We had a fantastic experience today with Laurie at the Brighton store. Having arrived early before the footfall, and chosen some items, my step daughter mentioned it was her first time buying at Lush. Laurie did a pampering demonstration on her, taking so much time to explain ingredients, products and her reasons for recommending them. She armed us both with samples and taught about choosing and wearing perfumes too, as well as creating a skincare routine. She was friendly, positive and warm, with a wonderful energy that was infectious. While there, another customer came and thanked her for the scalp care and help she received too. I have never had such a personalised shopping experience anywhere, nor met such a perfect reflection of the Lush brand! I could see what a connection she had with customers and other staff, and felt we could be friends in other circumstances! She instinctively knew when the shop was beginning to fill and wrapped it up with use very professionally so she could attend to other shoppers. She definitely created a connection to the brand and she has done the company proud! Thank you Laurie, you are an absolute credit to your branch and team!!