. We hope that you will visit us again soon!
Written 9 June 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about Dalton Park Outlet

Dalton Park Outlet is open:
  • Sun - Sun 10:30 - 16:30
  • Mon - Fri 10:00 - 18:00
  • Sat - Sat 09:30 - 18:00


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