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Embassy Suites by Hilton Richmond

1,082 reviews
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Traveller (121)
Room & Suite (52)
Dining (24)
Overview
  • Excellent52%
  • Very good28%
  • Average11%
  • Poor6%
  • Terrible3%
Travellers talk about
“front desk”(134 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
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Offers from Embassy Suites by Hilton Richmond
Special Offer: Double Points, Every Stay
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,082)Write a Review
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All reviewsevening receptionfront deskmade to order omeletsomelet stationcomplimentary breakfastliving roombroad streetbusiness triplove this hotelhot tubexcellent staygreat place to staycoffee makerindoor poolbagelsatriumrichmond
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1 - 5 of 1,078 reviews
Reviewed 2 days ago

The staff was great and helpful, except they came to our room 3 times before check out time to clean the room. The worst thing about it was that they knocked then walked in without waiting for an answer. Besides that we had no prior...More

Review collected in partnership with Embassy Suites Hotels
Thank R4853DMdavidb
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded yesterday

Dear R4853DMdavidb, Thank you for your comments. We apologize for the misunderstanding with your room. This is not our normal practice. Sorry you were not aware of the construction, notifications are posted on our website. We're pleased you had a satisfying experience in spite of...More

Hotel's Favourite
Reviewed 12 November 2017

I stayed at this hotel weekly for approx 2 months so I have a good feel for how well it is running. My rooms were always clean and if I had any maintenance issue I literally waited no more than 5 mins before someone knocked...More

Thank Katherine K
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 13 November 2017

Dear Katherine K, We appreciate your remarks. Thank you for acknowledging our staff member (Cornelius). Reception passes are put in rooms for digital key guests only. Echeck-ins pick up keys at the front desk which include passes. Hilton Honors members have a choice between points...More

Reviewed 2 days ago

We cam down for a volleyball tournament. We thoroughly enjoyed the location of the hotel and the complimentary parking. The breakfast was good. My family enjoyed the variety. The rooms were beautiful and comfortable. All of the hotel staff was very nice. I will definitely...More

Review collected in partnership with Embassy Suites Hotels
Thank K1097SNjanem
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded yesterday

Dear K1097SNjanem, Thank you for your feedback. We appreciate your detailed remarks. Hopefully your group will plan to stay with us again next time. Until then, we welcome your future visit. Best Regards, Jehosheba B.

Reviewed 5 days ago

Extremely noisy from the clientele - bring your own pillows as these though new are the worse ever. Management didn’t,t seem to understand their customers for the weekend - most of the noise could have been handled by showing a presence and stop serving alcohol...More

Review collected in partnership with Embassy Suites Hotels
Thank gman8150
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 4 days ago

Dear gman8150, Thank you for your feedback. We apologize for your hotel experience. Our hotel Atrium Bar closes at 10 PM. It's not often we get uncooperative guests. Please reconsider trying us again in the future. Best Regards, Jehosheba B.

Reviewed 6 days ago

We were visiting for a basketball tournament. The complimentary breakfast was great! The overall service was excellent. We loved the large rooms. The kids enjoyed the pool and gym. Best weekend trip! Will visit the hotel again in the summer.

Review collected in partnership with Embassy Suites Hotels
Thank 538maudb
Response from ESHRichmond, Sales & Catering Coordinator at Embassy Suites by Hilton RichmondResponded 4 days ago

Dear 538maudb, We're pleased you had a good experience and appreciate you comments. It's nice to know we satisfied your hotel needs. We look forward to you revisit this summer. Best Regards, Jehosheba B.

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Breakfast included
Restaurant
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Shuttle Bus Service
Dry Cleaning
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Restaurant
Details
Price range
US$167 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$167 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (121)
Room & Suite (52)
Dining (24)
Pool & Beach (2)
Hotel & Grounds (74)
Bathroom (13)
Business Centre & Event Rooms (12)
Questions & Answers
Ask a question
John O
17 November 2017|
AnswerShow all 8 answers
Response from Sheryl S | Reviewed this property |
Parking is free and there are parking spaces in front behind and each side of hotel!
0
Votes
Julia B
7 October 2017|
AnswerShow all 4 answers
Response from ESHRichmond | Property representative |
Hello Julia B, We are happy to assist you with options. Our chef's can prepare gluten free options. If you have more questions, please contact our food and beverage team, 804 672-8585. Thank you
0
Votes
MsEtta
2 March 2017|
AnswerShow all 2 answers
Response from ESHRichmond | Property representative |
We do have reception rooms for catered events! Please contact our sales department for details. Thank you for your interest!
0
Votes
Room Tips
"I generall look for a room away from the dinging of the elevator."
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"Ask for a renovated room."
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"West or South sides may have somewhat better views."
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"Ask for a renovated room facing the front of the hotel."
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