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Address: 201 Waterfront St, Gaylord National Harbor, National Harbor, MD 20745-1135
Phone Number: +1 301-965-4400

TripAdvisor Reviewer Highlights

Read all 21 reviews
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  • 4
    Excellent
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    Very good
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    Average
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    Poor
  • 2
    Terrible
Customer service is a weak point.

My friends and I went to Relache for a spa day to celebrate a birthday. I called weeks in advance to make all of our appointments and made sure the pedicure for all 3 of us were... read more

3 of 5 bubblesReviewed 18 April 2015
CAHoll
via mobile
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21 Reviews from our TripAdvisor Community

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Showing 21: English reviews
Washington DC, District of Columbia
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 20 October 2016 via mobile

I decided to purchase a spa pass to use their jacuzzi and steam sauna which was $40. Unfortunately, their facility was not up to par. They had a broken chair covered up right in front of the jacuzzi, a water cooler that was broken and the water pitcher empty and spout dirty. You had to walk over to the lounge... More 

Helpful?
Thank launicaWorldWide
Norfolk, Virginia
Level Contributor
750 reviews
168 attraction reviews
common_n_attraction_reviews_1bd8 133 helpful votes
4 of 5 bubbles Reviewed 22 July 2016 via mobile

The products are wonderful and smell as good as you would expect. A beautiful Spa within The Gaylord National.

Helpful?
Thank boxshop
Hampden, Maine
Level Contributor
261 reviews
101 attraction reviews
common_n_attraction_reviews_1bd8 62 helpful votes
2 of 5 bubbles Reviewed 3 May 2016 via mobile

After having a 5 star pampering at the Orlando Gaylord. My wife's expectations were high. Unfortunately the scheduling was done wrong, the desk staff did not understand the treatments or proper order of treatments, and then someone had to leave - thus 3 women didn't get there appointed treatments. They were very apologetic , which helped my wife feel better.... More 

Helpful?
Thank John H
Palo Alto, California
Level Contributor
131 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 81 helpful votes
2 of 5 bubbles Reviewed 15 October 2015

I have been to a lot of spas all over the world. I have had many massages. This place ranks in the bottom 3 experiences I have ever had. 1. Super pricey and not worth it. 2. A woman who was dressed street clothes with her luggage was talking on the phone and texting (with sound on) in the "quiet... More 

Helpful?
1 Thank sparty76
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 18 April 2015 via mobile

My friends and I went to Relache for a spa day to celebrate a birthday. I called weeks in advance to make all of our appointments and made sure the pedicure for all 3 of us were scheduled at the same time at the end. However, when it came time for the pedicures, only 2 of us were taken. When... More 

Helpful?
3 Thank CAHoll
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 2 January 2015 via mobile

I know that my expectations should be low when getting a massage at a hotel spa, but this one is at the Gaylord and was quite pricey, so I did hope for more than a below-average...I could have gotten the same quality at a chain service like Massage Envy. The masseuse essentially just rubbed lotion on me for 50 minutes...no... More 

Helpful?
3 Thank Jenn J
New York
Level Contributor
66 reviews
21 attraction reviews
common_n_attraction_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 16 October 2014 via mobile

I have visited several world class spas at resorts around the country and this is near the top of my list! Services (massage and pedi) were great! Facility is very nice. View from coed relaxation room is lovely and sauna/steam/whirlpool/locker room are well-kept. Staff was extremely friendly.

Helpful?
Thank Lauren S
Bismarck ND
Level Contributor
109 reviews
35 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed 1 September 2014

I was at the hotel on business and I sent my wife to this spa for something to do while I was in meetings. This is her experience on how my money was not well spent. They only allow you to choose one color an don't do designs for your nails even though they charge double the price of other... More 

Helpful?
3 Thank Trevor H
Annapolis, Maryland
Level Contributor
88 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 23 November 2012

Visited the Gaylord National and Relache Spa for the first time recently. Spa facilities are top notch. The wet space was wonderful. Too many spas skimp in this area but the large steam room, large sauna, whirlpool and sitting area made for a nice relaxing experience to melt away the stress. There are two relaxation rooms....the relaxation waiting area which... More 

Helpful?
1 Thank KatD59
Chicago
Level Contributor
24 reviews
common_n_attraction_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 22 October 2012

Five days on an intense business trip meant doing a little care for the soul -- I had a massage and a manicure. The spa area for the massage was top-notch: gorgeous waiting room with a beautiful view and a nice selection of teas and snacks. The massage was good -- not the best I've had but still very good.... More 

Helpful?
7 Thank prpro70

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