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Shangri-La Hotel, Tokyo

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Traveller (1212)
Room & Suite (453)
Dining (123)
Overview
  • Excellent78%
  • Very good16%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(69 reviews)
“escort service”(11 reviews)
“train station”(72 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Contact Info
Name/address in local language
Offers from Shangri-La Hotel, Tokyo
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,595)
There are newer reviews for Shangri-La Hotel, Tokyo
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Traveller rating
798
91
15
4
1
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798
91
15
4
1
Show reviews that mention
All reviewshorizon clubescort servicetrain stationlobby loungenarita expresscorner roommeet and greetdaimaru department storejapanese restaurantnespresso machineoffice buildingbeautiful roomlittle thingsrain showerbeautiful hotelcity viewrooms are spacious
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11 - 15 of 909 reviews
Reviewed 3 weeks ago via mobile

Didn't love the location. It is situated on high floors of a large building. The rooms were amazing however. Service was okay... nothing to write home about. They do have a Michelin rated restaurant within the hotel. Eating there was a great experience.More

Thank Carissa G
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 2 weeks ago

Dear Carissa G, Thank you very much for your review. We are delighted that you enjoyed your dining experience and that you liked our rooms. However, we regret that you didn't like the location and the building style of the hotel. Most hotels in Tokyo...More

Reviewed 3 weeks ago

We arrived on On a cold wet miserable day and escaping the hustle and bustle of Tokyo is the feeling I had entering the Shangri-la's ground floor entrance situated almost on top of Tokyo's Train station. Wikipedia describes Shangri-la as a fictional place described in...More

1  Thank Morimori57
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 3 weeks ago

Dear Morimori57, Thank you very much for your wonderful review and for making the connection to 'Lost Horizon' novel which truly encapsulates our DNA and our philosophy. We are delighted that we have been able to be your urban sanctuary in Tokyo and a retreat...More

Reviewed 3 weeks ago

This was my second time staying and was here for 5 nights. Outstanding stay. Huge rooms, well maintained and well stocked [and frankly, BTW, the prices they charge for the minis of some stuff in the mini bar are very fair...almost too fair... ;-)]. We...More

Thank K J
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 3 weeks ago

Dear K J Thank you very much for your review. We are delighted to learn that you had an enjoyable stay and that we were able to turn a bit of a disappointment around. We truly would like all our guests to feel welcome and...More

Reviewed 4 weeks ago

Firstly, bags arrive in the room as we enter the room, that is amazing. Next, room is spacious and super clean, superb room. Breakfast was great and fast, good range of buffet. Concierge team was superb, made sure all reservations at restaurant and shinkansen train...More

Thank najieb
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 4 weeks ago

Dear najieb, Thank you very much for your review. We are delighted that you had an enjoyable stay and we truly hope that we will be able to welcome you back to your Shangri-La in Tokyo in the not too distant future. Sincerely, Marcus Bauder...More

Reviewed 4 weeks ago

I loved this hotel, my favorite throughout all of Japan including the Four Seasons. Excellent service Very spacious, well appointed, stylish rooms Beautiful bar/lounge overlooking the city Good gym and lovely pool area with a great Jacuzzi and Steam room Brilliant location, next door to...More

Thank Dani1605
Response from MarcusBauder, General Manager at Shangri-La Hotel, TokyoResponded 4 weeks ago

Dear Dani1605, Thank you very much for your review. We are really thrilled to be your favorite hotel throughout Japan. We will work hard to keep it that way and rest assured that the Concierge team has also taken on your comments and will ensure...More

View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$527 - US$1,208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Chiyoda
#1 Business Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Details
Price range
US$527 - US$1,208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Chiyoda
#1 Business Hotel in Chiyoda
#1 Spa Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available
Add Photo Photos
Traveller (1212)
Room & Suite (453)
Dining (123)
Pool & Beach (18)
Business Centre & Event Rooms (4)
Nearby
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's
also a downtown area with shops that were founded over
a hundred years ago. Department stores and luxury
boutiques line the route from Nihonbashi to Ginza.
It's a long established tradition to shop and stroll
while the road is closed to traffic. Luxury hotels,
world class cuisine from talented chefs, and a
collection of glitzy clubs will make this area popular
...More
Questions & Answers
Ask a question
ongo51720
16 April 2018|
AnswerShow all 4 answers
Response from Greg G | Reviewed this property |
On the Horizon Club level, my wife asked for eggs prepared to her specification, and they came out exactly as she wanted. I don't think there is a problem with ordering. The buffet is substantial, as well
0
Votes
Nanette S
16 August 2017|
AnswerShow all 3 answers
Response from Richard L | Reviewed this property |
No. Don't be so stupid. Get a the concierge to do it.
0
Votes
FAtienza
9 July 2017|
AnswerShow all 4 answers
Response from Embers171 | Reviewed this property |
Usual 7 am- 10am.
1
Vote
Room Tips
"Book a club level room"
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"get a horizon club room"
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"Get a city view for a sunrise!! Splurge on a Horizon Club room!!"
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"The higher the better! Our corner suite had the MOST amazing views"
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