Omega Divers Chania Diving Center

Omega Divers Chania Diving Center

Omega Divers Chania Diving Center
5
Scuba & SnorkellingBoat ToursWater Sports
9:00 AM - 8:00 PM
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 8:00 PM
Sunday
9:00 AM - 8:00 PM
About
Omega Diving Center Chania, is a PADI 5 Star Diving Resort which offers recreational scuba diving and courses for novice and experienced divers maintaining the highest possible standards of diver safety and education.
Almyrida, Chania Prefecture, Greece
Meets animal welfare guidelines

Suggest edits to improve what we show.
Improve this listing
Tours and Tickets by Omega Divers Chania Diving Center
Revenue impacts the experiences featured on this page, learn more.
Travellers talk about

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
5.0
5.0 of 5 bubbles471 reviews
Excellent
417
Very good
25
Average
12
Poor
7
Terrible
11

Tom J
9 contributions
5.0 of 5 bubbles
Aug 2023 • Family
We booked the 2 dive package to the Elephant Cave which ended up being the highlight of our holiday in Crete. All the staff at Omega Divers were so friendly and professional which made the experience amazing! After a short boat trip to the dive site we had a detailed briefing for a dive around the coast. The visibility and interesting underwater topography made this a hugely enjoyable and relaxing dive. After a brief snack on the boat we were briefed again and entered the water for the main attraction. The elephant cave is accessed through a short wide tunnel at a depth of around 8m which in itself was fascinating but nothing compared to the breathtaking sight of the cavern filled with stalagmites and stalactites forming columns and walls that surround you. On exiting the cave we were guided by the bright blue light of the ocean which is a memory we will never forget !We can't recommend this dive enough to anyone visiting Crete. Thank you so much Omega Divers !
Written 12 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear guest, We would like to thank you from the bottom of our hearts for your kind words about our company and our instructors. We are very happy that you had such a good experience with our Elephant Cave dive program. We really appreciate your nice feedback and do hope to welcome you again to our programs in the future!
Written 24 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Axel M
2 contributions
5.0 of 5 bubbles
Jul 2021 • Friends
Bought a package of 6 dives within 3 days.

All dives were made from a boat at really good spots. Especially the elephant cave dive is just a great and unique experience for certified divers.

Service is great, too: good equipment, friendly, helpful and competent personnel, good and thorough briefings (english and French during my trip) and really good lunch packages and fresh water included during the break between dives.

Also, the pricing for the whole package was more than reasonable.

Highly recommended.
Written 1 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Elise J
4 contributions
5.0 of 5 bubbles
Aug 2020 • Solo
I completed my open water dive course here which was a great experience! They organised all the online training before hand through PADI and then had 3 days diving in beautiful locations in Greece. The whole team was super nice and friendly in particular my dive instructor Andrea.

I would recommend to anyone looking to do an dive course and I will definitely be back for some fun dives.
Written 5 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrea and the Omega Diving team thanks you for your kind words! We are looking forward to our next fun dives together!!!
Written 17 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

An Di
Agia Paraskevi, Greece3 contributions
3.0 of 5 bubbles
Jul 2021
I have booked the elephant cave program on your website a month before the date of the elephant cave program, and I have also gave you the address for the pick up on that day. On the day of the program, I was waiting for your car to come and pick up at 8:15 and I'm watching for the car at our balcony, I was expecting the driver will call me for the pick up but they didn't, at 8:30 I was callling the dive center for so many times until 8:40, someone in the call told me that the driver has already left, he told me to drive to the dive center by myself, so I drived to the office at Chania, and saw the office is closed, I called him again and he said it's the dive center at Almyrida and telling me it's too late to come.
after some days, I managed to rearranged the dive at 1st of August, the dive is really amazing, the elephant cave is astonishing, the instructor that is called "Laurence" is really kind and funny, I enjoyed the dive a lot. But the dive shop is a bit messy because that there's so many people, I did not assemble the equipment but they did it for me, the car left just in a second that I told the driver I'm gonna change my swimming pant real quick.
The driver had told me he's gonna send me back to the meeting point between 6 to 6:30, but for some reason we delayed, my mum was really worried and also afraid that we can't catch the ferry, when we come back to the dive center, you told me there's no car available now and asking me to tell my mum come to pick up, it's really far away from where my mum is at, and also it's far away from the port too, so my mum got mad because of that.
Overall it's a really nice dive center, but I think you should really give the customers a phone number of the driver so this case won't happen again, especially to Chinese, cause we accustomed that the driver should call the customers.
Written 8 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Andy First of all, we would like to thank you for choosing our diving center for yourdive and for finding the time to review us on Tripadvisor. We would like toinform you that we have taken serious consideration of your comments and wefind it essential to clarify a few things that you mention.In the first place, we need to point out that our company is a diving center and not a private transfer or taxi company. In order to facilitate our customers' transportation, we do provide them pick-up service from/to our center, but not private transfers. There is a sequence of pick-up appointments in our daily transfer schedule and we are doing our best to make this procedure easier and faster, by confirming to the guests the exact pick-up point and location. You have obviously misunderstood that service with the private taxi service, but this is something we are not able to foresee. Actually, it is the first time during our operation that a guest is waiting for the minibus transfer in his hotel room. Our driver had been waiting for you for 15 minutes and had to leave, as there were further pick-up appointments. A while later, in our telephone conversation, we advised you to come to our diving center on your own, in order not to miss your dive and gave you the exact address. You went to the company office in the Old Town of Chania. We still do not understand how we are responsible for that poor comprehension from your side. We need to emphasize that although we have kept a place for you on our boat trip that you never used on that day, we have not charged you any fees for that last-minute cancellation. Instead, we have found a place for you and rescheduled your booking, although we had been at the peak season with all our programs fully booked in advance.During your diving program, we have received numerous telephone calls from your mother, worrying about you. Therefore, we have indeed recommended her, to pick you up herself, at the end of the program, if she felt more comfortable with that. We understand your inability to manage situations properly, due to your very young age, but at the same time, it is quite important for you to understand, that your lack of experience does not mean poor customer service of the other part. 
Written 2 September 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jens Magnus Ber... J
2 contributions
1.0 of 5 bubbles
Oct 2023 • Family
Really bad experience. We had signed on for the cave dive. From the moment we arrived at the shop, we were being rushed around. "Hurry, hurry. Quickly, quickly. You will have instructions on the boat." We felt like caddle being driven around. We were never asked about our level of experience (15 dives after the padi ow certificate) or asked to show our padi certificate. Going out on the boat in rough see, the crew made no effort in ensuring that everyone was comfortable. Arriving at the dive site on a heavily rocking boat, we were scarcely informed about the dive and then stuffed into the equipment and rushed into the see. No time to check the equipment and becoming familiar with it. No time for body check. In the surface in +1 meter waves, my daughter and I could not find our pressure gauges. The instructor on the boat shouted that we should not worry about it and start the dive. But we did! It was an extremely stressful scenario with insufficient prior instructions. My daughter panicked in the surface, why she and I aborted the dive. We demanded a refund but only got 100 € back (out of 260 € paid). I sincerely hope that omega divers will do a lot better in the future. Remember: we are paying customers, not cash cows!
Written 20 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Jens, When booking for your dive in our office, our colleague checked your certification level, she then informed our diving center and we proceeded with your booking. Our efficient staff prepares all required equipment for safety and provides the best service possible. Once the equipment is all set up all divers are more than welcome to check their equipment and familiarise themselves with it changing any necessary things that they are unhappy with. The weather on this day was perfectly safe for this boat trip and the other customers enjoyed this tour. We'd also want to point out that you should have told us that you're not ready for boat diving and might have opted to dive from shore instead. Please keep in mind that we offered you a partial refund as a gesture of goodwill and is not our fault if you are not familiar with joining groups with active certified divers. To recap, we provided you with a seat on the boat, full equipment, a personal guide, and transportation to and from your hotel, thus your evaluation is unjustified and not right.
Written 2 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

EmaL
1 contribution
1.0 of 5 bubbles
Jul 2021
I requested a refund in line with Omega's policy, after having explained that the rescheduling THEY requested would not work for me as I was flying home that day. If i were to dive and then fly I could be put at risk of decompression sickness.

They did not understand their own refund policy. After I explained it to them and that I was entitled to a full refund, they stopped replying and ignored me. This was a diving trip for £100. I still have not heard a response after three days.

I am a certified divemaster with over 100 dives and this is the worst dive centre I have ever been in contact with.
Written 16 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest Thank you very much for having chosen Omega Divers and for the time you have spent on your review here. We understand your negative comments and frustration due to the cancellation policy that applied to your reservation, but we have to remind you that the booking amendments have been made by your side, which you totally ignore and avoid mentioning here. And although we had been in peak season, we managed to accommodate your request. For your last dive, we have only recommended you, if allowed by your plans, to make it another day, with better weather. You have accepted our recommendation and then decided to cancel your reservation. As already explained to you, cancellation policies apply on the initial booking date, even in other business areas. Otherwise, a guest can amend the reservation, in order to escape the cancellation release date. This is something that you are obviously still not able to comprehend. We have explained to you thoroughly the company's cancellation policy and all the above details, in a very long online communication. So we definitely do not accept your false description here. You should be well aware of the no-fly interval and make your diving plans accordingly. On the contrary, you have recalled that very important rule, at the last minute and then requested last-minute cancellation. Apart from that, as a Dive Master, you are also expected to respect the rules and the policies of each diving center you visit. Your above review and the comments we have received from you on our communication, unfortunately, are quite disappointing in relation to your Dive Master level and status. 
Written 31 August 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

frenchiwilson
London, UK309 contributions
3.0 of 5 bubbles
Sept 2020 • Solo
I completed four dives with Omega. All took place from a boat. Two were incredibly boring and short. The wreck dive and Elephant cave were extremely fun and interesting. On the first day I was in a group of 3 divers and 2 instructors and unfortunately a diver struggled with his mask so we had to wait around underwater for him before they decided to send him back with one of the instructors. This meant our dive was quite staggered and boring. On the second day I was in a group of 7 divers and 2 instructors and again you could tell some divers were more advanced than others. I think it would have been better if they looked at the experience and qualifications of each diver and put them into groups based on that. I appreciate sometimes an experienced diver can have an issue that hasn’t occurred before and this holds a group up, but it was clear these issues were frequent not one off. Furthermore, the centre put together your equipment for you and we had to kit up in the water meaning you didn’t have a chance to check your own. Whilst they were probably doing this to save time and be helpful, I think it’s extremely important to do your own so you have faith in what you are using. It was nice that they took photos in the caves of everyone so you didn’t have to have a camera with you.
Written 19 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Frenchie, We would like to thank you for participating in our diving programs and for your kind feedback. We are so delighted you enjoyed the Elephant cave and Wreck dive as they are regarded as the highlight diving destinations in the Chania region. The first dive in both programs typically lasts approximately 45-50 minutes. It is true that mixing divers of all levels in one program can potentially be frustrating for some of the more experienced ones sometimes and we would like to apologize for the inconvenience. We always try to form our groups based on the level of expertise of our divers, so as setbacks like the ones you refer to do not occur and all the participants are happy and satisfied when diving with us. That is why our primary questions to the participants are their certification level, number of dives, and when their last dive took place. Unfortunately on some occasions, we do not have a sufficient number of divers of each level to form an individual group. Also, we help our guests to collect the right sizes of equipment, in case they need to rent one, and then we assembly the scuba unit for them so as to provide better services. Furthermore, there is always plenty of time, so we encourage our guests to double-check their equipment themselves. In that way, both our staff and our guests are familiarised with their gear.  We would like to thank you again for your kind feedback and hope to have you again on board on your next visit to Chania.
Written 28 September 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mohamed Sadek
3 contributions
2.0 of 5 bubbles
Aug 2019
the center is very good but their is a dive teacher over there called: Christos-Ioannis Montes, he is very impolite, offered a very short course, the weather was bad and still sent us into the water so that he would definitely finish the course, screams all the time. His style is unprofessional.
if you beginner and would like to learn, don't go there !!!!!
Written 29 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Mohamed, First of all, we would like to thank you for sharing your experience, like we did almost 2 years ago when you brought this matter to our attention. It is one of our primary priorities to receive any feedback we can get from our guests - negative or positive- and optimize our services, activities, standards and procedures accordingly. Like we did in that case, and that certain instructor was immediately paused after that incident. His way of behaving, training and educating was not in accordance with the standards of quality that we have set as one of the most esteemed diving centers in Crete. And we acted immediately and without hesitation trusting your feedback. And we offered to repeat the course whenever you would come back to Crete with no charge as compensation. Below you will find again quotes from the reply mail we sent you that same day you forwarded your complaint 2 years ago: "Your opinion is truly valued and we take it into serious consideration as to improve our services and quality of activities. The base manager will be informed regarding this incident and will take the necessary measures as to avoid such incidents in the future. Omega Divers diving center is a highly esteemed center and we take pride in respecting our guests and making them feel welcome and safe at all times. Regarding your course, it is quite disappointing to know that your course felt incomplete. In order to compensate for this, we offer you one more freediver course without any charge, whenever you come back to Chania." To which you replied that you truly appreciated the care and words, and expressed the wish to return in the future. Thus Mohamed, it is to say the least unfair to receive this review, that actually stigmatizes our center for an incident that took place 2 years ago and is totally about an instructor that is longer with us, with whom we terminated our cooperation right after the incident. We believe that your rating does not make justice to our services, nor to our later response to you and we would kindly like to ask you to revise your review once more. We thank you in advance and of course, we remain at your disposal if you would like to discuss any further.
Written 30 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Pfoxy65
Fort Collins, CO69 contributions
5.0 of 5 bubbles
Jun 2019
My 22 year old daughter and I went snorkeling for the first time with Omega Divers. There were 3 of us that were new and two experienced people. All of us enjoyed the cruising and snorkeling locations. The guide was wonderful to all of us newbies and an added bonus was the pictures they took of all of us and what we saw underwater. They made those photos available to us online the day after our trip! We will definitely be using them again on our next trip.
Written 3 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for trusting Omega Divers for your first time Snorkeling! We are really glad that you had such a nice time out in the water with our team and we hope that we will have you again on board! Have an extraordinary new year!
Written 5 January 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

arno
London, UK1 contribution
1.0 of 5 bubbles
Aug 2021 • Family
Beware: very unethical behaviour from this firm. We called them to book a dive for our son. Based on the information we discussed they said that the dive would be suitable. We booked. A day later they informed us that the dive was not suitable after all and refused to give us our money back. We are now in a dispute with payment provider and will escalate as a claim. They aren’t returning our calls or emails to resolve the issue. Stay away! Such a shame
Written 20 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, again Mr. Arnaud. Firstly we need to clarify that your statement that the dive would be suitable is definitely false and misleading. We understand your frustration due to the cancellation fees you have been charged, but that does not justify at all your false and hostile review. You have called us requesting to book on a specific diving program, which would normally mean that you are already aware of the program description and the diving skills required. Especially when this program is for your son. It is also definitely required from your side, to have sufficient information on your son's certification level and the acquired skills. Even when you contact a professional provider, we advise you have accurate knowledge of the purchased product, to ensure your son's safety. After you made the online booking, you have forwarded to us the diving certification, on which we saw that your son is a very recent certified diver, with only 2 dives and no experience at all. As a Junior Open Water Diver, he should have already 4 dives. That was very important information, which we received after your reservation. The easy, but not professionally responsible decision from our side, at this point, would be, to accept the booking and have your son on the requested diving program, with no further communication.However, as we strictly follow the PADI diving standards, and for safety reasons, we have informed you that it would not be advisable for your son to participate in that program. After your question, we recommended and booked for him another dive. The cancellation fees have been applied because you have decided to cancel fully your booking, in less than 3 days from the departure date. It is quite important to mention that the reserved diving program is fully described on our website, with details on the level requirements. Throughout our communication with Mr. Arnaud, we never hid any details of the program. We do expect every guest, who visits our website, to read all the information provided, along with the cancellation policy and the required skills. As in every business area, we cannot carry any kind of responsibility, when a guest proceeds, ignoring all details, terms, and conditions. So, we strongly recommend you to read all terms and conditions, when you proceed to reservations, as it is usually required and expected by customers. It is definitely not fair to ignore fully the cancellation policies or product descriptions and then claim fees by the companies or blame them for wrong information. It is clear enough, that there has been no attempt of deception from our side. Instead, we tried to protect our customer, although you insisted from the beginning of our communication to reserve a program not suitable for your case,  Your attitude will definitely not change our professional standards and policies, while we fully disapprove of your act of posting false reviews on social media and booking platforms.
Written 27 August 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Showing results 1-10 of 385

OMEGA DIVERS CHANIA DIVING CENTER (Almyrida) - All You Need to Know BEFORE You Go

All things to do in Almyrida
RestaurantsFlightsHoliday RentalsTravel StoriesCruisesCar Hire