Fantastic customer service! I accidentally booked 2 trips on the same day, I contacted the customer services team to ask if the trip to the Salt Mine could go ahead on the day I initially thought I had booked the trip for, or if not a day or 2 later. The customer service advisor Daryna was great, she said she would look nto what could be done and said woud call me back. Within 10 minutes she called me back to say the trip could take place on either the date I initially thought I'd booked it for or the Sunday.. I was so relived as I thought due to my own error of booking the incorrect date I would have lost my money (£97.00). The driver arrived at our hotel on time in a Mercedes people carrier, which was very comfortable and the journey to the Salt mine took approx 20 minutes. The whole trip from start to the entry and handing over to the guide at the Salt mines was seamless. Salt mines were amazing and well worth the visit, 100% recommend Mr Shuttle for this tour, by far the best price, only wish we had found them for the Auschwitz tour, as they would have worked out far cheaper than booking through our hotel. The drivers were very helpful and knowledgeable.