Dalton Park Outlet Shopping Destination

Dalton Park Outlet Shopping Destination

Dalton Park Outlet Shopping Destination
4
Factory OutletsShopping Malls
10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
9:30 AM - 6:00 PM
Sunday
10:30 AM - 4:30 PM
About
Dalton Park is an outlet shopping centre with additional leisure facilities located in County Durham just off the A19. There are over 65 outlet shops to visit such as M&S, Next, Adidas and Radley, which all offer up to 60% off high street prices. With plenty of cosy coffee shops dotted through the mall and a carvery pub too there are lots of options for a break from your shopping. There is also a 7 screen cinema where you can catch the latest films and 55 acres of parkland to explore. Facilities at Dalton Park include a free children's Play Park, 1500 free parking spaces, electric car charging, shopmobility, 'This is Durham' visitor information point and platinum graded customer toilets. The centre is open air with partially covered walkways and all on one level.
Suggested duration
2-3 hours
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  • Graeme H
    County Durham, United Kingdom353 contributions
    MORRISON'S CAFE DALTON PARK...Never again in a Saturday
    Let's take a Trip to Dalton Park 'n pop into Morrison's for Lunch. Parking is Ample after driving 25 miles but not So for the 'Brunch'. The Queue to be served was only 5 deep however the wait was 2O minutes. We Weren't in a hurry however things didn't bide well as the Meal was to be another 30 minutes. No, said we - we'll just have a cup of tea. 10 minutes Later, it's on its way to Me. What a Rediculous situation..Four Staff to cook 'n Serve. It is Saturday at 2pm..You Lose Out..It's what you Deserve!!
    We are sorry to read that you did not enjoy your recent experience with Morrisons. If you would like to discuss this further and for your query to be dealt with efficiently and quickly please contact them directly on their website via the 'contact us' section. If there is anything else we can help with please free to contact us on customerservices@dalton-park.co.uk.
    Written 5 March 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited March 2023
    Travelled as a couple
    Written 4 March 2023
  • Dave C
    3 contributions
    Not as many bargains as you might think
    Pleasant for a look around but dont expect too many bargains. The larger chains tend to sell things made for outlets only which kind of defeats the object really. Also dogs are now allowed in the centre. While I appreciate this might be great for the owners its not ideal for small children or the elderly and disabled going around shops having to avoid dog leads and over friendly dogs especially in some of the smaller shops. Would it not have been better as a compromise to restrict the dogs to the mall only?, not everyone wants to be bothered with someones dog in a shop or cafe.
    We understand that there have been concerns about allowing dogs on Dalton Park, and we want to assure you that we take these concerns seriously. However, after careful consideration, we have decided that it is the right thing to do to allow dogs on the premises. Dalton Park has decided to allow dogs on the mall after receiving feedback from both our customers and tenants. We recognize the importance of pets in the lives of our visitors and understand that they are often considered to be an important part of the family. We have listened to the concerns of our customers and tenants and have made the decision to allow dogs on the mall to enhance the shopping experience for all. We hope that this decision will make our mall more welcoming and enjoyable for everyone. We want to emphasize that we are committed to listening to all feedback from our customers and will continue to monitor the situation closely. Our goal is to create a welcoming environment for everyone, including those who wish to bring their furry friends with them. If there is anything else we can help with please free to contact us on customerservices@dalton-park.co.uk.
    Written 18 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Written 17 August 2023
  • Viking P
    2 contributions
    Don’t spend your money here, they don’t deserve it
    The Cosmetic Company Store is a shop I very frequently visit and spend at. Today I went with my family and was disgusted at the way I was treated. So much so- I will not be going back despite being a loyal customer of many years. Upon entering I was stopped at the door and told I had to carry my dog. Then another member of staff came and gave me a lecture about why dogs aren’t allowed in the shop. Then at the till point a mature woman with cropped white hair was very argumentative about taking an email address from me and would not let it go. She even smirked when she said they always take an email address and read an email address out to me. I told her I did not want to argue with her about it. She still continued to tell me about the email address and didn’t make eye contact with me saying we always have taken one. She was very disrespectful in her manner. I left feeling angry and flustered, disgusted at how I was treated. It spoiled my day out. She needs some training on how to treat customers, the retail sector is on its knees and you have staff like this working in shops!!!
    We are very sorry to hear that you had a bad experience at the Cosmetics Company Store. Feedback like yours is very valuable to us here at Dalton Park. We will ensure that your feedback is passed on. If you wish to discuss this any further please email us at customerservices@dalton-park.co.uk. We hope that you will consider visiting Dalton Park again in the future.
    Written 29 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Travelled with family
    Written 28 August 2023
  • jasmine
    7 contributions
    Morrison’s Dalton Park is a disgrace
    I visit Morrison’s in Dalton Park most days as it’s my local supermarket. The state of the store is a disgrace. Always boxes, wrapping, pallets, wheels, ladders, and on one occasion a Stanley knife, lying about in the aisles on a daily basis. This store is an accident waiting to happen! But despite complaining twice directly, nothing has been done.
    Good morning, I'm sorry to read you've had a bad experience whilst visiting the store. Morrison's is not directly managed by Dalton Park. However I will forward your complaint to our centre management team to pick this up with their store manager.
    Written 9 September 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Travelled solo
    Written 8 September 2023
  • Gillian H
    Sunderland, United Kingdom1 contribution
    Omg dogs!!
    Won’t go back to Dalton park , omg Dogs!!! Witnessed two owners keeping loud barking dogs apart but the worst thing is dogs peeing up planters and owners just walking on ! Not the place for me .
    We understand that there have been concerns about allowing dogs on Dalton Park, and we want to assure you that we take these concerns seriously. However, after careful consideration, we have decided that it is the right thing to do to allow dogs on the premises. Dalton Park has decided to allow dogs on the mall after receiving feedback from both our customers and tenants. We recognize the importance of pets in the lives of our visitors and understand that they are often considered to be an important part of the family. We have listened to the concerns of our customers and tenants and have made the decision to allow dogs on the mall to enhance the shopping experience for all. We hope that this decision will make our mall more welcoming and enjoyable for everyone. We want to emphasize that we are committed to listening to all feedback from our customers and will continue to monitor the situation closely. Our goal is to create a welcoming environment for everyone, including those who wish to bring their furry friends with them. If there is anything else we can help with please free to contact us on customerservices@dalton-park.co.uk.
    Written 17 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited October 2023
    Travelled with family
    Written 17 October 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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4.0
355 reviews
Excellent
131
Very good
119
Average
61
Poor
19
Terrible
25

Sharon s
1 contribution
Nov 2023 • Solo
Calvin Klein , Dalton Park.
Don't ask staff for help finding anything , I asked one of the ladies for help finding a pair of jeans , she said she'd be right back then walked past me twice just ignoring me
Written 20 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you would like to discuss this matter in more details, please feel free to email us at customerservices@dalton-park.co.uk.
Written 21 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Terry M
1 contribution
Nov 2023 • Family
The traffic management is diabolocal. We sat on the car for over an hour waiting to get out of our parking space as they had no control.

The prices in the shoos weren't discounted that much. Go somewhere more interesting
Written 11 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you would like to discuss this matter in more details though, please feel free to email us at customerservices@dalton-park.co.uk.
Written 12 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kevin F
Sunderland, UK1 contribution
Sep 2023 • Family
Went here with my wife, what an amazing experience, clothes shopping at another level. All staff just really nice and so helpful, best service I`ve ever encountered.
Varied choice at very competitive prices, you just cannot go wrong at this outlet...
Written 17 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, thank you so much for your detailed feedback and kind words. We believe that Customer Service should always be a top priority so it's great to hear that you found our staff to be welcoming, and you had such a positive shopping experience whilst here. We hope that you managed to pick up some bargains while you were here and can't wait to welcome you back again in the future. Please keep your eyes on our social media pages for all updates about events and what's going on at Dalton Park in the future! Have a lovely day!
Written 18 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gillian H
Sunderland, UK1 contribution
Oct 2023 • Family
Won’t go back to Dalton park , omg Dogs!!!
Witnessed two owners keeping loud barking dogs apart but the worst thing is dogs peeing up planters and owners just walking on !
Not the place for me .
Written 17 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We understand that there have been concerns about allowing dogs on Dalton Park, and we want to assure you that we take these concerns seriously. However, after careful consideration, we have decided that it is the right thing to do to allow dogs on the premises. Dalton Park has decided to allow dogs on the mall after receiving feedback from both our customers and tenants. We recognize the importance of pets in the lives of our visitors and understand that they are often considered to be an important part of the family. We have listened to the concerns of our customers and tenants and have made the decision to allow dogs on the mall to enhance the shopping experience for all. We hope that this decision will make our mall more welcoming and enjoyable for everyone. We want to emphasize that we are committed to listening to all feedback from our customers and will continue to monitor the situation closely. Our goal is to create a welcoming environment for everyone, including those who wish to bring their furry friends with them. If there is anything else we can help with please free to contact us on customerservices@dalton-park.co.uk.
Written 18 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Princess R
Long Newton, UK5 contributions
Oct 2023 • Family
Would definitely recommend going if you have wheelchair as the help what was offered from each kind staff was lovely.
From helping with the door a trolley or packing up it was lovely and a very positive experience.
Written 13 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, thank you for such lovely feedback, we're so happy to hear that you had such a positive experience while shopping at Dalton Park. Please keep in mind that you can also hire wheelchairs and mobility scooters from our customer services centre, so if you are ever unable to bring your chair with you, the option is there to hire one from us too. Once again, thank you for your review, we can't wait to welcome you back again in the future! Take care, Abbey- customer Services
Written 13 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

GWS
Durham, UK45 contributions
Oct 2023 • Couples
The Lindt chocolate shop is selling boxes of Lindt for £6 each or 2 for £10….
Special outlet price
But
In Morrisons the same boxes cost £4.75 each ??!!??!!

Why ?
Written 12 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to leave us a review. We are very sorry to hear that you had a negative experience with our Lindt store and hope it didn't cause too much disruption to your trip. Feedback like yours is very valuable to us here at Dalton Park and we will ensure that it is passed on to the relevant teams and the store themselves. If you would like to discuss this matter in more details though, please feel free to email us at customerservices@dalton-park.co.uk. We do hope that you will consider visiting again in the future, and thank you again for your review. Take care, Abbey- customer services.
Written 13 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Corman strike
King's Lynn, null, United Kingdom100 contributions
Sep 2023 • Couples
I visited this location whilst on holiday in the area . It’s free parking and has lots of outlet shops on site .

I felt safe and secure even when in the cinema and walking out at night time . Very clean and tidy shopping mall
Written 10 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, thank you for taking the time to leave us a lovely review. We're thrilled to hear you picked Dalton Park as a place to visit whilst on holiday. We hope you picked up a few bargain whilst here and hope you'll visit us again the next time your in the area.
Written 10 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

jasmine
7 contributions
Sep 2023 • Solo
I visit Morrison’s in Dalton Park most days as it’s my local supermarket. The state of the store is a disgrace. Always boxes, wrapping, pallets, wheels, ladders, and on one occasion a Stanley knife, lying about in the aisles on a daily basis. This store is an accident waiting to happen! But despite complaining twice directly, nothing has been done.
Written 8 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Good morning, I'm sorry to read you've had a bad experience whilst visiting the store. Morrison's is not directly managed by Dalton Park. However I will forward your complaint to our centre management team to pick this up with their store manager.
Written 9 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

isaackiki
Halifax, UK440 contributions
Aug 2023
WE came up here for a few days and saw this, GREAT, undercover almost,shopping mall, some good shops and eateries especially Codrophenia. Nicely arranged also a Range and Morrisons on same plot so it was a very convenient shopping trip.
Written 7 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for taking the time to leave us such a lovely review. We're thrilled to hear that you enjoyed your time at Dalton Park and will pass your feedback over to Codrophenia too. We do hope you'll visit again and can't wait to welcome you back when you do. Have a lovely day!
Written 8 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

ruby c
Newton Aycliffe, UK2 contributions
Aug 2023 • Family
Great shopping centre with many stores. There was something for everyone in the family to do today. Theres also great food places we went to McDonald’s and Millie’s cookies. Will definitely be back here.
Written 30 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so pleased to hear that you enjoyed your recent visit. Thank you so much for taking the time to write us a review and rate us 5/5. We hope that you will visit us again soon!
Written 30 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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DALTON PARK OUTLET SHOPPING DESTINATION: All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about Dalton Park Outlet Shopping Destination

Dalton Park Outlet Shopping Destination is open:
  • Sun - Sun 10:30 - 16:30
  • Mon - Fri 10:00 - 18:00
  • Sat - Sat 09:30 - 18:00


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