I am due to arrive in a couple of weeks but have tried to contact the hotel without reply to make some specifc requests. Can you please let me have an email address I can use.
Dear Trip Advisor Member,
Thank you for contacting us! Regarding your question, I would like to inform you that we always try to respond as soon as possible, however, I would kindly ask you to resend your email to the contact information on our website.
Try contacting Lizeth, email address asistenterrppbpska@bahia-principe, we found her very helpful
Get an answer from Luxury Bahia Principe Sian Ka'an staff and past guests.