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Embassy Suites by Hilton Richmond

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Embassy Suites by Hilton Richmond
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940 Reviews from our TripAdvisor Community

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Showing 937: English reviews
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Wayne
Reviewed 6 days ago NEW

Syrup all over the nightstand and telephone- which I put my phone down in. Blood all over the shower curtain- has to be changed. Random old furniture was thrown together in the room. It was old, scratched, and didn't match. Maintenance had to be called to fix the A/C since it would not go any lower than 74 degrees in...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Christina C
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Christina C, We are very sorry you had a poor experience. Our apologies for the housekeeping and maintenance issues, thank you for your candid feedback. We hope you will consider returning after the completion of the renovation. Best Regards, K. Lyons

dc
HOTEL’S FAVOURITE REVIEW
Reviewed 16 February 2017

This is one of our favorite Embassy Suites to visit! The staff here is AMAZING!!! Everyone is so friendly and helpful. By our second visit they knew our names when we walked in the hotel. We've stayed here roughly 6 times this past year and each time has been wonderful. They are currently going through renovations but we still had...

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Helpful?
Thank lilmissirish78
About Hotel's Favourite Review
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear lilmissirish78, Thank you for your review and for being an Embassy fan! I have shared your feedback with our staff and we can't wait to see our completed transformation either! We will look forward to welcoming you back. Best Regards, Kathleen Lyons

Metro Manila, Philippines
Reviewed 6 days ago NEW

Great location. Great Staff. Great Facility. My only holdback is I wish the beds were Queen size and the Bath was a bit larger. Plenty of Restaurants around property. Overall very satisfied. It's a Southern Gem.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank C4811BCbrians
ESHRichmond, Director of Sales at Embassy Suites by Hilton Richmond, responded to this review

Dear C4811BCbrians- So glad you enjoyed your stay and thank you for your recognition of our staff. In addition, I am happy to share with you that part of this renovation in process right now is the reconfiguration of our double suites that will include two QUEEN beds! So, please plan to come back and stay with us at the...

Bristol, Virginia, Usa
Reviewed 6 days ago NEW

Even with major construction going on the hotel was clean and quiet. Easy check-in/out. Comfy beds. Bathroom a little on the small side but there was an extra vanity area to help with that. The free hot breakfast was quite good and not only buffet. There was an omelet station too.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Patricia B
ESHRichmond, Director of Sales at Embassy Suites by Hilton Richmond, responded to this review

Dear Patricia B- Thank you for noticing that our staff is working so hard to keep the hotel in its best condition despite the massive renovation taking place. So glad you had such an enjoyable stay. The Made to Order breakfast and omelet station are always a favorite for our guests and we are delighted you enjoyed it so much....

Richmond, Virginia
Reviewed 1 week ago

Great experience. Staff was great and helpful. Room was clean and the package I purchased was well worth the money I spent and was high quality! Will definitely do again. I have recommended this experience package to several of my friends that need a night for just them and their loved one.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jennifercY8858PW
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear jennifercY8858PW, Thank you for nice comments. We're delighted you enjoyed your stay. We invite you to visit for the hotel unveiling of the all new Embassy Suites by Hilton Richmond later in 2017. Best Regards, Jehosheba B.

DELTONA
Reviewed 1 week ago

We have always loved this hotel, but in our most recent stay while traveling we found it under construction. This is not usually an issue but the price certainly did not reflect it, the Managers Reception was held in a party room and they had so much security it made you uncomfortable in the extreme. Breakfast was not as good...

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Helpful?
Thank C0vertCritic
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear C0vertCritic, We apologize for your hotel experience. We value our guests. We hope you will consider us again after the renovation is complete. Best Regards, Jehosheba B.

Raleigh, North Carolina
Reviewed 1 week ago

First room had a funny smell and when I was ready to go to bed after midnight, the sheets were dirty and stained. The night person offered to send me sheets to change the bed myself because they didn't have anyone on staff to do it. I was offered to change rooms after I refused to change the sheets myself....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Catonya V
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear Catonya V, We apologize for your experience. We hope you appreciate the front desk efforts to make it right. We invite you to return for the unveiling of the new hotel. Best Regards! Jehosheba B.

Marlboro, United States
Reviewed 1 week ago

Although the room was clean and comfortable, the lobby, breakfast and atmosphere were terrible and I was given no warning until I was checking in that they were under major renovation. The place looked terrible and they would not adjust my rate because of it.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank I6982QImarkm
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear I6982QImarkm, We apologize you were not aware of our renovations. Please try again when our renovation is complete. Best Regards, Jehosheba B.

Waynesboro, VA, United States
Reviewed 1 week ago

The rooms are great and well stocked. The staff is very friendly and courteous. Even though the hotel is under renovations they will be done by July. They are not much of an inconvenience as the hotel has adapted conference rooms to conduct the nightly snack and beverage gathering and have done an extremely good job in performing the morning...

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Helpful?
Thank James B
ESHRichmond, Director of Sales at Embassy Suites by Hilton Richmond, responded to this review

Dear James B- We are so glad you enjoyed your stay once again. Thank you for your kind comments and recognition of our staff. We take great pride in our staff and associates who service our guests every day. It's so nice of you to note that we have adapted the hotel services in order to keep the service level...

Woodbridge, Virginia
Reviewed 2 weeks ago

Stay was nice, hotel is under renovations but the staff tried to accommodate given the circumstances. Breakfast was nice and had a omelet bar too. The down pillows were very comfrontable and the room was very clean.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Daniel E
ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton Richmond, responded to this review

Dear Daniel E, Thank you for your kind remarks. We're happy you enjoyed your stay with us. We appreciate you noticing our efforts, even during our transformation. We hope you will choose to stay with us again soon or after our renovations. Best Regards, Jehosheba B.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Richmond staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Richmond staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no good rooms, all are in the Construction Zone”
 of 5 bubbles C0vertCritic, 16 Mar 2017 | Read review
“A good room can be found at the nearby DoubleTree, but not at this property.”
 of 5 bubbles 717sfg, 24 Feb 2017 | Read review
“Stay away from the S side. I was woken up at 3:00 when the dumpster was emptied. I would expect W and N and upper to be the quietest.”
 of 5 bubbles michaelkL5001VI, 3 Feb 2017 | Read review
“keep away from the elevators”
 of 5 bubbles marcogC8083WK, 25 Jan 2017 | Read review
“Our room was on the 8th floor (832) and was very very quiet.”
 of 5 bubbles Allstarmom4242, 6 Nov 2016 | Read review
5 of 5