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Mercure Stafford South Hatherton House Hotel

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Mercure Stafford South Hatherton House Hotel
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620 Reviews from our TripAdvisor Community

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Showing 615: English reviews
Stafford, England, United Kingdom
Reviewed 1 week ago

I purchased a wowcher for a three course and drink for two. It's the first time I have eaten in here. I can only praise the staff and the food. We almost had the restaurant to ourselves. The waiter was super efficient . We booked for 7pm and we sat down to order right on time. The menu was just...

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Helpful?
Thank Myraid T
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Myraid Thank you for taking the time to give me your feedback regarding your wowcher three course dinner. I have passed your comment's onto my team. We look forward to seeing you again soon. Kind Regards Peter Miller Hotel Operations Manager

Birmingham, United Kingdom
Reviewed 2 weeks ago via mobile

We have recently started to stay here to see our nan every few months I love it I bring my son who's 2 he loves the pool small just what you need could do with a paint and to get rid off the mold but that don't put us of coming we love it my son sits in the window...

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Helpful?
Thank Steph Q
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Steph Thank you for taking the time to give me your feedback regarding your stay at the Hatherton House Hotel. I will pass your comments onto my team. We all look forward to seeing you again in June. Kind Regards Peter Miller Hotel Operations Manager

Uttoxeter, United Kingdom
Reviewed 2 weeks ago via mobile

Got brought a wowcher for the restaurant for 3 courses and a glass of wine. Visited the restaurant looking forward to a night out after Christmas. When we arrived at the restaurant and told the waiter we had a booking he said ok sit anywhere and left us to seat ourselves. We sat down a bit confused as he didn't...

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Helpful?
Thank tate987
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear tate 987 Thank you for taking the time to give me your feedback, regarding your wowcher meal deal. I was sorry to read you did not enjoy this experience. I will be holding a full investigation into this, with both the waiting on team and also my head chef regarding the standard of food being served. This is not...

Stoke-on-Trent, England, United Kingdom
Reviewed 2 weeks ago via mobile

Bought a wowcher for a 3 course lunch with a glass of wine for 2 for £19, always willing to try somewhere new and at the price was prepared for "average". Only saw one member of staff - barman/waiter, extremely friendly and welcoming. Choice of 4 different starters, mains and desserts. I had creamed mushrooms, lasagne, brandy snap basket with...

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Helpful?
Thank Gilly1959
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Dear Gillian, Thank you for taking the time to give me your feedback, and it was lovely meeting you both the other day.Hope to see you both soon. Kind Regards Peter Miller Hotel Operations Manager

Stafford, United Kingdom
Reviewed 3 weeks ago

We stayed here last night for New Year's Eve, the staff are nice, friendly, polite and helpful, the buffet and disco were first class, the room however was below poor, the bath had sealant around it to cover the rust, the taps on the sink were grey in colour, not silver, the sink had lost almost all of its enamel,...

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Helpful?
1Thank beverley c
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for taking the time to give me your feed back regarding your stay with us on New Years Eve. I have passed your comment's onto my service team and Head Chef. We have put a maintenance program together for the issues raised and will be working through this. Hope to see you this New Years Eve. Kind Regards...

London
Reviewed 19 December 2016 via mobile

So, the good stuff first. Lovely, friendly, helpful staff, a decent breakfast, and rooms were a good size. The downside is that those friendly staff must be facing a constant battle as pretty much everything in the hotel seems to be a little bit broken / dated. Our door key kept failing and needing re-setting, the first iron I got...

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Helpful?
1Thank ma0nps
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Many thanks for your frank and honest review - we do appreciate it and will use your comments to improve in the future

Ulverston, United Kingdom
Reviewed 18 December 2016

Reviews of this hotel have been negative so it was with some trepidation we arrived at the weekend. The hotel is dated but it is clean. The staff are very friendly and helpful . The rooms do need up-dating . The hotel is very warm and we had to turn the room heating off. The shower in our room was...

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Helpful?
Thank UlverstonJanet
HotelManagerStafford, Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for taking the time to give me your feedback regarding your stay. I have passed your comments onto my team. Kind Regards Peter Miller Hotel Operations Manager

Spalding, United Kingdom
Reviewed 8 December 2016

Hotel easy to find, staff very friendly. Room over-heated even though the radiator was off. We must have been over the boiler (room 212) as there was a motor noise all through the night. Room very clean but starting to look tired. Swimming pool nice and warm but with three of us in there it felt a bit crowded. It...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Alison165
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Many thanks for your comments following your recent stay at the hotel

London, United Kingdom
Reviewed 5 December 2016

Got afternoon tea here for my birthday. The gentleman servicing us (I believe he was a floor manager) was so friendly. We ended up swapping stories about our dogs. He made our afternoon relaxed. You get a lot of food for your money. The cakes were massive and handmade. We took them home as they were so big. My dad...

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Helpful?
Thank beehappy86
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Many thanks for your review - I am glad that you enjoyed your afternoon at the hotel

Staffordshire, United Kingdom
Reviewed 2 December 2016

The hotel is fine family stayed there after family wedding, the hotel food & bar staff are good have eaten there several times. As for the gym it's dated & needs a good deep clean, the machines are old & don't all work the ones that do work are probably the oldest models ever seen & I stay at hotel...

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Helpful?
Thank am031972
HotelManagerStafford, General Manager at Mercure Stafford South Hatherton House Hotel, responded to this review

Thank you for your comments - I have the staff cleaning and tidying in the club this afternoon - as they should be everyday - thank you for review - I do appreciate it

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The Mercure Stafford South Hatherton House Hotel is ideally located for both the leisure and business traveller, close to Junctions 12 and 13 of the M6 motorway. You can really relax at the Hotel, a wonderful setting surrounded by rural countryside in the peaceful market town of Penkridge. The hotel has a leisure centre and Free WiFi for all guests. ... more   less 

Additional Information about Mercure Stafford South Hatherton House Hotel

Address: Pinfold Lane, Penkridge ST19 5QP, England
Region: United Kingdom > England > Staffordshire > Penkridge
Price Range: £57 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Stafford South Hatherton House Hotel 3*
Number of rooms: 51
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Also Known As:
Stafford Quality Hotel
Mercure Stafford South Hatherton House Hotel Penkridge, Staffordshire
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Stafford South Hatherton House Hotel staff and other travellers.
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Questions? Get answers from Mercure Stafford South Hatherton House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that does not back on to the Rugby club. Music can go on after midnight. Don't leave valuables in your room.”
 of 5 bubbles Rayc37, 22 Nov 2016 | Read review
“Best Western Tillington”
 of 5 bubbles georgebailey37, 17 Nov 2016 | Read review
“Try another hotel”
 of 5 bubbles timlinnington, 1 Nov 2016 | Read review
“Couldn't advise on this one.”
 of 5 bubbles seniorsurfer60, 18 Oct 2016 | Read review
“Be careful of the shower !!”
 of 5 bubbles TELITLIKEITISTEL, 17 Oct 2016 | Read review
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