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Gran Hotel Plaza Imperial

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1 room 2 adults 0 children
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Gran Hotel Plaza Imperial
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62 Reviews from our TripAdvisor Community

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Showing 16: English reviews
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Reviewed 29 April 2016 via mobile

Whilst visiting a hotel for either business or pleasure I don't expect to participate in forensic archaeology but when I did with the Gran Hotel Plaza Imperial it was fascinating journey into the past; mainly, but not exclusively, the early 1980s. The early investigations into the stickers underneath the hairdryer disguised as a weapon of torture uncovered a former history...

Thank farqualar
Santiago, Chile
Reviewed 23 June 2015

Hotel located in a high speed street with just a restaurant along side but nothing else in the near. room adequate but bathrooms very poorly furnished with no towels available until late afternoon. Breakfast quality standard very defficient and just set up to aim for Mexican customers, foreigners could have just fruits. Security in the rooms also a problem with...

Thank harold r
London, United Kingdom
Reviewed 12 February 2013

If you need a Crowne Plaza, go to the Crowne Plaza. I found this place an unexpected gem, and well worth the price of the room. The building is huge and strange, but rooms are spacious and the staff here were great, very welcoming and helpful, 24 hours a day. At the Mexican breakfast buffet there's a man called Florentino...

Thank B M
Reviewed 12 February 2013

Common rooms, there are cheaper options available. Do remember to stamp your parking ticket otherwise they will charge you. Wifi included. It was november but there was no heat cold lobby and hallway.

Thank prosignia300
Los Angeles, California
Reviewed 21 November 2012

To stay here is to time travel back about 30 years to an era when there were not all that many hotels available in the Toluca area. The hotel layout is very disjointed and the ambiance is one of faded glory or bygone days. There is a reasonably useful, heated and indoor swimming pool here, probably about 20 meters in...

Thank og84
Nashville, Tennessee
Reviewed 2 September 2012

I did not feel safe from the minute I walked into the hotel. The lobby is large, dark, and empty. When I got to my 2nd floor room (no elevator), the window was open. It was quite heavy to close and I could not get it to lock properly. The room itself seemed okay although the bathroom was small and...

Thank nashville_dog_lover
IHGCare, Guest Relations Manager at Gran Hotel Plaza Imperial, responded to this review

Dear nashville_dog_lover, Thank you for taking the time to express your thoughts and concerns. I am pleased that you found our room accommodations satisfactory to your needs. Please accept my sincerest apology for any inconvenience caused by the malfunctioning of the Internet connection and if you found our hotel's ambiance less than satisfactory. We take all reviews positive and negative...

Barrie, Canada
Reviewed 11 April 2012

This Hotel appears to be in a never ending state of construction. The photos they display are only the lobby and pool building, the actual hotel is behind that building, and is a dumpy not so clean, run down mess. The parking lot is a disaster as well. My room was barely OK , but the window frame was falling...

3Thank Rocket455
IHGCare, Guest Relations Manager at Gran Hotel Plaza Imperial, responded to this review

Rocket455, Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Ben J IHG...

Tel Aviv, Israel
Reviewed 24 September 2011

This hotel had very attentive staff who helped make my stay comfortable as possible. I am very grateful to them for their hospitality and wonderful customer-oriented service. There is an indoor pool which was mainly empty and a gym, too. The only downside is that there is nothing to see/do in the area, and one has to take a taxi...

Thank travelandtell_11
Mexico City
Reviewed 26 February 2011

We pulled intl the hotel entrance and took our parking lot ticket and there were traffic cones set up to our right which was clearly the hotel entrance. It seemed like we should have gone straight into what looked like (and was) an area closed and under construction. It is a real safety hazard. The lazy person who was supposed...

Thank Happy_on_the_road
Reviewed 19 March 2010

I stayed at Holiday inn Toluca last Tuesday whit my husband, and we were very pleased with all the service and kindness of the staff there. even that the hotel is in a remodelation process, all the staff treat us as kings, and try very hard to asist in time all the requests we had. also they have a beautiful...

Thank norever

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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Questions & Answers

Questions? Get answers from Gran Hotel Plaza Imperial staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“select a better located one...even is worthy to pay a bit more”
 of 5 bubbles haroldr538, 23 Jun 2015 | Read review
“Their master suites are seriously spacious, with separate living rooms and dining areas, and two toilets. Condition is only fair but for the price you can make this a great stay.”
 of 5 bubbles BM268, 12 Feb 2013 | Read review
“Many of the rooms are a very long walk down corridors and up and down stairs, when coming from the lobby, so be prepared to get some exercise.”
 of 5 bubbles og84, 21 Nov 2012 | Read review
“Go to the Holiday Inn Express near the Airport in Toluca, it's excellent.”
 of 5 bubbles Rocket455, 11 Apr 2012 | Read review
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