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Valentin Imperial Maya Questions & Answers

Gainesville, Virginia

We have been to the VIM twice in the past 5 years. Our only wish is that the pools were heated in January and February. Have you considered heating the pools during the winter months? We stayed at the Excellence last year because of the heated pools. We love the VIM, and would love to return, but not at the expense of not having warmer water.

over a year ago Answer

3 answers

Property representative
VALENTIN C
Playa del Carmen, Mexico
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Dear Dan ,

First of all , receive our most sincere appreciation for your loyalty to our resort.

Regarding the heated pools,we regret you have not found the pool 's temperature adequate during your last stay. We assure you that your feedback will be considered with our maintenance team in order to ameliorate that service in a very near future.

Unfortunately we cannot guarantee it for this winter 2015 .

We remain at your entire disposal for any clarification you might need on this or any other matter.

Warm regards

over a year ago
Flushing, New York, United States
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We are going for our 4th january in a row. The pools are not heated, but coming from cold NYC, it isn't cold for us. I would call it refreshingly cool. P.s.- the beach is fabulous, and the water is warmer.

over a year ago
Columbus, Ohio
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Your question was routed to a Tripadvisor user, not the Valentin. However, my speculation is that since their pools are so big, and electric is so expensive, it will never happen.

over a year ago
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