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H10 Rubicon Palace Questions & Answers

HOPING THIS POST CAN SAVE SOMEONES LIFE!!! PLEASE CAN WE ASK ALL OF OUR FRIENDS/FAMILY TO SHARE THIS POST AND TO ALSO ASK THEIR FRIENDS TO DO THE SAME.

During the Easter holidays we went on a family holiday to the H10 Rubicon Palace in Playa Blanca, Lanzarote.

3 days before we were due to fly home, the most horrendous incident happened to our 6 year old daughter, Darcey in the hotels swimming pool.

Darcey was swimming under water when her hair got sucked into the filter that operates a waterfall in the swimming pool. Her hair was stuck and she was unable to get up to the surface. She was kept under the water for over 2 minutes. Some incredibly brave people saved our little girls life that day. Her hair was pulled and pulled before it was ripped. Darcey was unconscious and had to be given CPR at the poolside. She was taken by ambulance to Arecife Hospital where she underwent x-rays, tests and was under close observation. Her oxygen levels were low and she has lots of fluid on her right lung. Luckily we got to bring Darcey out of hospital the following morning. However, it could have been a completely different ending to our holiday.

This was the worst day of our lives. We are still suffering to come to terms with it all now but also feel incredibly lucky to still have our beautiful, brave little girl.

The hotel showed no respect and dealt with the matter poorly. They firstly tried to say that Darcey had slipped at the poolside, hit her head and knocked herself unconscious before falling into the pool. A large amount of Darceys hair was taken out of the filter after the incident and the Management of the hotel tried to hide this in his pocket. They didn't close the swimming pool, turn off the waterfall and filter or investigate in any way.

2 days before the incident with Darcey, the same filter sucked in a 9 year old boys swimming shorts as he swam past. It was reported to the lifeguard a total of 4 times by different holiday makers before the incident with Darcey occurred and neither time was it logged or investigated.

Darcey lost 4 large clumps of her hair in total, but she luckily never saw it and it all grows back.

We were later told by staff at the hotel that the lifeguards here are not trained and are there to show a presence. Shocking!

We booked this holiday through First Choice who told us that they were flying out members of management to the hotel with their health and safety team to fully investigate and make the waterfall/filter safe. Un be known to First Choice, we still had friends staying at the hotel who confirmed that there was no presence of anyone at the hotel and no works/investigations carried out. It therefore appears to me that First Choice value the contracts with their hotels more than the safety of their customers.

We want to make as many people aware of the dangers in swimming pools as we feel so strongly about this. First Choice haven't done anything to investigate this matter, as they promised, so this now leaves us with no choice but to highlight the dangers for everyone going on their family holidays this year.

I read on the news a few days ago that a 7 year old British boy is in a critical condition following an incident at another H10 hotel in Costa Teguise, Lanzarote. It doesn't give details of the incident but this has made me want to write this post more so.

Myself and Gareth don't want any other parents/ family members to go through what we experienced that day. We will never get over what happened but if this post can raise some awareness, save someone's life, then we will be happy. We will fight this as much as we can so any suggestions or help on how to escalate it further would be massively appreciated.

Thank you all so much. X

over a year ago Answer

3 answers

Somerset, United Kingdom
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Shocking experience for your daughter and I wish her a speedy recovery. Also you the parents. I would suggest you make a note of everything,dates,times,photos and see a solicitor if you've not already done so. I hope the hotel will shut this pool until a full inspection and investigation is carried out

over a year ago
Bournemouth, England, United Kingdom
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0
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Something else happened there with a lady on the 30th october 2018 seen it in the paper today

2 months ago
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0
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Oh sorry I forgot to say, it was behalf on someone.

They have taken pictures but I don't know what else they have planned

over a year ago
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