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Garden Hill Mansion

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Traveller (72)
Room & Suite (26)
Dining (2)

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About

#4 of 18 small hotels in Trang
Location
Cleanliness
Service
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Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Thai
Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Car hire
24-hour security
Chapel / shrine
24-hour check-in
24-hour front desk
Wifi
Taxi service
Concierge
Non-smoking hotel
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Refrigerator
Bath / shower
Complimentary toiletries
Safe
Seating area
Clothes rack
Iron
Hair dryer
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Room types
Non-smoking rooms
66Reviews1Q+A6Room tips

Reviews
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hunglow wrote a review Mar 2024
Phuket, Thailand1587 contributions556 helpful votes
noisy and not very clean. friendly staff great location. decent internet but overall the room could be given a very good cleaning and some maintenance. the noise came from either being next to the elevator or being near a water pump it was a constant sound of something mechanical working.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Maria-Victoria wrote a review Mar 2024
Thailand5 contributions
We have stayed at this place many times and everything has been great. But the last time, the daytime administrator probably presented himself as a boss, and ordered that cleaning room is only until 12:00 noon (have you meet such bull sh*t in other hotels?), and at what time we should to change the room. Dude, learn to communicate with clients correctly first! And by the way, the cleanliness in the rooms is mediocre, it could be cleaner (a lot of not our hairs on the floor). I saw large cockroaches twice. The door to the bathroom doesn’t open completely, and this is rare stupidity! Bad Wi-Fi. It's hot in the elevator. I would advise the hotel administration to respect and be especially attentive to guests who stay with you more than once. Improve their conditions, not worsen them.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rafflesia wrote a review Oct 2019
Worldwide615 contributions256 helpful votes
We have been travellers to Thailand for over 10 years, had visited almost all the islands on the Andaman but had never come to Trang city. Trang is not a touristic city for "Farangs" (Foreigners), only for Thais and there are not too much options of hotels. Trang is still used by Foreigners as a transit spot on the way to the Andaman islands. But it is well worth a visit! So, this year we decided to come. Shifted the plane by the train and had 16 hours of an amazing journey along the green South! After a search into the hotels of Trang city, most were full due the Chinese Kin Jai Festival, I lastly decided for the Garden Hill Mansion Hotel. Have read some reviews (some good, some not good written by Thais) and saw the pictures. Looked nice and new. From the street you see a beautiful sunset coloured building. Rooms are basic but nice, not very large. Despite having read some Thai guests reviews that I really did't like and would make me think twice about "book or not book", even though I booked a room for 6 nights. At the check-in we were asked to leave 500THB in cash as a deposit. Went to Room 502. There's an INFO on the wall next to the key holder and the light switch: A PRICE LIST of all items in the room, in case guests break or damage anything. Makes guests feel like they're not very welcome. In the bathroom: the tap of the sink was swinging a lot and was very difficult to open. After, we realized the sink was completely clogged. Water was not going down, not even 1 cm. (Both of us brushed our teeth in the shower) In the shower, the water was hot for 5min and the light of the heater was suddenly off. My husband learned that the main switch on the electrical board was cuting off the energy every 2 minutes. So he turned it on for more than 10 times while I was in the shower. In the balcony there is a dish washer type sink. The tap was hangged and swinging outside the hole. There is no telephone in the room and as the night shift Staff of reception would not understand english, we reported the day after. We asked reception to fix both taps, unclog the sink and fix the heater. Manager/owner unclogged the sink only. On the third day none of the taps and the heater were fixed. We asked to change room and so we moved to 507. Again, both taps were swinging a lot which turned to be very difficult to open and use them. Also the pipe of the outside sink had no protection and when we opened the tap, the water would be dripping to the floor. Immediately informed the Housekeeping Staff and Mrs Noon was exceptional, she fixed the pipe at that moment. On day 4, both taps were still not fixed. On that night we brought food from the Market to eat in the room. I asked reception to provide us one table for eating and after dinner we would give it back (there are tables on the 6th floor, where there is a large room for meetings/meals/events). So, the Staff immediately took the phone to speak with manager/owner. I was told that they don't allow people to eat in the room (really??!!) and that the only table they could offer is the one that is outside the entrance of the hotel. He even dared to tell me that I should clean up the table and chairs before eating (really?!?!?) due the heavy rain. That was the moment I realized how disrespectful he was to me. Anyway, we had dinner in the room. Finally, next day both taps were fixed/changed. I did not informed reception about the bottom of the door in the bathroom, it is severely destroyed like it was bitten by an angry dog. I remembered about the 500THB deposit and...are these the conditions that the manager/owner offers his guests? He wants money but shows no care about the facilities...and then you stay at any "Centara Hotel" that never ever asked us for a deposit...that really makes you think about things... Before booking this hotel I think anyone should be aware that: 1- rooms have no maintenance at all ("What for?" when 99% of the guests are Thais and 99% of them will never complain even when they are being impaired...), manager/owner will act only after many attempts from the guest 2- all Staff are under control by fear (there is a Staff woman at reception that is always trembling in fear when manager or wife are around. One of the times I spoke to her about the taps and she started trembling more. It was so uncomfortable for me) 3- manager/owner has a full live coverage of all areas to control guests and employees at all time 4- there is a mirror behind reception that hides the office from where the owners control guests and employees without being noticed (smart,hein?!...) sometimes if you ask to speak with manager, you are told the manager is not there, but he is behind that mirror 5- instructions to Housekeeping are clear: room with 2 guests provide 2 shower towels (guests don't need hand towels) + 1 shampoo (20ml) + 2 soaps 6- they deliver a wrong information about the BREAKFAST on every booking sites. When you book online they inform that the Breakfast is available but has to be payed at the hotel. THEY DON'T SERVE BREAKFAST HERE. 7- manager runs the hotel TO SHOW EVERYONE the BIG MANSION (that gives the name to the hotel), their dwelling site. POSITIVE POINTS: THE STAFF. Mr Ball from reception is so professional and beside not speaking fluent english he is ready to help in any occasion, he's very polite, smiling at all times and very efficient. The other Staff in reception (whose name I don't know) is very quite, she doesn't speak at all and she's always trembling, acting like she's being observed at all times and she fears the owners. ALL Housekeeping Staff are amazing. We must make a special thanks to Mrs Noon for being such a dedicated, professional, prompt and efficient person, if you ask her for something you need she will think on a solution right away. Each day she made us feel welcome with her smile and helped us even about the places we should visit in Trang. After repeatedly requesting wipes/towel for the Lobby Toilet, I asked the manager in front of some staff (I did it on purpose) if he usually washes the hands and how does he dry them. This is a hotel, not a home, not a market. Hosting and respecting guests is something that manager should never ever forget to do. From then on he stopped greeting us with a "Sawadee krab". Once the Express train was full, we had to stay 1 more night at the hotel. I gently asked manager/owner if he could call the Train station so I could confirm about the tickets and he simply turned his face to the computer behind the reception. A very good sign of a well educated person. Honestly, I would never ever recommend this hotel to anyone. The owners don't know how to run a hotel. They act like policemen, they don't make anyone feel comfortable.
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Aaron wrote a review Apr 2019
Poole, United Kingdom34 contributions11 helpful votes
We stayed here before going onto Nakhon Si Thammarat to see friends. We enjoyed the stay although we were very tired after travelling all day. The place was clean, cheap and the staff were very polite.
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Date of stay: December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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anderssvenss0n wrote a review Nov 2018
Stockholm, Sweden5 contributions3 helpful votes
Property feels quite well taken care of and the bed was comfortable, not the typically stone hard mattress you many times end up with. It is centrally located, which is practical. I visited Wattanapat Hospital, which in my mind is the best hospital in this part of the country, and it is really close to the hotel.
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Date of stay: November 2018
Cleanliness
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jasmin & Jake Shearer wrote a review Jun 2018
Altrincham, United Kingdom64 contributions63 helpful votes
Stayed for 4 nights which were the longest 4 days of our lives. The hotel was close to a number of convenience shops and cafes. We arrived via tuk tuk which are very cheap in Trang and don’t try to rip you off if you’re a tourist which is great. The room was clean and spacious, free bottled water provided but very limited toiletries so may want to bring your own shampoo etc. The beds are rock hard- like sleeping on slabs of wood. Although tucked away from the main streets at night it was still very noisy. There was also construction work going on in the hotel so drilling and hammering began at 8.30am! We had researched Trang had beautiful natural countryside which was very true, except for 3 our of our 4 days it rained constantly- which is no way the hotels fault but being stuck inside with no English Tv channels and intermittent WiFi nearly drove us round the bend. The staff are friendly and eager to help which was a bonus and helped us call tuk tuks and rent motorbikes. Overall I would only recommend this place if you are travelling on a budget there!
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Date of stay: May 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jesús P wrote a review Mar 2018
4 contributions
I have arrived at the reception of the GardenHill Mansion Hotel and after requesting my passport and making the check-in arrangements, they ask me for a deposit of 500 BATH. before my refusal to deliver that money because I understand that my reservation has been made with AGODA and not directly with the hotel I ask you for more accurate and correct information of the particular conditions of the hotels, so freely and with accurate information I decide if I go through of you or I do it with another platform for example TRIVAGO.   The supposed boss was presented at my request at the reception and with bad manners and bad manners, beating on the counter a beautician would not stop recriminating me and disrespecting me. I wanted to prevent the accommodation and to assert its internal policy over the contract they have with AGODA. This situation is unfortunate, besides the lack of civility and education leave much to be desired. I hope to remedy these improper attitudes of people facing the public and tourism in particular
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Date of stay: March 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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MarjoF wrote a review Mar 2018
Helsinki, Finland59 contributions26 helpful votes
Near the Wattapanat Trang Hospital this hotel offers clean rooms with ac, shower and minibar. Would say its good value for money. The reception staff were extremely helpful and spoke reasonably good english.
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Date of stay: March 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tim L wrote a review Feb 2018
The Hague, The Netherlands125 contributions32 helpful votes
Stayed 1 night for about 500 Baht. Staff was very friendly and the room on ground floor was basic but good and spotlessly clean. Disadvantages however are that even on the outside balcony smoking is very much prohibited and will be fined if noticed. Also there was a list with the prices of every single inventory item to show guests what they charge if anything is damaged or stolen. Even stains on bedlinen will be charged for. Oh and the deposit for the key is more than the actual price per night. I mean I understand that hotels want to minimise damage and theft, but all these measures did not contribute to me feeling welcome but more like a potential criminal.
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Date of stay: January 2018Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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lianhuamin wrote a review Dec 2017
Malaysia248 contributions112 helpful votes
the first impression-clean, from the car park, lobby. staircase, room floor, and toilet. It even has a small balcony. Its next to a Lee Express supermarket. 7-11 is about 10 minutes away. The lodge is located in a quiet surrounding.
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Date of stay: December 2017
Value
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip: higher floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
£11 - £14 (Based on Average Rates for a Standard Room)
LOCATION
ThailandTrang ProvinceTrang
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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GARDEN HILL MANSION - Updated 2024 Reviews (Trang, Thailand)

Frequently Asked Questions about Garden Hill Mansion
Which popular attractions are close to Garden Hill Mansion?
Nearby attractions include Cinta Garden (0.5 miles), Phraya Ratsadanupradit Mahison Phakdi Monument (0.04 miles), and Trang Church (0.7 miles).
What are some of the property amenities at Garden Hill Mansion?
Some of the more popular amenities offered include free wifi, free parking, and a concierge.
Which room amenities are available at Garden Hill Mansion?
Top room amenities include air conditioning, a refrigerator, and a desk.
Is parking available at Garden Hill Mansion?
Yes, free parking is available to guests.
What are some restaurants close to Garden Hill Mansion?
Conveniently located restaurants include Mamma Mia, Ruan Thai Dim Sum, and Green House at Trang, Thailand.
Is Garden Hill Mansion located near the city centre?
Yes, it is 0.5 miles away from the centre of Trang.
Which languages are spoken by the staff at Garden Hill Mansion?
The staff speaks multiple languages, including English and Thai.