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Hotel B Cozumel Questions & Answers

Here's what travellers have asked, with answers from Hotel B Cozumel staff and other travellers.
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English first
Grand Rapids, MI
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Ottawa, Canada
1 month ago
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Westminster, Colorado

My husband and I stayed at the Hotel B 2 year's ago! The good the bad and the ugly! Upon arriving they tried to give us the miserable forest room! HA I had paid for a ocean front king with balcony, I printed up photos and my correspondence with Hotel B before arrival. That got them! Ha we got our room that we paid for! Breakfast was a joke every morning. I felt so badly for our waiter, he would have been wonderful except for the Nazi style management that watched him serve all the tables instead of pitching in and helping! Myself being a former waitress wanted to get up and help him serve coffee. Bad intimidating management all around! I see it is still happening! Nothing has changed in two years's, Same complaint's, same poor excuses and explanations from management. Management lurking around every corner, behaving as though you are doing something wrong, I felt very uncomfortable! I finally said something after I was treated so badly trying to refill my own coffee cup (the thief that I am) I came back to my room and their was a bottle of wine and a beautiful vase of flowers. Nice touch. Our maid was wonderful and was nicely rewarded privately. My breakfast waiter was also privately rewarded after I saw my tip money going into a locked box by management! Shame on them! I will never return there ever! When a hospitality business does not trust it's guest's and staff something is very wrong! And take's tip money away from hard working people in a poor community, shame on your business practice's!

My question is when are you actually going to address the issues that guest's bring to you attention and actually do something about them? Instead the same answer day after day, month after month, year after year. That's all!

1 month ago
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NJ
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3 months ago
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3 months ago
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Van City, BC
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Cypress, Texas, United States
4 months ago
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Oak Park, Illinois
4 months ago
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Questions? Get answers from Hotel B Cozumel staff and past guests.

Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?