We had booked 2 deluxe double rooms for a 1 night stay. We were limited to 2 hotels as we wanted to stay with our dog, and we chose this one.
1 room was nice, spacious and had a fantastic large sized bed (room 6). The decor was fine, but not what i would have called deluxe. We also had left over rubbish that had not been emptied by house keeping which i found unpleasant.
The other room for my parents (no.10) was about half the size of our room, with a very small window and felt quite claustrophobic. The bathroom was also considerably smaller.
Our main issue with this room was it's proximity to the hotel kitchens - it is literally above it, and next to the 3 very loud extractor fans. As you could hear these very clearly I asked about moving them to an alternative room, only to be told that the hotel was full and the fans would power down at 9.30pm. Needless to say they didn't, and when i walked the dog at 6.30am they were blasting again.
Firstly, there was no way this room should have been classified as a 'deluxe' room. They should all offer the same amenities (eg. sofa in the room) and be located in a nicer environment than next to the kitchen and it's noises.
Secondly, whilst i accept there was nothing physically they could have done to accomodate a move, a gesture of goodwill on the part of the hotel would not have gone amiss to turn an unhappy customer into a happier customer - ie. reduced rate on the room/free drink.
So onto the food and restaurant - the restaurant was very nice, however on a hot and busy saturday evening please TURN ON the air conditioning!
Whilst the menu was pleasing it was a shame that at 7pm they had sold out of 4 dishes on it, including several of the specials. I would have thought knowing their numbers and that early on into service there would have been more available.
The food we did order was very nice, however the service towards the end of the meal as it reached peak time in the restaurant did ebb somewhat. To this end we left our table/dirty plates and vacated to the lounge area in the bar for coffee, which were very nice.
Breakfast...umm, how to put this politely...employ another member of staff if you have a full hotel!? In addition to being short staffed/slow service, the fire alarm went off 3 times due to someone burning toast. I would suggest in investing in a proper fire alarm system that is not 'toast' activated as this did get tedious. And then we did order toast, it was warmed bread and untoasted! We had to chuckle at this :)
In summary, nice food, unbalanced rooms and lacking in customer service - based on this we wouldn't return and wouldn't recommend, sorry.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.