Why are they so pretentious and rude there? The elder hostess in charge treated us like garbage. Even the manager in charge was inconsiderate. We were dressed up to gp to a concert yet they didn't want our business....
They have more business than they deserve, too much for them to handle. Since they operate over capacity the workers become overstressed and customer service suffers. I'm doing my part to help alleviate the problem. I won't go there again. There are better Mexican restaurants in the area with great service.
I'm surprised that you had that experience. Our family just had a large group event there and the staff took over and ran everything to perfection with no worries. Including the manager. You should give a quick call to the manager and make them aware of your experience because I know they would be interested that happened to you.
I've had a bad experience awhile back with the hostess too, but the food is so good we went back, and had a much better hostess. I have never had a problem with the servers, it's always been with the hostess. Probably more than once. It's too bad .
Bummer you had a bad experience. I am local to this place and it's the best Mexican around I'm aware of. I have always had good and friendly service here. True the staff might be overworked as this place is always packed. I don't eat there often for this reason but when I have it's consistent
I know they are often booked hours out at times which is attributed to the quality of food they serve and repeat customers.
However no establishment that serves food should be pretentious or rude no matter how good their food is.
My suggestion, if you decide to go back, is try to avoid peak times where the wait is long unless you have time to wait.
We have gone to Sagebrush since it was opened in Lake Orion many years ago. We've NEVE EVER been treated rude or any kind of negative way, especially by managers & or owners.
We LOVE SAGEBRUSH & feel it is a microcosm of a friendly community- LAKE ORION
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