We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Royalton Hicacos Varadero Resort & Spa Questions & Answers

Vancouver, Canada

Hello,

I am thinking of booking this hotel from September 2-10, however I am concerned about being affected by renovations. Could you please let me know what sort of projects would be underway at this time and what facilities will be unavailable because of it.

Thank you!

Paige

over a year ago Answer

3 answers

Property representative
Paulina G
Toronto, Canada
Helpful answer
0
Votes
Not as helpful

Dear client;

Unfortunately we cannot inform with so much time ahead about the Works ocurring at our Royal Hicacos. Here in Cuba every work depend of imports, which according to the kind, can sometimes be delayed, so giving a surety of the Works state and dates can sometimes not be accurate.

We can surely publish in our Facebook page the state of the new renovations 2 weeks in advanced so that we can guarranty the best fulfillment of the published information.

We really regret any inconvenience and hope it can be understood that our main goal is to seriously provide the most detailed information so that your Vacations are not affected by the renovations.

Faithfully yours,

The Management

over a year ago Google Translation
Property representative
Paulina G
Toronto, Canada
Helpful answer
0
Votes
Not as helpful

Dear sir, thank you for your interest in booking our hotel, and also pleased to inform you that we can not predict exactly what refurbishing’s shall be undertaken in the time you plan to travel, the reason is that due to the difficulties to import equipment, furniture to Cuba is quite unreliable in time schedule, and we try to be as honest as possible, but we do publish all the news and updates on the refurbishing with 15 days beforehand on our facebook page and also on twitter @royalhicacos, to which we invite you to have a look into.

Thanking you in advance for your interest and we remain looking forward to welcome you,

Best regards,

Royal Hicacos Team.

over a year ago Google Translation
kent
Helpful answer
1
Vote
Not as helpful

Hi We received a letter from our holiday company a couple of months ago to say that f rom the 1st Sept through to the end of Oct the hotel will be draining the pool half at a time . The pool bar will also be closed and drinks carts will take its place. Assuming that the works are running to schedule I guess this is the situation. Not sure about the rest of the renos if they will be finished. Hope this helps.

over a year ago
Add your answer
Posting guidelines