Hello, again Mr. Arnaud. Firstly we need to clarify that your statement that the dive would be suitable is definitely false and misleading.
We understand your frustration due to the cancellation fees you have been charged, but that does not justify at all your false and hostile review.
You have called us requesting to book on a specific diving program, which would normally mean that you are already aware of the program description and the diving skills required. Especially when this program is for your son.
It is also definitely required from your side, to have sufficient information on your son's certification level and the acquired skills. Even when you contact a professional provider, we advise you have accurate knowledge of the purchased product, to ensure your son's safety. After you made the online booking, you have forwarded to us the diving certification, on which we saw that your son is a very recent certified diver, with only 2 dives and no experience at all. As a Junior Open Water Diver, he should have already 4 dives. That was very important information, which we received after your reservation.
The easy, but not professionally responsible decision from our side, at this point, would be, to accept the booking and have your son on the requested diving program, with no further communication.However, as we strictly follow the PADI diving standards, and for safety reasons, we have informed you that it would not be advisable for your son to participate in that program. After your question, we recommended and booked for him another dive.
The cancellation fees have been applied because you have decided to cancel fully your booking, in less than 3 days from the departure date.
It is quite important to mention that the reserved diving program is fully described on our website, with details on the level requirements. Throughout our communication with Mr. Arnaud, we never hid any details of the program. We do expect every guest, who visits our website, to read all the information provided, along with the cancellation policy and the required skills. As in every business area, we cannot carry any kind of responsibility, when a guest proceeds, ignoring all details, terms, and conditions. So, we strongly recommend you to read all terms and conditions, when you proceed to reservations, as it is usually required and expected by customers. It is definitely not fair to ignore fully the cancellation policies or product descriptions and then claim fees by the companies or blame them for wrong information.
It is clear enough, that there has been no attempt of deception from our side. Instead, we tried to protect our customer, although you insisted from the beginning of our communication to reserve a program not suitable for your case,
Your attitude will definitely not change our professional standards and policies, while we fully disapprove of your act of posting false reviews on social media and booking platforms.