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Warner Leisure Hotels Bembridge Coast Hotel

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Fishermans Walk, Bembridge PO35 5TH England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (618)
Room & Suite (169)
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
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Updated 29/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Warner Leisure Hotels Bembridge Coast Hotel
Updated 29/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
Travellers' Choice
With spectacular views over The Solent, this secluded, shoreline Character Hotel is just the place to take in the sea air. As well as the sea views, enjoy the beautiful Spanish gardens and the indoor bowls complex. Midweek and Weekend breaks inclusive of breakfast and 3-course dining, live evening entertainment and extensive leisure activities.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Mini golf
Taxi service
Internet
Adult pool
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Entertainment staff
Evening entertainment
Nightclub / DJ
Head massage
Massage
Salon
Steam room
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
24-hour front desk
Laundry service
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Room features
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Polish
1852Reviews113Q+A100Room tips
Traveller rating
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Popular mentions
Jon V wrote a review Yesterday
2 contributions
The 2 positives:- our whole party were upgraded to signature rooms and the weather was amazing. However; 1. Although the breakfast was fine, the evening meals every night where quite simply very poor. And when they weren't they where truly awful. the quality of the food itself was just not acceptable. and the reason that I didn't spend my time asking to complain to the manager was that everyone else's looked the same and I had already experienced the quality of the managements idea of customer service. which will be explained further below. 2. The service we received throughout our stay varied between quite good and poor. I know that covid has put these guys under pressure but I didn't come on holiday to receive below par food and service. An example when we arrived 2 rooms had the welcome basket, 2 didn't, evening meal service was chaotic. 3. The next reason I will almost certainly not be returning to this or any other is the TOTALLY unacceptable way that this company has set up how customers can communicate with the company and hotel before arrival. on the website it warned that due to the extension of the covid restrictions some holidays may be cancelled but the customer would not know until the week before at the earliest (the confirmation email I received confirming we had a holiday to go to arrived during the week of our holiday!) this is truly appalling and Covid is no excuse. I tried to ring the hotel 7 times in the 3 weeks before my holiday, I was never answered. The 2 times I needed to contact the central team I was on hold for 45/38 mins respectively. The senior manager who decided that this level of service is acceptable should be FIRED!! 4. The last reason is what I witnessed happening to another customer whilst I was registering my credit card against the room. the customer had been trying to get the Platinum status of her and her fellow guests updated for weeks before arriving, I assume to take advantage of extra discount. the customer tried to explain that she had tried for several months and asked if the team at Bembridge could help. this fell on deaf ears, the staff seeming only to be trained to say no they couldn't, not their job. the duty manager came out and said that if they had their gold card they could have that discount but made ZERO effort to help the customer. and all this happened at the reception desk rather than taking the guest aside to listen, understand and try to help. Quite simply the very worst customer service I have every witnessed anywhere (and I have been in the hospitality business for a long time!) That manager and your team as a whole should be utterly ashamed, I have no idea how long you have to be a guest and how many stays you need to make to achieve platinum status but I am pretty sure it took just the 2 mins of NO customer service to lose that customers goodwill and patronage as well as all my parties and I suspect many of the people in the queue. so in summary; if you want a reasonable room on the Isle of Wight with a nice view and are happy with bed and breakfast you may want to consider Bembridge but for goodness sake don't eat there in the evening or require help from the management team. You Will be bitterly disappointed!!
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Date of stay: July 2021
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jpdwilli wrote a review May 2021
Box, United Kingdom105 contributions33 helpful votes
Hotel's Favourite
I am a fan of Warner Leisure but not of all their hotels. Bembridge Coast Hotel is lovely. We were lucky enough to stay in a Royale Suite and, as you would expect, it was spacious, clean and comfortable with a beautiful, despite the rain, sea view. We arrived after 6pm due to ferry issues and after checking in at reception was told the way we needed to go for the room, unfortunately quite a walk from our allocated car space to the room as we weren't told that there were entrances closer to the room to use. The staff were all friendly and helpful and the entertainment was brilliant. The only thing I didn't like was the fact that for each meal you sat in a different place, depending on what area had the most room available for COVID safety, and had a different server so you weren't able to build up a rapport. Will definitely return to Bembridge Coast Hotel next year.
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Date of stay: May 2021
1 Helpful vote
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Response from Warner Leisure Hotels, Owner at Warner Leisure Hotels Bembridge Coast Hotel
Responded 18 Jun 2021
Hello, Thank you for your 5 star review following your break at Bembridge! It's wonderful to hear that your Royale Suite was clean, comfortable and had a stunning view. Also that our friendly team and entertainment were all excellent. I thank you again for all of your feedback and we very much look forward to welcoming you to Bembridge again next year! Regards, Emma C
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MrsMert wrote a review 24 Jul
Barry, United Kingdom20 contributions31 helpful votes
The hotel was booked to capacity with 2 coach parties as well as the other guests. There were too few staff to customers. This led to long delays getting served with drinks and food. We waited over 1 hour in the afternoon to be served on the terrace.The quality of the food was poor and disappointing. Staff in the dining room were obviously mostly inexperienced and the tables were not always laid fully. Some staff we saw stood around whilst tables were left uncleared. The cutlery wasn't always clean. Covid rules had just been relaxed and the chairs in the Mariners Show Bar were very close together. Please beware if you still aim for social distancing. Mask wearing was about 50/50 with the guests, all staff wore masks. The location is amazing. Beautiful views of the Solent and English Channel, loved watching the ships going past and identifying them on the marine traffic app. We had a standard room that was very large, lovely seaview, well serviced and always clean. Would like to mention 2 members of staff who worked very hard to make everyone happy in very difficult and stressful conditions i.e : James, bar manager and Mel, one of the bar staff. I feel sorry for the staff who had to put with the frequent complaints and we witnessed a few. I know it wasn't acceptable but the reason for problems I think, was lack of staff and new staff not fully trained. I did enjoy my break but it did not offer value for money and I will put off booking another break until things improve.
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Date of stay: July 2021Trip type: Travelled as a couple
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Stuart K wrote a review 24 Jul
5 contributions1 helpful vote
Great location. restaurant service and food was appalling...not sure if they are employing actual chefs to cook the food,was told they mislaid the blow torch on wednesday eveing so every one got watery creme brulee with sprinkled cinnamon dust,a raspberry and a blueberry,we sent ours back and several other guests near us also sent theirs back. Upto 45min wait for starter to appear Chips were burnt but uncooked in the middle. Ordered pre dinner drinks which turned up half way through the meal,ordered water which never turned up,same mushy overcooked veg served every night with the the roast...ordered the soup but was not supplied with a spoon ,asked for one but gave up and had to find one myself as the waitress had started serving someone else and forgot about us...wrong cutlery supplied on a regular basis. Requested feather pillows as supplied pillows were old and very thin,told they would send a couple over to the room...never appeared...asked every day we were there...never got them...paid £1300.00 for 4 nights in a Royale room,no hot water one night,ceiling cracked with paper peeling,poor decoration,on check out we were not supplied with itemized bill...had to request one..reception staff abrupt and didn't even ask us if the stay was ok...seemed too much trouble to hand us the bill. Very over priced for the quality of stay...waiting staff seemed to have had no training as most were agency and new to the job...accept James in the bar who was outstanding. 3 star establishment charging 5 star prices...NEVER AGAIN.
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Date of stay: July 2021
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Guitarman4 wrote a review 23 Jul
Essex, United Kingdom192 contributions105 helpful votes
Been coming here for many years and nearly always had happy times. However after this experience I think it’s time for us to say goodbye to Warner’s Bembridge Coast Hotel and maybe even Warner’s. Appreciate they don’t have much say in ferry timings even though they ask what sort of time you would like but when a ferry has you here at 11am please don’t be rude and say you can’t come into the building until 12.30pm. What is wrong with allowing people to order a cup of tea and sitting out in the garden. After all some visitors have already experienced 3+ hours travelling. The tennis court is no more as it’s been turned over to more parking. We’ve played there many times and had to wait at times due to others on the court and even made friends by playing doubles there but apparently it was never used! The snooker room which was always fully booked from 10am to 9pm has been removed and made into extra bar area. Apparently it’s because people complained about lack of seating in the bar area. But what of those who came here to play snooker. It also means no darts board available either but you can play ping pong and bowls! Not quite sure how they’ve worked out why people would play bowls of snooker is not available. The dining room is now very open as they’ve done away with the doors to it from the bar area. I hope the TV in the area will be muted when people are dining. I suppose we should be grateful that the ground floor rooms still have net curtains for some privacy. Those on the next floor with wall to ceiling windows certainly don’t get any privacy now. Are they supposed to close the blackout curtains if they want to dress in their rooms? I noticed loads walking from the car park past the Spanish gardens looking up at the open windows. It’s just habit I guess. There is also no on site shop anymore, just a pop up shop opposite the spa on certain days of the week, again to make more bar space. As to the menu. Freedom day from Covid have arrived but the new dining experience here means a daily menu with table service with a fairly limited choice and no salad bar. It seems Warner’s doesn’t do salads anymore. Not a good experience and so after 15+ years it looks like a Warner’s weekend for us will just not be a menu item anymore. Such a shame.
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Have a ground floor room for privacy in your room or take a top floor room with small windows....
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LOCATION
United KingdomEnglandIsle of WightBembridge
NUMBER OF ROOMS
250
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Frequently Asked Questions about Warner Leisure Hotels Bembridge Coast Hotel
Which popular attractions are close to Warner Leisure Hotels Bembridge Coast Hotel?
Nearby attractions include Steve's Beach (4.0 miles), Adgestone Vineyard (3.9 miles), and Bembridge Lifeboat Station (0.3 miles).
What are some of the property amenities at Warner Leisure Hotels Bembridge Coast Hotel?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
What food & drink options are available at Warner Leisure Hotels Bembridge Coast Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Warner Leisure Hotels Bembridge Coast Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Warner Leisure Hotels Bembridge Coast Hotel?
Conveniently located restaurants include The Duck, Bellamy's Bistro, and Yarbridge Inn.
Are there opportunities to exercise at Warner Leisure Hotels Bembridge Coast Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Which languages are spoken by the staff at Warner Leisure Hotels Bembridge Coast Hotel?
The staff speaks multiple languages, including English and Polish.
Are there any historical sites close to Warner Leisure Hotels Bembridge Coast Hotel?
Many travellers enjoy visiting Bembridge Windmill (1.1 miles), Culver Battery (1.5 miles), and Yaverland Battery (3.0 miles).
Does Warner Leisure Hotels Bembridge Coast Hotel have any great views?
Yes, guests often enjoy the harbour view available here.
Is Warner Leisure Hotels Bembridge Coast Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.