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What travellers are saying
- coteb39Nashua, NH146 contributionsWe learned to ride the tram very quickly. It's super easy, and very convenient. We rode out to Leith to see the Yacht Britannia as well to our dinner restaurant at the Harvey Nichols store. Both rides were quick and easy. Clean & comfortable, too. Inexpensive.Written 30 May 2024This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
- David MEdinburgh, UK30 contributionsGreat service form city centre out to entombing airport. We took bus to airport for holiday and got bus back when we came back from holiday. Service is very frequent.Written 14 September 2024This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
- redjon55Benidorm, Spain29 contributionsBrilliant service from Kiwi as always
Agent at airport kept me reassured by whatsapp when my case was late off plane
Driver was waiting with a clean cool car and drove safely through heavy trafficWritten 7 December 2024This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. - dastbrownScottsdale, AZ1 contributionWe had the pleasure of exploring Scotland with John from John Mowbray Scottish Travel & Tours, and it was an unforgettable experience! From the moment he picked us up at the airport, John impressed us with his professionalism, organization, and genuine warmth.
Our journey took us to the breathtaking Glen Coe in the Scottish Highlands and the historic town of St. Andrews. John's extensive knowledge of Scotland's history and geography truly enriched our experience. He shared fascinating stories and insights that brought each destination to life.
John's commitment to safety and punctuality was evident throughout the trip, which made us feel completely at ease. As a bonus, he even took some fantastic family photos for us, capturing memories we’ll treasure forever.
He also had excellent suggestions for activities and stops along the way, showcasing his deep understanding of what makes Scotland so special. Beyond his expertise on Scotland, John was a delight to talk to—he had an impressive knowledge of U.S. culture and other cultures worldwide, making our conversations engaging and enjoyable.
If you're planning a trip to Scotland, I cannot recommend John and his services enough. He is not only a skilled and knowledgeable guide, who is committed to safe travel, but also a genuinely lovely person who made our trip truly exceptional. Thank you, John, for an amazing experience!Written 22 November 2024This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. - Fatima a7 contributionsWe booked 2 day trips to lock Lomond and fort William from Edinburgh . Our driver Mr. Scott Kennedy was very punctual and very helpful when it came to itinerary planning.
We had so much fun in our day trips.
The car was super clean and comfortable. Everything we needed for the trip was provided; water, tissues and umbrellas.
Highly recommendedWritten 7 November 2024This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. - Harve MChaweng, Thailand8 contributionsKenny did a great job and was very engaging. He explained what we saw well and made the trip very enjoyable. His driving was safe, and we were very comfortable in the vehicle.Written 16 November 2024This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
- Tim patrick30 contributionsThe drivers are extremely patient. City full of tourists who ask a lot of questions on embarking forgetting that locals such as myself can actually help them too! Constantly darting across the streets looking the wrong way. Buses incredibly warm downstairs, not great in summer,
I noticed a lot of out of service buses and part routes around 4 to 5 pm most days. This may be due to a change of shift. The app is awful. It used to be great but I’ve got some kind of updated version which is a right hassle to use.
Screens not that accurate. Buses disappear off the screen regularly.Written 20 July 2024This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. - 777sirdonGreater London, UK469 contributionsThis was the first visit to Edinburgh in 2 years following Covid restrictions. We go February every year for a short city break, so we were really looking forward to it. We travel to Edinburgh primarilly by rail but have travelled by air a number of times also. There are pros and cons with both modes but on balance we prefer rail. Currently LNER (London and North Eastern Railways) run the franchise having taken over from Virgin a few years ago who themselves bid for the franchise from previous holders.
LNER trains run a half hourly direct service out of London Kings Cross. I prefer and always buy my tickets direct from the LNER website. I also have the LNER app on my phone. Not only is this convenient for e-tickets, it provides a range of services (eg reserve a seat up to 5 mins before you board), information and critical updates - more on this later!
King's Cross , along with Paddington, is my favourite terminus. It is a beautiful airy station - a harmonious combination of the old and modern - with ample facilities. As the journey to Edinburgh is long we treat ourselves to first class - expensive but worth it in my book. One of the advantages travelling First is the use of the First Class Lounge. This is located just past the cash dispensers. You could miss it as, unless you are travelling very early/late, there will be a long queue of Potterheads queuing to have their photos taken next to the sign for Platform 9 3/4 (which it is not). If you go through the indistinct door and up the lift you will have to present your train ticket to the attendant before allowed entry. The lounge has had a refurb since we last travelled and it is in a tasteful grey and purple. It isn't anything special but is an oasis of calm, compared to outside, containing ample comfortable seating and private areas with complimentary hot and cold beverages and snacks (crisps and shortbread biscuits) and complimentary wifi. The windows look out onto the platforms and there are departure boards throughout so you can keep check.
A tip when your train is called, don't take the lift back downstairs to go through the ticket barriers. Rather avoid the crush by turning right and following the raised concourse which takes you to lifts for each platform.
LNER run the relatively new high speed Azuma trains, I had long want to travel on these. I have heard a lot about the discomfort of the seats but I have to say I had no issues with these. Perhaps people easily over 6ft or a certain weight may have issues? Compared to the previous 225 trains, that had tables for every seat, there are fewer tables and more airline style seats so bear this in mind if this is important to you though all seats have AC power/USB sockets. The 2-1 configuration remains the same. On a standard 11 coach train, First Class is coaches K, L and M - remember the tradition: First class coaches are always nearest to London ie always first on and first off.
We usually catch the 9am train which is generally one of the fastest clocking the journey in circa 4 hours 15L non-stop to York then only 3 stops after. However we caught the slower 10.30 which took half an hour longer stopping at 6 stops. It may be due to Covid but it appears you are not offered complimentary newspapers anymore.
LNER's catering originally consisted of a vastly superior weekday menu and a weekend menu (which was essentially light meals/snacks). We discovered this first time and have never travelled weekends since. During Covid, LNER like everyone else, offered a restricted service but since have announced the return of their renowned hot breakfast. They have reorganised catering and now have 3 meal plans: Deli (light meals/snacks), Dish (more substantial meals/snacks) and Dine (the premier service offering 'gourmet' meals and notably the return of the LNER cooked breakfast). Here comes my gripe. The problem is they advertised this to much fanfare on their website and refer customers to a link to find out which menu will be served on their train. However this leads to a notice informing this was not available but they were 'working hard behind the scenes' to get this ready. I tried researching online and best answer was one forum that suggested it would be Dine as Edinburgh was a long journey. To make it worse, when we boarded we were told it was too late for breakfast (their site said breakfast is served up till 11am) but would have to choose from the rest of the day menu. When menus were given out only then did we discover we had the Dish menu. Disappointed! I had feasted on the Dine menu on their website and this was a definite step down. I had the beef & ale casserole with champ potatoes. It was tasty but I was disappointed with the small portion. Another change I noticed pre-Covid, after I finished breakfast I was offered more food, but on this journey that was it - save for a salted chocolate pot given to some children which I seized the opportunity to grab (it was delicious btw). I have to say though the LNER staff were great - as I usually find - cheerful and efficient. They were constantly passing through serving complimentary hot and cold beverages, shortbread and alcohol.
Where the train really scores is taking you right into the heart of Edinburgh on arrival. The other is the journey. Unlike the twisting West Coast line that can be unstable on the Pendalinos, the East Coast line is relatively straight and comfortable. The East Coast line imo is one of the great UK scenic routes. Make sure you sit on the right hand side heading North (away from Kings Cross). The journey is indistinct up until York but after that it's time to take pictures and tick the landmarks off: York Minster, Durham Cathedral, Angel of the North, Tyne Bridge, the North Sea coast, Almouth, Lindisfarne (Holy Island), Berwick-upon-Tweed - surely one of the most stunning sights as the train slows and curves crossing the viaduct over the River Tweed, The Border - challenge yourself if you can catch it much less take a picture at 125mph, the dramatic Scottish Borders coastline, Eyemouth Lighthouse and finally Arthur's Seat approaching Edinburgh.
On the return journey there is a First Class Lounge at Edinburgh in the same style as London. We had to cut out trip short owing to the storms/heavy snow. Luckily I had the LNER app and discovered all trains would be cancelled the day we were due to return, so we had to get out the next day or just get refunded the money and be stuck for days. We went to Waverley Station that evening and transferred our ticket without fuss. So I recommend it enough even if it's just to save the hassle of searching for your tickets/going through the gates. On the journey back we had the Dish menu - again - so hungry when we returned, The attendant on the train was not even awre the menus were not on the site, he even went and checked himself!
So LNER you need to get your menus sorted out and clearly communicated. Also one meal is not enough considering what people are paying. At least offer snacks like sandwiches or wraps. One only has to look at Avanti West Coast's First Class offering to see the gulf between the products.Written 4 March 2022This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. - Stephen ADundee, UK2 contributionsThis was my first time travelling with Ember and I can't stress how impressed I was. My trip from Dundee to Glasgow was as straightforward as I'd expect, with a very handy pickup point on the West End of Dundee. The journey back came on a day of severe travel disruption, and after finally making it back to Glasgow after cancelled trains, I managed to get an Ember back home to Dundee. It was running a couple of hours late due to snow and multiple road accidents, but the driver had stayed on to work late and was extremely helpful and professional in taking us as far as he could before his time was up. I received a refund I hadn't even asked for due to the delay, which was very much appreciated considering the disruption on the roads. Thanks again for getting me home on a very stressful day. I'll certainly use Ember again.Written 25 November 2024This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
- Camper234763262411 contributionI have used these coaches a few times, to travel to and from my brothers' boxing events. The buses are always spotless, and the staff are also always so kind and friendly. I have recommended the coaches to friends for a wedding.Written 7 June 2024This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
- Kathleen Bchicago, United States8 contributionsthe experience was unsurpassed. From the start of emails to the convenience of being able to use a charge card this adventure was a 5 star operation. Responses to emails was prompt, the driver was on time always and very personable. I can't recommend them enough. I certainly would do it again,Written 1 November 2024This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
- matthew pEdinburgh, UK118 contributionsSo this station has a m and s food shop on site. There's not much to say about the station itself its not as big as waverley station in the heart of the city centre. There are public toilets in the station and there's a couple pubs outside of the station if you fancy something stronger then soft drinks whilst you await your train.Written 18 December 2023This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
- BOFA BOYBridge of Allan, UK1,404 contributionsMy wife and I are regular travellers into Edinburgh from Bridge of Allan, particularly at weekends and generally try to come home on the 21.03pm train from Waverley - that is when it actually runs, or departs from the correct platform without a platform change or no staff at all and it is cancelled!
Scot rails customer service is a damned disgrace and the staff don’t care - awful service!Written 11 August 2024This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. - KazuYokohama, Japan1 contributionMy 5hours stay in Eidenburg, Mr
Derek nicely took me to see St Andrews old course and Musium, took pictures.
All the arrangements well done. Thank you.
日本から９時間時差がある中出発３日前のリクエストにも素早く対応しアレンジしてくれました。当日も５時間だけの私のたいざいをデレックは空港での迎えセントアンドリュースゴルフクラブ観光そそして空港への送りを十分にガイドしてくれました。ありがとう。Written 14 November 2019This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. - Maureen O1 contributionFantastic Highlands and Islands tour in an amazing Mercedes V-Class
Strongly recommended for anyone visiting Scotland in a truly 1st Class vehicleWritten 25 January 2024This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
