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DoubleTree by Hilton Cambridge Belfry

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Back Lane, Cambourne CB23 6BW England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Panoramas (21)
Room & Suite (147)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 14/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Cambridge Belfry
Updated 14/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

Location
Cleanliness
Service
Value
The Cambridge Belfry is located in Cambourne in Cambridgeshire. It is only a short distance from many major road networks including the M1 and A1. The hotel is oh so close to the famous city of Cambridge, so whether you fancy punting on the river or a tour of the famous University, you'll be there in no time at all. The hotel has 120 bedrooms, a state of the art leisure club, a relaxing spa and 8 meeting and conference rooms. Take advantage of the sophisticated meeting rooms equipped with the latest technology to help your meetings run smoothly. When it comes to dining, you can enjoy seasonal specialties that the talented chefs create overlooking the lovely, edge-of-the-village lakeside view.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Electric vehicle charging station
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Salon
Steam room
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Hotel links
Special Offer:Book Now and save 25% off
253Reviews11Q+A17Room tips
Traveller rating
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Popular mentions
Steve B wrote a review Dec 2020
Stowmarket, United Kingdom2 contributions
Visited for breakfast, Alison who was working in the Restaurant this morning was so helpful and her customer service skills were absolutely fantastic. Very engaging and a real credit to the Hilton, Cambridge.
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Date of stay: December 2020Trip type: Travelled on business
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Response from David Rowley, General Manager at DoubleTree by Hilton Cambridge Belfry
Responded 16 Dec 2020
Dear SteveB6265, Thanks for the review and the generous 5 pips. I am so glad to read that Alison was helpful and responsive. We are indeed very lucky to have Alison and she was recently promoted to Supervisor in recognition of her great work so I am very pleased to hear of your experience. I will be passing the feedback on to her when I next see her. Many thanks David Rowley General Manager
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Barbara003 wrote a review Oct 2020
Lincoln, United Kingdom1,637 contributions76 helpful votes
Hotel's Favourite
Like many people this year we had our original holiday cancelled. We didn't want to travel too far so when we received the Travel Zoo offer thought it would make a nice break. We were checked in quickly and were given the warm cookies which were wonderful with a nice cup of tea in our lovely room with a huge bed. I was booked into the spa and enjoyed the jacuzzi and pool which was very warm so I had a nice swim. We enjoyed a lovely 3 course dinner and the staff are all very friendly and efficient. Breakfast is ok, and I know with the covid issue everything is bought to you at the table but my husband had barely got his weetabix in his bowl when his cooked breakfast arrived so not sure why this has to happen. But on our second morning we both had porridge and asked for the cooked breakfast to be bought to us after we had finished eating it and that was better.. One of the lovely female waiting staff helped us out with finding the bus stop to Cambridge which we did manage to find. We aren't very good navigators but for anyone wanting to use the bus service you need to head to the back of Morrisons and cross over the road Returning from Cambridge the bus leaves from the road behind the bus station. Late Saturday afternoon, our anniversary day we had Champagne, Chocolates and Strawberries sent to our room from our grown up children, organised by Dora on reception, a lovely lady. I wasn't able to use the spa on the Saturday but got a quick swim Sunday morning before we left. There are lovely gardens to walk around with lots of seating areas but the weather wasn't very good so hopefully we can return when the weather is better. This is a very nice place to stay and the staff are wonderful.
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Date of stay: September 2020
Cleanliness
Service
Sleep Quality
Room Tip: We asked for a walk in shower and had room 328 which is a room for easy access.
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1 Helpful vote
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Response from David Rowley, General Manager at DoubleTree by Hilton Cambridge Belfry
Responded 4 Oct 2020
Dear Barbara003, Thanks for leaving us a 5 bubble review and sharing your recent experience at the Hotel. I am so pleased that Dora and the team took good care of you during your stay and you enjoyed the dining and leisure club experience. I appreciate your feedback on Breakfast timing and have shared this with the team. Your visit timed just after government guidance had changed meaning we just switched from a heavily adjusted buffet service to full table service and this does mean the team were getting used to this new style including of course the timing of items delivered. None the less we will be sharing it to everyone is aware of the need to time food delivery appropriately. I do hope you will return to us again soon. Many thanks David Rowley General Manager
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Tim W wrote a review Dec 2020
Willington, United Kingdom7 contributions9 helpful votes
Extremely friendly, kind and attentive staff. A rather corporate environment, however for our visit a good arena for the high risk circumstance. We would like to make a very special thank you to Dora, the lead receptionist, who despite being under significant pressure, was both professional and attentive regarding our complaint pertaining to the Spa arena, which is unable to effectively comply with general IPC regulations and indeed the higher standard required to meet Covid 19 specifity in terms of IPC. A final thank you from Rufus dog who was made most welcome by all.
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from David Rowley, General Manager at DoubleTree by Hilton Cambridge Belfry
Responded 14 Dec 2020
Dear Tim W, Thanks for reviewing the Hotel. I am very pleased to read that the overall experience was a positive one (for you and Rufus the dog!) and that Dora went the extra mile to resolve your concerns. We follow all Government legislation for COVID 19 in all areas of the hotel including the Spa. In the spa this includes significantly reduced capacities, guests not using the changing facilities and arriving pool ready, sanitising all surfaces every 30 mins and placement of sanitiser in key areas. I have messaged you directly so I can discuss any specific concerns with you as its very important to the team and I that guests feel safe and secure when using our facilities. Many thanks David Rowley General Manager
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Hayley P wrote a review Nov 2020
West Wickham, United Kingdom1 contribution
I emailed directly to the hotel before writing on trip advisor explaining how I would give them the chance to respond and act directly before leaving a bad review for others to see which would negatively impact their brand reputation, but they never replied. So here’s my experience... We were extremely disappointed with the experience of our stay, which was the Spa 1 night package. Let us begin with when we arrived. We did not have our spa robes in our room, of which reception told us we were not to have access to. Upon explaining that we booked the Spa 1 night package, the lady ran off to get us some. I had my treatment that afternoon, while my friend had hers the following day which we only just about managed to book upon a mere guess that we might have to beforehand, without any information telling us so. We assumed that naturally we would be able to use the spa facilities as part of our Spa 1 night package - we appreciate that there would be new measures due to COVID, but wished we were informed upon booking explicitly that we must book a slot. Not knowing this, we were unable to use any of the facilities at all, with the maximum 7 person capacity that was already full. Their website states that the amenities & services are available but just with reduced service, so we didn't think with our package that we'd have to book. Additionally, we were asked to pay for our treatments, where again we had to remind staff that this was included in the package we had already purchased. At this point, we were not at all happy with our experience so far, but were looking forward to our dinner and breakfast, hoping it would make up for it. However, it only got worse. Our dinner was served before our drink, and wasn't addressed until a while after whereby the maître d offered us a complimentary drink which we happily accepted, only to be asked to pay for this, along with the meal and wine (which is included in the package) when we checked out!!! I explained to reception that not only was our meal included in our Spa 1 night package (which we had to remind staff constantly, from the very beginning) but the extra drink was due to the poor service we experienced. As you can imagine this added the cherry on top of our awful stay. This situation at checkout happened an hour before we waited half an hour to be noticed at breakfast and take our order. We sat waiting, watching the chaos around us and had to ask a waitress to serve us in the end, where she said to wait for a further two minutes as she went off to dish up other people their breakfasts. When she finally came back, we settled for a pastry, knowing that it wouldn't take the waitress as much time to serve up as it would a hot breakfast. Not only that, but we had no time left to eat due to breakfast finishing and my friend having her treatment. There was no apology, or acknowledgement of the situation throughout. We paid a hefty £232 for dire service, poor breakfast, and no access to any of the facilities. At no point did we feel as though we were staying in a four star, luxury hotel. We feel disappointed and upset too that our complaint never got addressed via email. Perhaps it will be acknowledged on here.
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Date of stay: October 2020Trip type: Travelled with friends
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Response from David Rowley, General Manager at DoubleTree by Hilton Cambridge Belfry
Responded 15 Nov 2020
Dear Hayleypugh97, Thank you for leaving feedback. Naturally we are very disappointed to have fallen short of expectation and then also not taken the opportunity to make things right when you wrote to us. We normally get these details right but there are a number of errors from our side including the lack of robes in your room on arrival. We are very limited to what we can list on the Hilton website but as you say it mentions the various restrictions with the full details on our own Cambridge Belfry Website. As I am sure you will appreciate COVID guidelines have had a significant effect on what used to be normal in terms of spa but you should have been sent a pre arrival welcome email detailing the need to pre book pool time but I can see this was missed. You were not asked to pay for your treatments that were included but were offered various upgrade options on the day of your visit which is our normal standard. It is shame to hear that Dinner was also not without issue and that we then also missed the opportunity on departure to make things right. Our communication afterwards has been slow due to the lockdown but this is certainly no excuse and as a team we will be learning from the experience. We will be reaching out to you shortly to make amends. Yours Sincerely David Rowley General Manager
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desrez wrote a review Oct 2020
st ives26 contributions12 helpful votes
+1
Mixed review as the staff were very nice and helpful, the evening meal and breakfast was very good. As a wheelchair user I found getting in the pool and jacuzzi fairly easy to get in and out of with help, we couldn't use the locker's as you need £1 to release the key, we were told to get changed in the room to make it easier for us, so we left our money in the room. Negatives- Had to go back to reception as the card wouldn't unlock the door, No leg on the corner of the bed, As two single beds put together, one squeaked with the slightest of movement, Duvet cover frayed, Towels stained and sellotape on the the curtain pelmet.
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Date of stay: October 2020Trip type: Travelled as a couple
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Response from David Rowley, General Manager at DoubleTree by Hilton Cambridge Belfry
Responded 2 Nov 2020
Dear desrez, Thanks for the review and I am sorry to hear that we have fallen short of our normal high standard. Currently we ask our hotel residents to come to the Pool ready changed and not to use the changing facilities to minimize social contact. All of this is listed in the welcome letter given to guests on arrival. I am sorry for the errors in your room. There is no excuse for this and I have passed these comments to our Head Housekeeper to action. Yours Sincerely David Rowley General Manager
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PRICE RANGE
US$113 - US$192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the cambridge belfry - a q hotel cambourne, cambridge belfry cambourne
LOCATION
United KingdomEnglandCambridgeshireCambourne
NUMBER OF ROOMS
120
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Frequently Asked Questions about DoubleTree by Hilton Cambridge Belfry
Which popular attractions are close to DoubleTree by Hilton Cambridge Belfry?
Nearby attractions include Byron's Pool (0.01 miles) and Cambourne Sports And Social Club (0.3 miles).
What are some of the property amenities at DoubleTree by Hilton Cambridge Belfry?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at DoubleTree by Hilton Cambridge Belfry?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at DoubleTree by Hilton Cambridge Belfry?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at DoubleTree by Hilton Cambridge Belfry?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Cambridge Belfry?
Conveniently located restaurants include Greens Coffee & Co, Chutney Joe's Cambridge, and Cambourne Grill.
Are there opportunities to exercise at DoubleTree by Hilton Cambridge Belfry?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is DoubleTree by Hilton Cambridge Belfry located near the city centre?
Yes, it is 0.1 miles away from the centre of Cambourne.
Are any cleaning services offered at DoubleTree by Hilton Cambridge Belfry?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Cambridge Belfry offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Cambridge Belfry?
Many travellers enjoy visiting Bourn Windmill (1.5 miles).