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Address: London Road, Brentford TW8 8JF, England
Phone Number:
+44 20 8847 0946
Website
Today
10:00 - 18:00
Open now
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Hours:
Sun - Sat 10:00 - 18:00
Description:

Offering extensive indoor adventure play, Snakes and Ladders in Syon Park,...

Offering extensive indoor adventure play, Snakes and Ladders in Syon Park, Brentford is jam packed with fun and better than ever after a massive £2 million refurbishment!

Whatever your child's age there is always something to enjoy.

Older children will enjoy exploring the huge 3 tier playframe with slides, climbs, a mini sports pitch and ball transporters.

There's a brand new imagination play area complete with a hospital, post office, shop, home corner, construction zone and even a London bus! Plus ready steady go - the electric bikes are back!

Under 3s have their own special area packed with soft play, swings, ride ons, bouncy castle and more. During term time there are special pre-school activities included in entry.

The revamped cafe offers a selection of hot and cold food, drinks and snacks and the themed party rooms are the icing on the (birthday!) cake - choose from space, circus, submarine, VIP and disco rooms - all with their own outdoor patio areas.

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TripAdvisor Reviewer Highlights

Read all 103 reviews
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  • 21
    Excellent
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    Very good
  • 20
    Average
  • 29
    Poor
  • 12
    Terrible
Great and Terrible

Easter break for the kids so we tried Snakes and Ladders. Many plus points: Big soft play contraption, kids all loved it - total chaos and I have no idea how the dozens of kids... read more

Reviewed 7 April 2017
SteveSV
,
London, United Kingdom

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103 Reviews from our TripAdvisor Community

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Showing 103: English reviews
belize city
Level Contributor
8 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 1 week ago NEW

Really great soft play - not many can compare - has such a lot going on with it - added bonus of the pretend play bus, shop, dr and play park for younger children and amazing outdoor space too. Good food

Helpful?
Thank zedca
Level Contributor
10 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

I come here once or twice a week with my little one!! He absolutely loves it, and can't go wrong for the price!! There is plenty to keep him entertained!! Good place to meet up with other mum friends too

Helpful?
Thank Alysia K
Snakes-Ladders, Guest Relations Manager at Snakes and Ladders, responded to this review

Hi Alysia K., We are so pleased to hear your feedback about your visits to us with your little one. We hope you can come back and visit us again soon! Don't forget to join up for our loyalty scheme on our website to receive your 6th child visit free and to keep up to date with the latest news... More 

London, United Kingdom
Level Contributor
15 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed 7 April 2017

Easter break for the kids so we tried Snakes and Ladders. Many plus points: Big soft play contraption, kids all loved it - total chaos and I have no idea how the dozens of kids don't kill each other in there, but apart from some small bruises ours were reasonably unscathed. Sunny day, so the outside play area a huge... More 

Helpful?
Thank SteveSV
Snakes-Ladders, Guest Relations Manager at Snakes and Ladders, responded to this review

Dear SteveSV., Whilst we are pleased to hear that your kids loved their visit to us and that you enjoyed our new outdoor play area, we are disappointed to hear that you thought the centre felt chaotic on the day of your visit. The majority of children who visit us at Snakes and Ladders are very well-behaved, but they can... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 1 April 2017 via mobile

The place is great for kids to play and exhaust themselves. But the food was a real let down. The sorry bolognese i ordered for my son (see picture) had been heated in the microwave to boiling point and after burning his mouth, took a good five minutes to cool down!

Helpful?
1 Thank Daisydoobedoo
Snakes-Ladders, Guest Relations Manager at Snakes and Ladders, responded to this review

Dear BrebnerSandersclan., Whilst we are pleased to hear that your children enjoyed the play centre, we are sorry to hear that the food you received did not meet our usually high standards. We would always encourage our customers to let a member of staff know, should they be unhappy with any of the food they have ordered from our cafe,... More 

A TripAdvisor Member
Reviewed 25 March 2017 via mobile

You are allocated a room for 30 minutes in a room after kids have played...this is not sufficient with young children... the experience made even more uncomfortable as a member of staff stays in the room the entire time bringing no value or joy, instead breathing down your neck hurrying you along, making demands on how and when you deal... More 

Helpful?
Thank A TripAdvisor Member
Snakes-Ladders, Guest Relations Manager at Snakes and Ladders, responded to this review

Thank you for taking the time to leave your review. We are disappointed to hear that you did not enjoy your Birthday Party experience with us and we are surprised by your feedback regarding our staff member, as we are usually contacted with compliments about the professionalism, friendliness and organisation of our party hosts. We are sorry to hear that... More 

Herts
Level Contributor
856 reviews
508 attraction reviews
common_n_attraction_reviews_1bd8 335 helpful votes
Reviewed 16 March 2017

This is a large space filled with all kinds of soft apparatus and settings for children to enjoy. There are different areas so that older children can play away from small toddlers. There is also an outdoor playground and a cafe selling drinks and snacks. It is quite expensive, especially at peak times. You pay for children and adults, although... More 

Helpful?
Thank mouseHerts
Snakes-Ladders, Guest Relations Manager at Snakes and Ladders, responded to this review

Dear mouseHerts, Thank you for taking the time to leave your feedback. We are delighted to hear that you enjoyed your recent visit to our play-centre and that you found that there was plenty to entertain children of different ages. We are sorry that you felt admission was expensive, as we do feel that we are competitively priced in comparison... More 

Bristol, United Kingdom
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 15 March 2017

My granddaughter's 8th Birthday party was much enjoyed by around a dozen children. We were met by a lovely young lady who had a marked bag ready for the children's coats and shoes. They were able to enjoy an hour and a half both inside and outside on the play equipment. They then had an excellent lunch of their favourite... More 

Helpful?
Thank meckie1403
Snakes-Ladders, Guest Relations Manager at Snakes and Ladders, responded to this review

Dear meckie1403, Thank you for taking the time to leave your review. We are so pleased to hear that you had such a fantastic time and that your granddaughter's birthday party went so well. We would also like to thank your for your recommendation. We hope to see you again soon! Thank you, Snakes and Ladders More 

London, United Kingdom
Level Contributor
33 reviews
17 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
Reviewed 18 February 2017 via mobile

got here early and apart from 4 people at frint desk and only one serving 20 min wait to get in we had a great time liads to do inside and out and with how many kids in here at one time was well supervised good value for money

Helpful?
Thank Mark G
Snakes-Ladders, Guest Relations Manager at Snakes and Ladders, responded to this review

Hi Mark, We are unsure of the day of your visit, but it is possible that we may have reached capacity. If this was the case, it is our policy to only allow customers to enter as others leave to ensure the safety of everyone in the play centre. Without further information we cannot confirm whether this was the case,... More 

London, United Kingdom
Level Contributor
24 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
Reviewed 1 February 2017 via mobile

This place is for kids of all ages and both inside and outside areas are well thought out and designed. Get there early at a weekend if you want to sit down and have a coffee in relative peace and quiet because by 11.30 it's pretty chaotic. Outside facilities are good and the quality of the play equipment is of... More 

Helpful?
1 Thank TeamDnR
Snakes-Ladders, Guest Relations Manager at Snakes and Ladders, responded to this review

Thank you for taking the time to leave your review. We are pleased to hear that you enjoyed your visit to us overall and that your kids had fun! We hope that our customers can understand that aside from covering the costs of maintaining our facilities and overhead costs of running our Playcentre, the adult charge does also allow us... More 

Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 21 January 2017 via mobile

Positive: Managed to get a table. Negative: At 13:30 today I stood in the FREEZING COLD with my 16 month old (in his buggy) for 20 mins waiting to get into the building. I was meeting my friend and her daughter, had she not already been inside the building I would not bothered to wait. When I got to the... More 

Helpful?
1 Thank Sarah A
Snakes-Ladders, Guest Relations Manager at Snakes and Ladders, responded to this review

Dear Sarah A., Thank you for taking the time to leave your review. We hope that you will find that in addition to the reply here, we have also responded to your direct email regarding waiting times on the day of your visit. As we have mentioned in our reply to your email, we are unhappy to hear that you... More 

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