I chanced upon the good review for Leo's Guide & Drive in Trip advisor. As I'm actually planning the trip to Beijing with my family of 7 people including one elderly in Apr 2020. Therefore, i decided to email them for a quote for their service.
During the period from asking a quote to finalise booking with them, i have alot of questions that make me send a numbers of email which make me feel so bad. To my suprise, every email response from them are super fast and they provide very details information relating to my trip.
I was so happy and I booked their service.
However, due to the COVID-19 virus, I have not choice but to cancel my trip. So I emailed them to explain the situation and I would like to cancel the booking. They immediately replied me that they do understand and offer to refund me my deposit.
Frankly speaking, I did not exepect that they will refund the deposit as is not their fault causes the trip to be cancelled. If I'm going to Beijing next year, I definitely will book the service with them again.