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Sheraton Chihuahua Soberano

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Sheraton Chihuahua Soberano
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130 Reviews from our TripAdvisor Community

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Showing 71: English reviews
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Ciudad Juarez, Mexico
Reviewed 6 days ago NEW

The Sheraton Soberano is very comfortable and clean. The breakfast is a great way to start the day. The hotel's location provides exceptional views of the city and is a quiet place to get a fantastic rest.

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Helpful?
Thank YellowLabMom17
AtencionAlClienteHS, Front Office Manager at Sheraton Chihuahua Soberano, responded to this review

Thank you for your comments and kind understanding, we will appreciate if you give us the opportunity to host you in the future and provide the service you deserve. Sharing your experience its very important for us and our feedback. Anything you need, please let me know it will be my pleasure.

Las Vegas, Nevada
Reviewed 2 weeks ago

My room was clean and lovely. The views surrounding the hotel were delightful. The staff was friendly and helpful. The lobby was spacious, inviting and contained beautiful art. Several charming statues were in the grounds.

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Thank Michael B
AtencionAlClienteHS, Front Office Manager at Sheraton Chihuahua Soberano, responded to this review

Thank you for sharing your Sheraton Chihuahua Soberano expeience, we are glad that you enjoy your time here with us. It was a pleasure to host you y and we hope you visit us in the future. Anything you need, please let me know.

Los Angeles, California
Reviewed 4 January 2017 via mobile

A very nice and clean hotel. The rooms are not too big not too small and have exciting views from the window. Well-equipped bathrooms. Wi-Fi works everywhere and the hall is impressive. What I really didn't like there is the food. Also there were problems with charging our bills on the room when everything was set up correctly. Just unnecessary...

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Helpful?
Thank Ewa M
AtencionAlClienteHS, Front Office Manager at Sheraton Chihuahua Soberano, responded to this review

Thank you for sharing your experience at the Sheraton Chihuahua Soberano. Your comments are very valuable for us. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations. Thank you for your comments and kind understanding and we will appreciate if you give us the opportunity to host you...

Scottsdale, Arizona
Reviewed 5 December 2016

We stayed in the club floor with city view. Our room was clean comfortable and had an awesome view to the city. Our rate came with complimentary breakfast that was located in the same floor. Small selection of breakfast but surprisingly delicious. Excellent customer service. Will be back to that hotel for sure.

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Helpful?
Thank Flor B
AtencionAlClienteHS, Front Office Manager at Sheraton Chihuahua Soberano, responded to this review

thanks for the comments we really appreciate them, we hope that your other stays will be the same or much better. We always do our best to offer you a great service and make you feel like home. We hope you visit us soon. Anything you need please let me know. Arturo Padilla Front Office Manager

Fort Lauderdale, Florida
Reviewed 15 November 2016

We pulled up to the hotel, but there was no bellhops, no security and we walked right in. This was around 1 pm. Did not see any other guests. The restaurant and bar area was empty. Check in went okay, we were on the Executive level floor with lounge access, but got all sorts of answers regarding what time things...

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Thank trekker954
AtencionAlClienteHS, Front Office Manager at Sheraton Chihuahua Soberano, responded to this review

We apologize for all the trouble that we may have caused you. We are striving to enhance our facilities, services and standards as soon as possible so we can meet our guest expectations. Regarding the money change, im checking what happen because we do that service. Thank you for your comments and kind understanding and we will appreciate if you...

Reviewed 11 November 2016

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Thank Skaya98
AtencionAlClienteHS, Front Office Manager at Sheraton Chihuahua Soberano, responded to this review

Reviewed 20 July 2016 via mobile

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Thank Alejandra H
AtencionAlClienteHS, Front Office Manager at Sheraton Chihuahua Soberano, responded to this review

Massachusetts
Reviewed 12 July 2016

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Thank Musicmom03
AtencionAlClienteHS, Front Office Manager at Sheraton Chihuahua Soberano, responded to this review

Nueva York
Reviewed 5 July 2016 via mobile

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Thank JRGNY
AtencionAlClienteHS, Front Office Manager at Sheraton Chihuahua Soberano, responded to this review

Huixquilucan, Mexico
Reviewed 8 June 2016

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Thank SergioMorilo
AtencionAlClienteHS, Front Office Manager at Sheraton Chihuahua Soberano, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Chihuahua Soberano staff and other travellers.
2 questions
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Toronto, Canada
2 months ago
Rockwall, Texas

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Questions? Get answers from Sheraton Chihuahua Soberano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid this hotel if you want to spend good nights in Chihuahua”
 of 5 bubbles Skaya98, 10 Nov 2016 | Read review
“Best views of the city!”
 of 5 bubbles LALyndaD81, 19 May 2016 | Read review
“Ask for a room with a view of the city - it's quite nice.”
 of 5 bubbles 819connieb, 21 Apr 2016 | Read review
“Do not stay on this hotel”
 of 5 bubbles 303luisi, 21 Feb 2016 | Read review
“Get the highest floor possible. Stayed on the 3rd floor, my view was partially blocked from the construction tents.”
 of 5 bubbles Riplip3, 21 Dec 2015 | Read review
5 of 5