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Residence Inn Richmond Northwest/Short Pump

213 reviews
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Traveller (32)
Room & Suite (25)
Dining (1)
Overview
  • Excellent47%
  • Very good29%
  • Average16%
  • Poor4%
  • Terrible4%
Travellers talk about
“front desk”(34 reviews)
“full kitchen”(14 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
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Offers from Residence Inn Richmond Northwest/Short Pump
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (213)Write a Review
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Traveller rating
97
62
35
9
9
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LanguageEnglish
97
62
35
9
9
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All reviewsfront deskfull kitchenbasketball courtgold's gymbusiness travelersshort pumprecommend this hotelfree breakfastliving areaquiet areabroad streetfire pitqueen bedgreat place to staywaffle makeroatmealmake your own waffles
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1 - 5 of 212 reviews
Reviewed 4 weeks ago

The hotel was extremely quiet, very clean and the studio room was very roomy and comfortable. The breakfast bar was one of the best I've ever experienced in my travels and really enjoyed the four-mini Belgian waffle maker. Would have enjoyed an indoor pool at...More

Thank Wahoos1
Response from RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short PumpResponded 4 weeks ago

Thank you so much for taking the time to give us feedback on how our property is doing overall! We are delighted to hear you enjoyed your stay with us, down to the small details of the waffle maker (a personal favorite of mine as...More

Reviewed 4 weeks ago

There are many positives about this hotel. Beds are very comfortable, rooms are spacious and clean, and the housekeeping staff is excellent. It’s a good choice for an overnight stay. However, if you are planning to stay longer and need accommodations with washers and dryers...More

Thank btlfan
Response from RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short PumpResponded 4 weeks ago

Thank you so much for taking the time to give us feedback on how we are doing as a hotel. I apologize for the washing machines being out of order. We have been anxiously awaiting a service technician to answer our service request we placed...More

Reviewed 1 January 2018

This has become my go-to Hotel when i visit my Hometown,i've stayed at several Properties over the years but this has become my Favorite !...Lobby was Spotless,Room was Clean and smelled Fresh upon entering..my Wife was pleased,which as a husband is very rewarding since I...More

Thank Dapperdon S
Response from RICIN_12, Manager at Residence Inn Richmond Northwest/Short PumpResponded 3 January 2018

Thank you for your feedback. Our staff will be delighted to hear such your recent experience. I will ensure we share the feedback with Linda, Matt, Martha and Britanni. We are glad you choose us for your home away from home during Christmas. We look...More

Reviewed 6 December 2017

Poor Service. Before booking confirmed the shuttle service to my office will be available. Once the stay started they told they cannot provide shuttle. The only reason I booked the hotel because they agreed to provide the shuttle. Now I need to spend money for...More

Thank Tony T
Response from RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short PumpResponded 8 December 2017

Good Afternoon, Thank you so much for taking the time to give us feedback on your stay with us. I apologize for the miscommunication from our property. I completely understand the frustration behind arriving at our property to learn the shuttle wasn't available like you...More

Reviewed 30 November 2017

WORST Residence Inn I've stayed in and one of the worst overall hotel experiences I've had. My family and I drove through Wednesday night in order for us to enjoy Thanksgiving with my relatives on Thursday. Due to our Thursday 4am ETA to the Richmond...More

Thank Michael C
Response from RICIN_12, Front Office Manager at Residence Inn Richmond Northwest/Short PumpResponded 1 December 2017

Thank you for taking the time to give us this vital feedback in regards to your recent stay at the Residence Inn Richmond Northwest/Short Pump. As we pride ourselves on delivering a memorable (and clean) hotel experience during your travels, we have most definitely fallen...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$121 - US$214 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$121 - US$214 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (32)
Room & Suite (25)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Breakfast bar was outstanding!"
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"Ask for Ms Davis when checking in ."
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"rooms at the ends of the hall are quiet and away from the elevator"
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"ask for the top floor, away from the elevator"
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