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Embassy Suites by Hilton Richmond

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Embassy Suites by Hilton Richmond
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940 Reviews from our TripAdvisor Community

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Showing 937: English reviews
philadelphia
Reviewed 8 October 2015 via mobile

We arrived in the late afternoon. The front desk was very helpful and gave us an excellent recommendation for dinner that night. The rooms were nicely laid out and clean. The swimming pool was a good size and a welcome break from long travel. I also have to thank the staff for finding a brief case I left behind and...

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Helpful?
Thank hling49
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for sharing your experience! We will look forward to your return. Best Regards, Kathleen Lyons, General Manager

Northern Neck, Virginia
Reviewed 6 October 2015

I had accidentally booked the incorrect night, but the manager took care of us immediately. We received the AARP discount and late check out Breakfast omlet was great and bed was comfortable. With the happy hour, two room suite and breakfast with the discount on the room and late check out, this was a fantastic deal.

Review collected in partnership with Embassy Suites Hotels
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Thank Ronald W
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Valued Guest, Thank you sharing your thoughts about the value of your stay at the Embassy Suites Richmond Hotel. We are glad you were able to experience our difference with our Suites, Full Cooked-to-Order Breakfast, and Evening Reception. We hope to see you soon! Best Regards, Kathleen Lyons, General Manager

Saint Louis, Missouri
Reviewed 30 September 2015

The staff is fantastic. Check in/check out were no issues and were quick and efficient. The hotel itself, however, needs to be renovated, or at least room 728 does. The shower could use a very good scrubbing to get the dirt out of the corners and seams. Bathroom is extremely small, even compared to other Embassy Suites. But I cannot...

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Thank TCPDump
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for your comments. We value your feedback and have addressed the shower. We hope you will stay with us again soon! Best Regards, Kathleen Lyons

Virginia
Reviewed 29 September 2015

This is a nice hotel, for either business travelers or families. When I arrived about 5:30 pm I was presented with a voucher to allow me snacks and complementary beverages from 5-7 pm; and it wasn't just wine and beer - they have a bartender maxing a full array of cocktails. The hotel is nicely set up with the rooms...

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Thank Nav1go
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, thank you for taking the time to post a review. We are glad you enjoyed our spacious suites and we have found our guests do appreciate our Full Breakfast, and the Nightly Manger’s Reception. We are sorry our seating was full when you attended breakfast. I hope you did not have to wait too long for a...

Luray, Virginia
Reviewed 25 September 2015

Embassy Suites in Richmond is a very beautiful hotel and very well maintained. The breakfast buffet is very good. The omelet chef and the wait staff were very friendly. The managers' reception was good. We enjoyed our stay.

Review collected in partnership with Embassy Suites Hotels
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Thank Darlene J
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, We are very pleased you enjoyed your stay! We hope to see you again soon. Best Regards, Kathleen Lyons

Miami, Florida
Reviewed 23 September 2015

I travel quite a bit for work and spend a lot of my time on the road. So everytime I travel to Richmond Area I stay here. The rooms are clean/quiet, Room service is good and the staff is excellent! Juanita Gulley goes out of her way to make sure my stay if perfect everytime. I will continue to stay...

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Thank Lucy-Chicha
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for your kind words about our staff, especially Juanita. It will be my pleasure to recognize her for her outstanding service. We will work hard to remain your first hotel choice in Richmond! Best Regards, Kathleen Lyons, General Manager.

Farmville, Virginia
Reviewed 23 September 2015

Excellent room, great free cocktail hour, excellent food and service. Clean, easy to get to, nice conference rooms. Beautiful interior and nice accomodating staff. Very good room service and excellent snacks at conference. I would highly recommend for a conference or personal stay. Room is large enough for a family.

Review collected in partnership with Embassy Suites Hotels
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Thank kerry43
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for your recommendation for the hotel and conference center! We hope to see you again soon. Best Regards, Kathleen Lyons, General Manager

Norfolk, Virginia
Reviewed 22 September 2015

We were visiting this hotel because of it's close proximity to the University of Richmond. While they do have a shuttle to the football games, they end the service at 10PM and we thought that might cut it close so we drove BUT the shuttle would have worked and was the first in many impressive things about this hotel. We...

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Helpful?
Thank kthomasva
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for sharing your experience. We are a great location when visiting University of Richmond! Also I am happy to tell you we are in the process of switching to King pillows in our suites with King beds. We hope to see you again soon! Best Regards, Kathleen Lyons, General Manager

Richmond, United States
Reviewed 21 September 2015

My most recent stay at Embassy Suites Richmond was fabulous. I was there for a work conference and they really pulled out all the stops for us. There was more than enough food choices, drinks, and everyone enjoyed the Evening Reception (beer, wine, liquor, and snacks). The rooms were spacious and clean and the beds were comfortable. I would most...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Laken M
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, Thank you for your comments about your recent stay at Embassy Suites Richmond. We are thrilled to hear you are an Embassy Suites fan. We hope to see you again soon! Best Regards, Kathleen Lyons, General Manager

Atlanta, United States
Reviewed 21 September 2015

The General Manager of this Embassy Suites has trained the personnel to be loyal and customer attentive. Very family friendly. It made you feel "at home." The facility will go under renovations over the next year and become even better.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Frank G L
ESHRichmond, General Manager at Embassy Suites by Hilton Richmond, responded to this review

Dear Valued Guest, I am the lucky one who has the opportunity to work with a team of amazing individuals who love taking care of our guests! Thank you for choosing us and we hope to see you again soon! Best Regards, Kathleen Lyons, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Richmond staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Richmond staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no good rooms, all are in the Construction Zone”
 of 5 bubbles C0vertCritic, 16 Mar 2017 | Read review
“A good room can be found at the nearby DoubleTree, but not at this property.”
 of 5 bubbles 717sfg, 24 Feb 2017 | Read review
“Stay away from the S side. I was woken up at 3:00 when the dumpster was emptied. I would expect W and N and upper to be the quietest.”
 of 5 bubbles michaelkL5001VI, 3 Feb 2017 | Read review
“keep away from the elevators”
 of 5 bubbles marcogC8083WK, 25 Jan 2017 | Read review
“Our room was on the 8th floor (832) and was very very quiet.”
 of 5 bubbles Allstarmom4242, 6 Nov 2016 | Read review
5 of 5