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Embassy Suites by Hilton Richmond

1,089 reviews
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Traveller (124)
Room & Suite (68)
Dining (24)
Overview
  • Excellent52%
  • Very good28%
  • Average11%
  • Poor6%
  • Terrible3%
Travellers talk about
“front desk”(134 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Richmond
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
12 Mar13 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,089)Write a Review
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1,085 results
Traveller rating
542
306
126
72
39
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542
306
126
72
39
Show reviews that mention
All reviewsevening receptionfront deskmade to order omeletsomelet stationcomplimentary breakfastliving roombroad streetbusiness triplove this hotelhot tubexcellent staygreat place to staycoffee makerindoor poolbagelsatriumrichmond
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1 - 5 of 1,085 reviews
Reviewed 1 week ago

Nice easy location to get off the highway and take a breather from the weather while visiting Richmond. Just minutes from the museums and restaurants. Very clean with modern upgrades. Two floors are still under construction but the work didn't impact the hotel or restaurant...More

Thank Toshua99
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 1 week ago

Dear Toshua99, Thank you for your thoughts. We're grateful you discover our hotel and decided to stay.Your comments will be shared with our staff member, Missy. Sorry for the noise you experience. We hope you return soon. Best Regards, Jehosheba B.

Hotel's Favourite
Reviewed 10 January 2018

Great one night stay for a business meeting. Amazingly comfortable bed and pillows. Nice to have a door to close off bedroom from living room. Rob makes a mean omelette and although I didn't get a chance to meet Bobby, his love of helping people...More

Thank bdaygirl
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 11 January 2018

Dear bdaygirl, Thank you for your kind words and observations. We're grateful for having an outstanding staff. Your comments will be pass on to Rob and Bobby as well as our team. We're so happy you enjoyed your hotel experience with us. Best Regards, Jehosheba...More

Reviewed 2 weeks ago

The rooms were clean and the staff friendly. The meals were good and the evening reception was a welcome bonus. They are renovating and I was in one of the renovated suites. They did a nice job, and I will return when I am back...More

Review collected in partnership with Embassy Suites Hotels
Thank stephenwX4619CA
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 1 week ago

Dear stephenwX4619CA, Thank you for staying with us. We appreciate your comments and look forward to your return. Best Regards, Jehosheba B.

Reviewed 2 weeks ago via mobile

Good hotel - did everything I expected. Most of the hotel (rooms and common spaces) have been up dated to a modern look and feel. I felt the spec was reasonably high. My only niggle was with there laundry service. They don’t return your stuff...More

Thank Simon G
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 1 week ago

Dear Simon G, Thank you for your feedback and recognition of our staff member. Dry cleaning can be delivered to your room per your request. The hotel is in the final stages of renovation and plans to be complete soon. Thanks for staying with us....More

Reviewed 2 weeks ago

I have stayed here each time I come to Richmond. This is a great hotel to stay in. The beds are comfortable and the hotel is generally quiet so if you want some "downtime", you'll get it! The hotel is also very close to shops...More

Review collected in partnership with Embassy Suites Hotels
Thank Pat M
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 1 week ago

Dear Pat M, Thank you for being a loyal guest. We appreciate your feedback and acknowledgements.We're grateful to have you as a guest. Best Regards, Jehosheba B.

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Restaurant
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Dry Cleaning
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Restaurant
Details
Price range
US$168 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$168 - US$269 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (124)
Room & Suite (68)
Dining (24)
Pool & Beach (2)
Business Centre & Event Rooms (12)
Questions & Answers
Ask a question
John O
17 November 2017|
AnswerShow all 8 answers
Response from Sheryl S | Reviewed this property |
Parking is free and there are parking spaces in front behind and each side of hotel!
0
Votes
Julia B
7 October 2017|
AnswerShow all 4 answers
Response from ESHRichmond | Property representative |
Hello Julia B, We are happy to assist you with options. Our chef's can prepare gluten free options. If you have more questions, please contact our food and beverage team, 804 672-8585. Thank you
0
Votes
MsEtta
2 March 2017|
AnswerShow all 2 answers
Response from ESHRichmond | Property representative |
We do have reception rooms for catered events! Please contact our sales department for details. Thank you for your interest!
0
Votes
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123
Room Tips
"The higher you are the quieter it is. Be aware that the elevators are slow."
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"I generall look for a room away from the dinging of the elevator."
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"Ask for a renovated room."
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"West or South sides may have somewhat better views."
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