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RiverShack ActiviTEES CIC

32 Reviews
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RiverShack ActiviTEES CIC

32 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
32Reviews2Q&A
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B1GJ0E wrote a review Jul 2019
Yarm, United Kingdom108 contributions26 helpful votes
So today it’s 30 degrees we have the grandkids so what to do. Rivershack and the good ship Juno. Return trip Yarm to Preston Park. Firstly family ticket two adults a 7 year old and a four year old £21 all in. The good ship Juno. Brightly painted and well maintained. The crew brilliant. Very friendly and could not do enough for us. The trip a nice run on the river on a very hot day. Dress appropriately. Half the boat is covered to protect you from the sun/ rain but on the forward deck your exposed to the elements. You can pay by cash or card, they have a card reader on board and also a selection of cold drinks. All the safety stuff is well signed, warning signals life jacket locations etc. They also have a loyalty card which is cool so after a few trips there is a free one for you. As a point we did a straight there and back but you can stay and come back later. All in all a great afternoon one we will repeat. Well done guys.
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Date of experience: July 2019
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Response from Rachel D, Owner at RiverShack ActiviTEES CIC
Responded 24 Jul 2019
Hi there, Thanks SO much for taking the time to enjoy the river cruise on Tees Heritage Park! Our crew really love showcasing the area and helping folks enjoy 😉 this wonderful asset. Thanks for such a detailed description - we work hard to ensure we deliver a professional, safe and run experience. Hope to see you again - we’ve also started selling ice creams....and have 🚣🏻‍♀️ boats on the rover ar yarm now too!
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craig g wrote a review Sep 2018
redcar47 contributions21 helpful votes
For the last 2 years the young people and volunteers of Cleveland Police Cadets have spent a day hosting children over in the UK from Chernobyl on their holiday here.One of the activities we have engaged in has been a trip on The Tees with Rivershack. All the staff we have worked with have been brilliant, patient, kind, understanding and professional. From the planning to the actual trip everything has been perfect and of course the trip itself is a pleasure.
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Date of experience: August 2018
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Response from Rachel D, Owner at RiverShack ActiviTEES CIC
Responded 24 Sep 2018
Craig, and colleagues, thank you so much for fitting in the boat trip on Juno as part of the holiday - we are so pleased you enjoyed it. We feel really pleased to be able to give the kids such a lovely experience as part of their holiday. Our skipper had the chance to use his Russian with them too! We're also really proud of Cleveland Police for putting on such a wonderful series of events for the children. We look forward to seeing you all next year - when hopefully we can take you on a trip to Tees Barrage and possibly on Air Trail too! Rachel
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HonoraryScot wrote a review Sep 2018
London25 contributions30 helpful votes
I'm not impressed that the crew seem to find it funny to get the children aboard to shout stupid comments at golfers as they go past the course. It's not a great business model to annoy people as the boat goes along the river - we'll not be using the boat!
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Date of experience: August 2018
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Response from Rachel D, Owner at RiverShack ActiviTEES CIC
Responded 11 Sep 2018
Hello, firstly thank you for taking the time to give us your feedback - we really value hearing from all our passengers. Secondly we are all extremely disappointed to hear your comments/ Our crew are all extremely professional and work hard to ensure the experience of all our passengers is the best it can be. After speaking to our skippers and crew I cannot find any incident which could have been interpreted as the one you describe - in fact we often receive many happy waves from golfers as we pass, therefore i'd like to investigate this further at our weekly crew meeting. Please can you provide me with more information to assist our enquiries? Was this an experience you had recently whilst on the golf club, or as a passenger on the boat? Also which date was this and which location - Eaglescliffe Golf course or Ingleby? Please email me directly on rachel.dodd@live.co.uk or call me 07795613299 to share these details. Lastly whilst we do engage with customers to explain the natural heritage and wildlife along the river, we are not able to control exuberant behaviour, though if we are aware of it we will of course advise parents or carers accordingly. Best regards Rachel
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Stephanie B wrote a review Sep 2018
Clevedon, United Kingdom262 contributions76 helpful votes
+1
Took the boat from Yarn to Preston Park. What a fabulous trip lovely boat & friendly helpful crew. Great trip very peaceful & scenic calm river. Very reasonable return price, highly recommend.
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Date of experience: September 2018
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Response from Rachel D, Owner at RiverShack ActiviTEES CIC
Responded 12 Sep 2018
Hello Stephanie, Thank you so much for taking the time to take Juno on a trip and to also review us too! We are a Community Interest Company (not for profit) with a mission to improve access to the River Tees for all ages, abilities and income, therefore such positive feedback really reinforces what a valued service we bring to the area. Thanks also for feedback on our pricing - which is modelled to cover costs and to encourage visitors. The Tees is such a fabulous asset to the area, we thank you for sharing this experience and hope it will encourage more people to take a trip on the river, which will help us provide more trips - and in time more boats too! Rachel
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BellaSar73 wrote a review Aug 2018
63 contributions27 helpful votes
Firstly, I'll start by saying how reasonably priced this trip is for a family (including the dog), what a wonderful ride up the River Tees with such spectacular scenery too. We chose to go from Preston Park to Yarm (behind Sainsbury's car park, handy for grabbing a family pack of ice-cream). The crew are really friendly, welcoming & helpful. They were knowledgeable about the area and local wildlife on the river which we were lucky to catch a few sightings of the heron.
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Date of experience: July 2018
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Response from Rachel D, Owner at RiverShack ActiviTEES CIC
Responded 11 Sep 2018
Hello Bella, Firstly thank you so much for taking the time to use our service and to also review us too! We are a Community Interest Company with a mission to improve access to the River Tees for all ages, abilities and income, therefore such positive feedback really reinforces what a valued service we bring to the area. The river is, as you say, spectacular, we are so pleased you, your family, and the dog too! enjoyed it (we're very dog-friendly - woof!). The Tees is such a fabulous asset to the area, we thank you for sharing this experience and hope it will encourage more people to take a trip on the river, Best regards Rachel
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