Firstly, I’d like to mention that my partner and I had a great time, we played two games of bowling, and I’d ordered him and I drinks to our lane a few minutes into our first game. After about 15/20 minutes we had finished our first game and already into our second. By the way, we weren’t rushing, so we had given them time to make the drinks. My partner needed to go to the loo, so I told him to take my phone with him and ask where our drinks are, he comes back and says that there is only one staff member at the bar/front desk area meaning it’s going to take a while. Personally, I understand if you’re understaffed then I don’t mind waiting a little while, but by the time the man brought our drinks over we’d almost finished our second/last game and we had to even slow our own game down to be able to sit down and enjoy a drink before we have to be kicked off our lane. So in total we waited 30 minutes for 2 cocktails and a pint of beer.
Secondly, there isn’t any time management or management at all in grant place, or any morale to get staff in the mood to serve people quicker. When we had finished bowling and went over to the pool area, I noticed some of the staff just standing there on their phones, and for someone who was “too busy” not so long ago it looks a little suspicious that he’s now just stood laughing on his phone. I don’t have a problem with anyone being on their phone, I do it myself sometimes at work but only when it’s not busy.
Then when we had finished with the arcade games, we wanted to get our little ticket prizes. So we asked the same man if we could redeem our prizes and he just had an attitude on him, just slamming them on the table in front of us, no manners or politeness at all.
and, yes this review seems daunting but even after the disappointing my partner and I still made the best out of it. We didn’t want the whole trip to be ruined.