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Shangri-La Hotel, Tokyo

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Traveller (1265)
Room & Suite (465)
Dining (129)
Ratings and reviews
Travellers' Choice2018 Winner
Ratings
Location
Cleanliness
Service
Value
Travellers talk about
“horizon club”(77 reviews)
“escort service”(11 reviews)
“train station”(73 reviews)
View all reviews
What's included
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
5 Star Hotel
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel.
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Location and contact
1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Name/address in local language
Hotel website
9.3 miles to Haneda Airport
999 restaurants are within a 0.25 mile radius
0.2 miles from Tokyo Central Railway Station
View nearby attractions and restaurants
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Reviews (1,638)
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936 results
Traveller rating
820
93
17
5
1
Traveller type
Time of year
LanguageEnglish
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820
93
17
5
1
Show reviews that mention
All reviewshorizon clubescort servicetrain stationlobby loungemeet and greetnarita expresscorner roomdaimaru department storejapanese restaurantnespresso machineoffice buildinglittle thingsbeautiful roomrain showerwet roomcity viewsuperb hotel
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1 - 5 of 936 reviews
Reviewed 5 days ago via mobile

We had a difficult time choosing between the aman and this hotel, but im glad i went with this one. The hotel is located next to tokyo station, we were picked up outside of our train the narita express and basically walked to the hotel....More

Thank imohiudd11
Reviewed 1 week ago

This place is wonderful. We stayed on the horizon club level, and it made all the difference. What an elegant establishment, with service from some of Japans very finest. The lounge area upstairs made such a wonderful impression upon us, that every time we left...More

Thank Trevor J
Reviewed 1 week ago

We enjoyed our stay at the hotel because of the attentive service, wonderful room and great location. I would highly recommend this hotel. The room was fantastic. The only disappointment was the breakfast buffet; the entree selection was outstanding but the buffet had limited selection...More

Thank buchabob
Reviewed 1 week ago via mobile

This was my second visit to the Shangri-La. Unfortunately, there were a few bumps. On arrival, my room was not ready although the arrival time had been communicated days in advance. When finally a room was ready, it was a twin bed (I do not...More

Thank travellingf0rw0rk
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 1 week ago

Dear travellingf0rw0rk, Thank you very much for your review. We are delighted that you enjoyed our rooms and the breakfast experience. However, please accept our apologies for not having met your expectations with regards to the arrival and the service at the Lobby Lounge. Rest...More

Reviewed 2 weeks ago

Love this hotel - great location, excellent views and breakfasts. Cosy meeting facilities. Panoramic windows - cool urban landscape day and night. Imperial Gardens view. Through windows you can see how bullet trains below goes back and forth.

Thank eldaru
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 1 week ago

Dear eldaru, Thank you very much for your review and we are pleased that you had a great stay with us. We truly hope to be able to welcome you 'home' in the near future. Sincerely, Marcus Bauder General Manager

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$527 - US$1,035 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#1 Business Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$527 - US$1,035 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#1 Business Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
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Traveller (1265)
Room & Suite (465)
Dining (129)
Pool & Beach (18)
Business Centre & Event Rooms (4)
Nearby
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's
also a downtown area with shops that were founded over
a hundred years ago. Department stores and luxury
boutiques line the route from Nihonbashi to Ginza.
It's a long established tradition to shop and stroll
while the road is closed to traffic. Luxury hotels,
world class cuisine from talented chefs, and a
collection of glitzy clubs will make this area popular
...More
Questions & Answers
Ask a question
roadster76
1 June 2018|
AnswerShow all 2 answers
Response from C B | Reviewed this property |
If you are famous, they won't even notice your tattoos
0
Votes
ongo51720
16 April 2018|
AnswerShow all 9 answers
Response from Mint-onmy-Pillow | Reviewed this property |
I thought the breakfast was outstanding. Plentiful with quite a few dishes to choose from. Amazing pastries too
0
Votes
Nanette S
16 August 2017|
AnswerShow all 3 answers
Response from Richard L | Reviewed this property |
No. Don't be so stupid. Get a the concierge to do it.
0
Votes
Room Tips
"Sign up for Shangri-La's Golden Circle before booking a room!"
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"Go around the 28th floor and face north if possible, not noisy at all."
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"Go for the Horizon Club option to guarantee a room with a great view"
Read review
"Horizon club rooms"
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