Puerto Azul Suite Hotel
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Puerto Azul Suite Hotel

Puerto Pollensa
Traveller (659)
Plan of Block C, well the middle section anyway.
Room & Suite (202)
Terraza piscina
Pool & Beach (89)
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Avg. £101 /night, 10/13 - 10/14
£124
per night
£111
per night
£97
per night

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About

4.5
#13 of 30 hotels in Port de Pollenca
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
If you are looking for a hotel addressed to different kinds of people, this is your place. Perfect not only for families, sportsmen and women (cyclists, triathletes, golf players or hikers), but also for couples who want to enjoy the romantic and relaxing atmosphere of Puerto Pollensa and its surroundings. Puerto Azul Suite Hotel has 148 suites, all of them equipped with 2 TVs (one in the living room and the other one in the bedroom), air conditioning and good connectivity. Apart from the gym, a sauna, a garage to park the bicycles, a terrace with a swimming pool and an entertaining programme for kids and adults, the location of the hotel offers you the possibility to enjoy a lot of attractive surroundings such as Puerto Pollensa, Cala Sant Vicente, Formentor and last but not the least, the great city of Pollensa with its Puig de Maria and the Calvario. We offer accommodation either in a bed and breakfast regime or on a half board basis or room only.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Yoga classes
Pool
Bar / lounge
Bicycle rental
Game room
Children's playground
Street parking
Wifi
Yoga room
Fitness / spa changing rooms
Sauna
Pool / beach towels
Outdoor pool
Shallow end in pool
Restaurant
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Hiking
Bicycle tours
Billiards
Darts
Entertainment staff
Evening entertainment
Table tennis
Tennis court offsite
Walking tours
Board games / puzzles
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Pushchairs
Airport transportation
Car hire
Taxi service
Full body massage
24-hour security
Baggage storage
Currency exchange
Gift shop
Outdoor furniture
Shared lounge / TV area
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Infirmary
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
Ironing service
Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Refrigerator
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Mountain View
Mid-range
Languages Spoken
English, French, Spanish, Catalan and 2 more

Location

Calle Pere Melia 4, 07470 Port de Pollenca, Majorca Spain
Name/address in local language
4.5
4.5 of 5 bubbles1,519 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Nestled near the beach, Puerto Azul Suite Hotel is a hit for its prime location and family-friendly atmosphere, with guests frequently highlighting the comfortable suites and engaging evening shows. Many travelers applaud the spotless rooms and commend the diligent staff for their professionalism, creating a welcoming environment. While the hotel's cleanliness and service earn rave reviews, some guests suggest that the extra charges for amenities such as pool towels and safes could be improved. Overall, the hotel is celebrated for providing good value and a lively vacation experience.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed

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1,519Reviews268Q+A100Room tips
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Detailed Reviews
Alison M wrote a review Jul 2021
4.0 of 5 bubbles
First of all, we had an amazing time. The hotel felt safe, was scrupulously clean, the staff weren't afraid to remind people to wear masks/use hand sanitiser in communal areas - all of which gave us great confidence as a family.
The pool area was fantastic, lots of space, sunbeds and parasols, with underused posh adult only sunlounger areas (which are a real treat and where you can easily supervise the pool from!). Food was excellent and entertainment staff were kind, fun and while persuasive, not in your face.
Our only disappointment was our room, it was clean, new, with a great modern bathroom, but it was basic for a 4* & we overlooked the road. Saying that, the hotel had only 1 block open at this stage and it's a minimal criticism given what a great time we had!
The hotel is also a 2 minute walk to the main beachfront/bar area - a super location with free parking all around.
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Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Our room faced the road/school. It was quiet but not pretty.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejo Muñoz, Director General at Puerto Azul Suite Hotel
Responded 30 Jul 2021
Hello Alison, we thank you very much for your positive comments and I just want to let you know that we have already begun to make some improvements in our rooms, we have begun with the pool side rooms but we want to go on next year with the standard rooms. We hope that you visit us again to be able to show you our improvements next time. Thanks a lot.
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Margaret C wrote a review May 2022
Pontefract, United Kingdom
4.0 of 5 bubbles
We have just returned from this hotel where we had a very nice holiday. The hotel is one of the best for cleanliness , the grounds and pool are also beautifully kept, we couldn’t fault anything with these areas, but what we were disappointed with was the dining room, the food was always cold even first thing in the morning and also dinner. The choice of meat was poor, lots of stir fry’s and kebabs, the pork fillet we had one evening was so tough we couldn’t cut it never mind chew it. My 2 fillets of fish were full of bones one evening….dreadful!!
Paella was served every night…possibly has a filler up! The salad bar was the best thing on offer but when your husband doesn’t like salad it became very difficult to find something he did like because everything was disjointed…ie nothing seemed to go with anything, plain boiled rice but nothing to go with it. Desserts were like you would serve at a childrens party… all in pretty half full dishes but tasteless, we had the same flavour ice cream every night. We would stay here again if the food improved and if the numerous cyclists removed their studded shoes when they went into their rooms instead of clomping around so other people didn’t have to hear them. The sound proofing was dreadful in the above rooms and the corridors, also why do hotels have heavy doors that people seem to slam shut!!
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sven Sangers, Gastenservice/Front Office at Puerto Azul Suite Hotel
Responded 15 May 2022
Thank you for your review! We are happy to see that you had a lovely holiday in Puerto Azul Suite Hotel. However we are always looking for improvements and your review will help us with this. On behalf of the Puerto Azul Suite Hotel team mucho gracias and we hope to see you again!
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
stevenkath wrote a review Oct 2021
Kingsteignton, United Kingdom
5.0 of 5 bubbles
Excellent hotel for a cycling holiday base, Myself and a friend have just stayed here for a four day cycling break.
Great hotel with great facilities for cyclists, massive bike locker downstairs with access from hotel directly down. No extra charge just 5€ deposit for key for a lock.
Modern fresh rooms with plenty of room, air con in rooms.
Hotel is spotless throughout and when you get up early the cleaners are everywear cleaning the public areas.
Breakfast is amazing so much choice a great breakfast to fuel your riding. Cooked breakfasts cereals, fruits, breads, freshly cooked eggs juices. We really enjoyed breakfasts here one of the best of the hotels we’ve stayed in.

5 mins walk to restaurants supermarkets and the beach.

Staff are really helpful reception printed some routes out for us no issues.

Also on check out they can store luggage and have a room you can use for a shower. Again free of charge. This is great if you have an evening pick up then you can make the most of your last day and cycle.

Great place.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejo Muñoz, Director General at Puerto Azul Suite Hotel
Responded 12 Oct 2021
We are very pleased to know that your stay with us has been so pleasant and would be delighted to welcome you again at Puerto Azul Suite Hotel. On behalf of the Puerto Azul team: Gracias.
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mocky63 wrote a review Sept 2021
Coventry, United Kingdom
5.0 of 5 bubbles
Having stayed at this lovely hotel before my second visit did not disappoint. Myself and older son stayed in one of the garden suites,which was so relaxing and great to be able to sit out and see all the guests in the wonderful pool and chill. The hotel is spotless and everyone adhered to the COVID-19 restrictions,masks worn in the public areas . Food is excellent and always fresh ,staff always helpful and courteous. The entertainment staff did an excellent job ,even though not many children were at the hotel. The position of the hotel is only a few minutes walk down to the famous Pinewalk and also the beach . The local market in the square on Wednesday is worth a visit. This is such a lovely resort to visit to either chill or venture to the mountains and explore. Very popular for cycling and would be such a great place to explore. Can’t wait to return many thanks to all the staff at this great hotel 😀
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejo Muñoz, Director General at Puerto Azul Suite Hotel
Responded 10 Sept 2021
Hello there, we are pleased with your reviews and hope to be able to welcome you again in the near future, all the best on behalf of the Puerto Azul Suite Hotel team.
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Acc77 wrote a review Aug 2023
Manchester, United Kingdom
3.0 of 5 bubbles
I am not going to rubbish this hotel/experience, however will do some 'trip advising' before you book. Firstly the staff are very good, they try very hard at all aspects of service.
Hotel on arrival is very clean, pool, bar, restaurant and grounds well kept.

However....

Zero sunbeds at 8.30am!! Litrealy non! as towels are allowed to be out on from 7am onwards therfore people secure all their own beds. I am stood here now round the pool, nobody here, hundred beds all with towels on. So we, and I'm sure others, have no where to sit!

Suites are definitely not Suites, children staying on sofa beds (which is fine) with nowhere to hang any clothes, we are walking over each others suitcases. Bathroom OK, no window or ventilation.

Room ok. Outside area A little dirty.

Food at the bar is decent. Restauarnt half board is OK. Lots of good restaurants in the port area with Pollenca old town being the best choice by a country mile. Only 10 minutes bus ride or taxi. All the best restaurants are in the old town. Alhambra being the best tapas not juts in Pollenca but in Mallorca! Very very good

Location is good. Hotel is rammed, very very busy. Pool although full, still enjoyable. However you don't spend a long time in there as its so busy. Entertainment staff do their best to drum up activities for kids (generally younger), which should be applauded.
Due to the facts that there are no sunbeds, not one 😢, rooms are small ( not suites), and it's very very busy I would not return especially in August. That said a slightly quiter period might be best to enjoy this hotel.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Avoid summer holidays. Loads of restaurants to eat out. Try stay restaurant at the port,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sven Sangers, Atención al cliente/recepción at Puerto Azul Suite Hotel
Responded 29 Aug 2023
Thank you for taking your time to write this review. We are always looking for ways to improve and this will help us with that. We can confirm that during the school holidays in july/august, the hotel is more busy. We want to remind you that our staff can help you to find the perfect time to enjoy your holiday on the best way. We hope to see you in the near future, On behalf of the team, Muchas gracias
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Rebecca P wrote a review Aug 2022
5.0 of 5 bubbles
This is the second time we have stayed at the hotel. For this stay, our children were 11 and 14. We really love this hotel. The location is perfect for the Pine Walk and beaches. The rooms are very clean and all the staff are very friendly and helpful.
Our children have to follow a strict gluten free diet and the hotel catered easily for this. Lovely warm gluten free rolls and gluten free cereals for breakfast and a great choice in the evening for the buffet. They were given freshly made chips to ensure no cross contamination had occurred.
It was busy when we were there and we didn’t stay by the pool in the day time as we all prefer beach days, but the sunbed situation didn’t look too bad.
Thanks to all the staff for helping to make our holiday so great.
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Date of stay: August 2022Trip type: Travelled with family
Room Tip: Good for dietary requirements e.g. gluten free
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sven Sangers, Gastenservice/Front Office at Puerto Azul Suite Hotel
Responded 21 Aug 2022
Hi Rebecca, We are glad to see that you had a wonderful time over here. We hope to see you again in the near future. On behalf of the whole team, muchas gracias!
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JIngs2 wrote a review Jan 2020
Scot in Surrey
4.0 of 5 bubbles
We love this hotel as a family - we're about to book our 3rd visit. Great location, lovely family run hotel, activities all day for the kids where they can choose to join in on particular activities. My son has loved that he's got to know the animation team over the years too. We often see the same people there when we go so I think lots of people return here.

The only downside from my point of view is the depth of the pool - it's 2m at the deep end so that's a bit nervy with kids or with adults who aren't confident swimmers. It's also joined to the kids part of the pool with just a rope separating the shallow bit from the shelf to pretty deep water. Hopefully the hotel will change this at some point.
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Date of stay: July 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
salispopuli wrote a review Oct 2022
Belfast, Northern Ireland, United Kingdom
5.0 of 5 bubbles
Puerto Azul the full name is Puerto Azul Suite Hotel in Port de Pollença Mallorca and your room is like an apartment, with views from each three-storey range, we are happy with them all.
The hotel is close to the seafront and the hill walks.
The hotel is always being upgraded, the staff keep it spotless and the grounds are raised in beautiful gardens as the site is slightly inclined, with a delightful aspect over the fabulous pool area.
The hotel is big enough to meet the needs of most visitors, but small enough that the staff are constant and caring giving each repeat visit a sense of friendly intimacy.
The restaurant provides an endless variety of delicious food with a professional and unstinting service in comfort with a touch of class.
The facilities include a vast basement cycle depot for the many groups and teams that base themselves there in the Spring and Autumn, a gym and a sauna and children's play areas.
The activities team are unfailingly enthusiastic, and the evening entertainment is varied and enjoyable, with many top artists on indoor and outdoor stages.
We have visited in the Spring and the Autumn, and the hotel looks just as good at the end of the season as it does at the start.
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Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Room Tip: Half-board is the favourite option. Pool-side patio etc. can be booked at a fee. A coin-operated...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sven Sangers, Atención al cliente/recepción at Puerto Azul Suite Hotel
Responded 28 Oct 2022
Hi David, Thanks for you wonderful review! We are happy to see you back after 3 years. We are already looking forward to see you again next year. On behalf of the whole team, muchas gracias!
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Poneke2 wrote a review Oct 2021
United Kingdom
3.0 of 5 bubbles
We ( family of 4) stayed here for 8 days during October break. We found the apartment to be a little small but adequate. Basic shower, 1 bedroom, balcony and two pull out beds, The meals (we were 1/2 board) we buffet style and good quantity but lacked quality. The main problem we had was all the extras we were charged for bearing in mind it’s advertised as 4* !!! We were charged for pool towels, a kettle, all drink at dinner, a safe key it’s crazy as all these add up and acts as a downer on the whole experience! Come on guys don’t try and con your guests just for an extra buck it’s needless and we will not be visiting again.
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: In October hire a car and drive to the beaches of Palma for the sun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alejo Muñoz, Director General at Puerto Azul Suite Hotel
Responded 30 Oct 2021
Hello DWC, we take good note of your comments and will do something to improve in the suggested aspects that you mention, nevertheless we must say this is not a All-inclusive hotel and ti is not our intention to become one of those. We do have a soft-prices-politics instead of food and drinks inside the hotel which many guests for many years appreciate.
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Csorr wrote a review Jul 2023
5.0 of 5 bubbles
We have repeatedly returned to this hotel as it consistently offers and provides an excellent family holiday that suits all generations.
Once again we found the hotel to be evolving to ensure it offers something new each year and this is all down to the dedicated staff.
All staff go out their way to make sure your holiday is meeting your expectations.
The rooms are spacious, cool (even during the 34 degrees heatwave) and cleaned daily to a high standard.
The range of breakfast options is excellent and there is always something that meets everyone’s need at dinner time. We thought the food served at the snack bar at lunchtime (payable) had really improved this year and was very good.
The hotel is only a short walk from the pine walk and sea front so plenty other restaurant options to choose from and to enjoy the beautiful Port. We always feel very fortunate to have found a great hotel in our favourite part of the world.
Our children (and us) enjoyed the wide range of activities and entertainment organised by Rafa, Sven and team for example, foam party, aqua aerobics, white night and French boules etc. Something for everyone and never any pressure to join in if you don’t want to. The kids had an absolute ball and a large part of that is being with their friends and the excellent service delivered by Rafa and Sven.
All staff work extremely hard especially the waiting and bar staff. So friendly and again absolutely dedicated to making sure that you have a great time.
I can never fault this hotel for anything and will hope to return next year.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sven Sangers, Atención al cliente/recepción at Puerto Azul Suite Hotel
Responded 16 Jul 2023
Hi Claire, Thanks for your review. We are happy to see that you had a wonderfull again. Hope to see you again next year! Muchas gracias!
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Answer from Sven S
Port de Pollenca, Spain6 contributions
Yes we do! Please come the night before your departure to reception to confirm.
Answer from Sven S
Port de Pollenca, Spain6 contributions
We do not hire them here, but there are plenty of shops where you can arrange this. We can help u at the reception with this or by sending us an email we can help u with specific questions.
karen t asked a question Apr 2024
Sunderland, United Kingdom4 contributions
How strong is Wi-Fi signal around hotel and in rooms?
Answer from Jg
27 contributions4 helpful votes
Not good at all. Best place is in reception
Answer from Sven S
Port de Pollenca, Spain6 contributions
All our suites are equipped with 2 single beds and 2 sofa beds. For more information or photos please visit our website or contact us.
Answer from Sven S
Port de Pollenca, Spain6 contributions
Hi Emmy, There is a spring based mechanism for our sofa beds. Please send us an email if you would like we can send you some pictures.
gavin123 wrote a tip Yesterday
Stone, United Kingdom114 contributions131 helpful votes
4.0 of 5 bubbles
"Go for a room with a pool view."
Read full review
douglas w wrote a tip 2 Oct
2 contributions
4.0 of 5 bubbles
"great staff, very friendly"
Read full review
Navigate63898297087 wrote a tip Sept 2024
2 contributions
4.0 of 5 bubbles
"We stayed in block A which had a very tiny lift, if you have mobility issues you may prefer to request a ground floor."
Read full review
noodles8383 wrote a tip Sept 2024
noodles838325 contributions10 helpful votes
4.0 of 5 bubbles
"The pool itself can be busy with floats and balls etc. better for families rather than couples. "
Read full review
Sherpa68566416134 wrote a tip Aug 2024
United Kingdom1 contribution
2.0 of 5 bubbles
"Be prepared to be asked to move from your lounger at 6pm as you enjoy the late afternoon sunshine."
Read full review
Not the right property for you?
There are more places to choose from in the Port de Pollenca area.
PRICE RANGE
£99 - £145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
valentin puerto azul aparthotel hotel port de pollenca, valentin puerto azul aparthotel pollenca
LOCATION
SpainBalearic IslandsMajorcaPort de Pollenca
NUMBER OF ROOMS
148
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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PUERTO AZUL SUITE HOTEL - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Puerto Azul Suite Hotel
Which popular attractions are close to Puerto Azul Suite Hotel?
Nearby attractions include Multi Hire (0.06 miles), Tecun (0.3 miles), and Paseo del Port de Pollenca (0.3 miles).
What are some of the property amenities at Puerto Azul Suite Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Puerto Azul Suite Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Puerto Azul Suite Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Puerto Azul Suite Hotel?
Yes, free public parking nearby and street parking are available to guests.
What are some restaurants close to Puerto Azul Suite Hotel?
Conveniently located restaurants include Himalaya Restaurant, Cardamom City, and Tothom (Dos Kanallas).
Are there opportunities to exercise at Puerto Azul Suite Hotel?
Yes, guests have access to a pool, a sauna, and locker rooms available in the fitness centre during their stay.
Does Puerto Azul Suite Hotel have airport transportation?
Yes, Puerto Azul Suite Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Puerto Azul Suite Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Puerto Azul Suite Hotel?
The staff speaks multiple languages, including English, Spanish, French, German, Dutch, and Catalan.
Are there any historical sites close to Puerto Azul Suite Hotel?
Many travellers enjoy visiting Puig de Pollenca (4.5 miles), Parroquia de Nuestra Señora de los Angeles (4.3 miles), and Lias La Tafona (4.3 miles).
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