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The Tokyo Station Hotel

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Traveller (1320)
Room & Suite (785)
Dining (144)
Overview
  • Excellent76%
  • Very good19%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“dome room”(23 reviews)
“narita express”(74 reviews)
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (1,353)
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760 results
Traveller rating
611
116
26
6
1
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LanguageEnglish
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611
116
26
6
1
Show reviews that mention
All reviewsdome roomnarita expressmarie antoinette morioak barhistorical buildingtokyo stationchief conciergeimperial palacesouth exitconvenient locationqueen roomtrain platformbeautiful hotelramen streetrain showerstate of the arteasy access
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1 - 5 of 760 reviews
Reviewed 6 days ago via mobile

This is a beautiful hotel— luxe, pleasing, and tranquil. Get away from the hustle bustle and into the quiet of your room — we had a city view and it was like watching tv— I made tea and just sat and watched Tokyo go about...More

Thank Anukriti H
Reviewed 1 week ago

I was really excited about staying at The Tokyo Station Hotel. It looked beautiful, and I had read about the exceptional service. But after our recent two night stay there last week, I left disappointed. On the plus side, the hotel is in the perfect...More

Thank TorontoTravelGirl70
Reviewed 1 week ago

Wonderful hotel at Tokyo Station. Renovated to original charm & in superb condition with great architecture. Service was outstanding in every way. Meet & greet ,porters,concierge, room service people. The staff fall back against a wall in corridors & bow waiting for you to pass....More

Thank NihonBaba
Reviewed 2 weeks ago

Great, western-style rooms, lots of space, luxurious bathroom/shower. The hotel buffet-style breakfast is expensive but amazing. Of course the location above Tokyo Station is very convenient for traveling around Tokyo. The staff was always extremely accomodating and eager to help. I want to particularly single...More

Thank Dan R
Reviewed 2 weeks ago via mobile

Excellent service, friendly, best area to travel by bullet or other trains. The staff was something I never experienced before, exceptionally courteous. The cost is a bit pricy, but what can I say, that is Tokyo for you. By the way my daughter found it...More

Thank Jerry N
View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Wheelchair access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Details
Price range
US$351 - US$909 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Chiyoda
#3 Family Hotel in Chiyoda
#4 Romantic Hotel in Chiyoda
#7 Business Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$351 - US$909 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Chiyoda
#3 Family Hotel in Chiyoda
#4 Romantic Hotel in Chiyoda
#7 Business Hotel in Chiyoda
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (1320)
Room & Suite (785)
Dining (144)
Pool & Beach (3)
Amenities (42)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Nearby
Ginza / Tokyo Nihonbashi
Ginza is famous for being a trendy hotspot, but it's
also a downtown area with shops that were founded over
a hundred years ago. Department stores and luxury
boutiques line the route from Nihonbashi to Ginza.
It's a long established tradition to shop and stroll
while the road is closed to traffic. Luxury hotels,
world class cuisine from talented chefs, and a
collection of glitzy clubs will make this area popular
...More
Questions & Answers
Ask a question
iamshiwei
22 April 2018|
AnswerShow all 4 answers
Response from 2018traveler2018 | Reviewed this property |
I would suggest calling the hotel directly with any requests. I sent them an email through their website and didn’t receive a response. But don’t worry, other than this little glitch, the service at the hotel is impeccable... More
1
Vote
Agnes O
3 April 2018|
Answer
Response from CKimoff | Reviewed this property |
Hello, You can email the concierge to request a room closer to the elevators. I'm sure they will be happy to help. I can't include the email in this note, but you will find it on TSH's website (I did). That said, I'd caution... More
1
Vote
Sary N
1 April 2018|
AnswerShow all 7 answers
Response from amiabilita | Reviewed this property |
The tokyo station itself is very big and can be very confusing to go about especially for the first timers. The is located in the station. I had a room overlooking the ticket booth. The cost is on the higher side (tokyo... More
0
Votes