I booked a suite 10 months before arrival date, but had a suite on lst floor with no view. How are suites allocated?
Dear Brenda J, Thanks for your question. Without knowing your precise circumstances and details of your booking it is difficult to give you a personal response as we would need details of your booking. We do try to allocate higher floors to guests who book in advance but cannot guarantee this due to the nature of the Suites and their configurations. Because the Suites can interlink to provide more spacious accommodation it is sometimes necessary to make amendments to our allocations. Length of stay and requests for Suites to be adjoining is also a major factor when allocating Suites and can force us to make late changes. We do hope that your stay was not marred by your stay on the 1st floor of our Suites. If we can be of any further assistance please contact the hotel directly and we will be happy to assist.
Get an answer from Merton Hotel staff and past guests.