We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Payments made by partners impact the order of prices displayed. Room types may vary.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.

The Peninsula Tokyo

avatar-imageavatar-imageavatar-image
Traveller (1816)
Room & Suite (759)
Videos (8)

View prices for your travel dates

Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

#2 of 3 hotels in Yurakucho
Location
Cleanliness
Service
Value
日本屈指のビジネス街として知られる丸の内エリアに位置するザ・ペニンシュラ東京。皇居外苑と日比谷公園に面しており、ショッピングの中心地、銀座までは徒歩圏内と最高のロケーションに位置します。ザ・ペニンシュラ東京は、2023年に米国の権威ある雑誌「フォーブス・トラベルガイド2023」にて“ホテル部門”においては8年連続の、”スパ部門”においては9年連続の最高ランク5つ星評価をいただきました。栄えある受賞と共に、これからもおもてなしの心を大切に、多くのお客様にお選びいただけるホテルとなれますよう、スタッフ一同邁進してまいります。
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Babysitting
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary tea
Happy hour
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Children's television networks
Highchairs available
Strollers
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand films
iPod docking station
Sofa bed
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Show more
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
City View
Languages Spoken
English, French, Spanish, Arabic and 6 more
Hotel links
Special Deal:Free breakfast with your stay
2,138Reviews19Q+A100Room tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 1,517
  • 424
  • 124
  • 34
  • 39
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
jeanbworldtraveller wrote a review 11 Mar
Luxembourg145 contributions359 helpful votes
I have been staying at this hotel for more than 10 years. Not because it was the nicest rooms or best location or anything like this, but because I always said it had the best service in all of Japan. Not anymore. I booked the hotel 4 months before my trip and contacted the concierge team for restaurant bookings. They reply ONCE or sometimes TWICE per week. They are not responsive anymore. They are not managing to get any bookings anywhere because they are too slow at calling the restaurants. I am now 5 days away from my trip and have been struggling for months with the concierge team, and most of the restaurants I tried to book have not been booked. A real shame and I will not stay here again. I wish I could cancel my stay.
Read more
Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
CanberraNewYork wrote a review May 2023
New York16 contributions5 helpful votes
Hotel's Favourite
Absolutely sensational hotel - it has everything: a wonderful location near Ginza and close to so many shops and a huge range of restaurants from high-end to fun casual places. It's directly above a subway station and is across the road from beautiful parks. The rooms are very generous in size with a huge separate dressing room that could be a small bedroom. Although it's not brand new, it's been impeccably maintained and the quality of the rooms across all aspects is very impressive. The staff are very friendly and responsive - I asked for an iron to be brought to the room and it was delivered in less than 5 minutes. We broke our stay up by a week away and when we returned they had remembered I had asked for an iron and had already put one in the room. Our kids loved the amazing pool and spa. We booked a "Value the Experience" package which was terrific and includes complimentary non-alcoholic drinks from the mini-bar. If you do book this package, I would suggest, however, that you check you bill upon check-out as they had charged us for the non-alcoholic drinks and it was a bit awkward because they also charged us for an oolong tea from our connecting room which they told us they wouldn't remove as that room wasn't a "suite" room like our other room was so didn't get the complimentary beverages. I should have just taken the tea from the other room! It seemed a silly petty thing to charge us for and not consistent with the rest of the experience there. Apart from that, though, it was terrific!
Read more
Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Share
Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded 11 May 2023
Warm greetings from The Peninsula Tokyo and thank you for choosing our hotel once again for your recent stay. It is a great honor for us to receive your very kind words of praise that you had a wonderful time and that the hotel is a wonderful place to stay.  I truly regret that you encountered some inconveniences with the bill, and we deeply apologise for not having confirmed the details upon check-out, which we deem as truly unacceptable on our part. Please rest assured that your comments have been shared with our team to review and to ensure this does not happen again in the future.  Again, thank you for sharing your feedback. We hope to have an opportunity to welcome you back in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
rsegraves wrote a review Feb 2024
Cleveland, Ohio236 contributions211 helpful votes
Over the top in design service ambience and location Remarkable Attention to detail in design Minimalist oriental decor you feel relaxed and peaceful upon entering the room Such a peaceful oasis in the midst of the frantic pace in Tokyo High price but I wanted to indulge after suffering family tragedy
Read more
Date of stay: February 2024Trip type: Travelled solo
Room Tip: You can find lovely hotels in Tokyo at much more reasonable prices but none have the elegance of...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
123Hami wrote a review Jan 2024
33 contributions49 helpful votes
there is nothing in particular wrong with The Peninsula, but it most certainly does not offer any breathtaking experiences either. It is quite ok, and location is great. Breakfast was more suitable for business travelers than leisure trips that take more than a weekend, as the menu was limited and set. The main minus point is the concierge service, which left room for quite a deal of improvement. we were sent on a wild goose chase to restaurants that were not open, got told they did not take reservations, but on the spot turned out being by reservation only...
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded 1 week ago
Dear 123Hami, Warm greetings from The Peninsula Tokyo and thank you for choosing our hotel for your recent stay. Thank you for taking the time to share your comments with us. It is through messages such as yours that we are able to improve our services to meet and exceed all of our guests’ expectations. Your comments regarding the lapses in concierge service have been well noted and we assure you that your feedback has been shared and reviewed with our teams. We are also taking the necessary steps and action points so that these issues do not happen again. We highly appreciate your constructive comments which allow us to continually improve on our guests’ experiences. We hope to have an opportunity to welcome you back to the hotel in the future. Yours Sincerely. The Peninsula Tokyo
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
On_A_DarkNight wrote a review Jan 2024
Morgan Hill, California26 contributions20 helpful votes
This is our first time staying at the Peninsula hotel. It was a good experience but not significantly memorable or remarkable. The service was inconsistent and the hospitality could have been better. The location is great; there is a direct way from within the hotel to the subway, and the JR train station is within walking distance. Starting from check-in, we arrived in the evening. We went to the check-in counter, proceeded with the check-in process and later was hosted to the room for in-room check-in. If we’re supposed to have in-room check in, stopping by the check-in counter would be unnecessary. The staff could have greeted us as soon as the hotel limousine dropped us off and escorted us to the room directly. The executive suite room is phenomenal. It’s in the corner of the building so we can have a wide-view of the Ginza area including a view of the top of Tokyo tower! We appreciate the hotel proactively arranged an extra bed for our son in living room, but we informed the check-in staff that we don’t need it and asked to take it out which he acknowledged. We stepped out for dinner and returned to the room to find the extra bed is still there. It could be misunderstanding or could be short of staff on the new year night but would it be nicer to put some note to let us know if it can’t be done on that night? The room has all you need - complementary drinks, water, clean Nespresso machine with capsules, wine glass/regular glass, good quality of hair dryer, bathroom amenities kits were fully filled up everyday and fancy automated bidet. The hotel shows their equity and inclusion value by providing kid size bath robe, in-room slipper, toothbrush, at-pool flip flop and floaty for kids who need. The welcome fruits and welcome cute chocolates are good treats. And the experience would be great if the attention to detail is more consistent … we used the plates on one night, the dirty plates were taken away in the next day but the clean plates and silverware haven’t been back filled while some fruits and treats are still left. Would it be nicer to proactively continue the backfill (snack plate and silverware) until at least the guest finished all the treats or ultimately during a whole staying periods? One night, there’s a note to tell story of one special treat. We love it. We love to learn about beautiful culture of each country. Too bad, that was one and only night that we see personal touch. There was no any note to wish us good night like other hotels we stayed. Actually, a note to teach us Japanese word, it would be great as well. One early evening, we were hanging out in the room which it’s at the time that the staff will drop off the sweets for the night. We received the sweets from her and expressed our thanks. Later, we stepped out for dinner. We came back and found that the room was not turned down. Perhaps they assumed we stayed in the room the entire evening. But, why not just call to the room when it’s time to turn down to see if we’re in / out or even ask if the turndown is required? We tried breakfast at the lobby restaurant. The traditional Japanese breakfast was simple and tasty. Kids meal was presented well. We realized in the 2nd day that we’re supposed to have a welcome drink and assorted bread served along with the meal. We also tried the Peter restaurant, the tasting menu was ok but the presentation was beautiful. In-room service was good., we tried the acclaimed ippudo ramen which was delicious and beautifully presented. The Tonkatsu pork was the best! The swimming pool is so beautiful and the staff are very proactive and friendly. They stepped in to greet and guide us to change the shoes, set up the seats, towels, water and swimming caps are provided. They even sent us off at the door. 5 night later, it was time to check-out. Again, we couldn’t feel the warm, friendly hospitality. We were checked out by a different staff member while the staff member who checked us in was standing next to him. It’s interesting that the check-in staff didn’t step in or greet us but instead allowed his colleague to confirm common items… room number, name etc. We wonder if we didn’t say good bye first, will he even say good bye to us and with our name?!? The hotel interior is beautiful with master piece of art. It is really beautiful but no charm. Under the name of Peninsula and especially in the Japan location, we would expect the hotel could have done better. There is one entrance via lobby to go to the hotel room but only a few times that we will hear .. good morning, good afternoon, good evening - regardless the language. There was nothing above and beyond for such “have a good day”, “anything we can help”, “welcome back”, “how’s your day”, etc. We first thought that it could be a language barrier but if we’re comparing with the officer at train station who could barely speak English … we could feel his hospitality to guide us how to get the train ticket … this could be something more than just language. So, it’s probably good that the checkout staff didn’t ask us if we will return for another stay.
Read more
Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Share
Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded 18 Jan 2024
Dear On_A_DarkNight, Warm greetings from The Peninsula Tokyo and thank you for choosing our hotel for your recent stay. Thank you for taking the time to share your comments with us. It is through messages such as yours that we are able to improve our services to meet and exceed all of our guests’ expectations. Your comments regarding the lapses in service have been well noted and we assure you that your feedback has been shared and reviewed with our teams. We are also taking the necessary steps and action points so that these issues do not happen again. We highly appreciate your constructive comments which allow us to continually improve on our guests’ experiences. We hope to have an opportunity to welcome you back to the hotel in the future. Yours sincerely Patric Hadorn Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
JGF wrote a review Jan 2024
Los Angeles, California16 contributions10 helpful votes
Extraordinary. I have been blessed to stay at luxury hotels around the world and every 5* in Tokyo (Bulgaria, Aman, Park Hyatt, Prince, Mandarin, Shangri-La, Four Seasons Otemachi, etc) yet the Peninsula is my new home. A special thank you to Joseph (Lobby Manager) and Zachary (Guest Relations) for making the stay the much more special. From the moment we checked in, we felt taken care of. No request wasn’t answered and responded to with care and efficiency. You won’t be mad if you stay at Bulgaria, Aman, Park Hyatt, etc however Peninsula hits every box for us. Thank you to your entire team and we will see you soon!
Read more
Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Avoid going over NYE for your first time in Tokyo — majority of shops/restaurants are closed.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded 10 Jan 2024
Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. We are delighted to hear that you enjoyed your experience with us, and we very much appreciate all of your kind comments, especially about the exemplary service from our team members. We look forward to providing you with another fabulous Peninsula experience upon your next stay. Yours sincerely Patric Hadorn Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Mohammed t wrote a review Nov 2023
2 contributions1 helpful vote
Since I stepped into the Peninsula Tokyo hotel, I’ve been greeted warmly by excellent staff who treated us with absolute kindness and courtesy, I have never witnessed such professionalism and high end service during my various luxury hotel stays. I would like to extend my sincere thanks and gratitude for all the staff at the Peninsula specifically Mr. Joseph Woodward, Mr. Lee, Ms. Hikari, Ms. Fuji, and everyone at the front desk receptionists for their warmth, kindness and hospitality. Special thanks to Mr. Hiroshi Kikuchi for his kindness and support, such a gentleman! I also extend my personal thanks and gratitude to each member of the staff whom I have interacted with, and apologize to anyone I've forgotten to mention by name, as I have only got the best service from each one of them. I leave the Peninsula with fond memories and a heavy heart, it is the one and only place to stay in Tokyo. Looking forward for my next stay! Yours Sincerely, Mohamed Taqi
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with friends
Room Tip: A true gem in the heart of Tokyo! A no brainer! Highly highly recommended!
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded 28 Nov 2023
Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. We are delighted to hear that you enjoyed your experience with us, and we very much appreciate all of your kind comments, especially about the exemplary service from our team members. We look forward to providing you with another fabulous Peninsula experience upon your next stay. Yours sincerely Patric Hadorn Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Joy T wrote a review Oct 2023
Hinsdale, Illinois4 contributions1 helpful vote
Our stay at The Peninsula Tokyo was heavenly! The service was impeccable! Room was spacious, and the bed was so cozy. Many thanks to Chika Isono san for making our stay extra special. We were celebrating our 13th anniversary, and we had the best in-room dining experience with the Ippudo ramen. We thoroughly enjoyed all of our meals there. The hotel is in a fantastic location, close to several restaurants and shops. I would love to go back again!
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded 24 Oct 2023
Dear jofutti, Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. We are happy to hear that you enjoyed your experience with us. We will look forward to welcoming you back hopefully in the near future! Yours sincerely Patric Hadorn Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Sam T wrote a review Sept 2023
Los Angeles, California6 contributions7 helpful votes
Stayed for 4 nights. The service was consistently great. The rooms were huge with spectacular views of the imperial palace. Room service food was delicious and the staff that delivered was quick! Overall a great stay.
Read more
Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Cultural Dascoverer wrote a review Sept 2023
Sydney, Australia19 contributions11 helpful votes
Located in the Ginza area of Tokyo, it is a great location to restaurants, shops and shopping centres, and tourist sites. The service is flawless. We arrived in the evening and were taken straight to our room. No trying the haul our luggage through the foyer, it was all taken care of and check-in took place in our room. Speaking of the room, we had the Deluxe Room, the smallest of the hotel’s rooms. At 58 sq m there is nothing small about it! Complimentary bottles of waters, a dressing room, a walk-in rain shower, work station are just some of the perks of the room. There’s also no shortage of dining options. Dinner at Mon Cher Ton Ton Hibiya, the hotel’s Teppanaki restaurant, was outstanding. There was no throwing rice around the room and antics to distract you from the food. This was a celebration of food and the entertainment was to see it prepared by a master.
Read more
Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Try the Japanese set breakfast for a true taste of Japan
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Peninsula Tokyo, General Manager at The Peninsula Tokyo
Responded 12 Sept 2023
Thank you for taking the time to share your feedback with us from your recent stay at The Peninsula Tokyo. We are happy to hear that you enjoyed your experience with us and we very much appreciate all of your kind comments, especially about the room and restaurants. We will look forward to welcoming you back hopefully in the near future!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Yurakucho area.
PRICE RANGE
£536 - £974 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the peninsula tokyo hotel chiyoda, peninsula hotel tokyo, peninsula hotel chiyoda, peninsula tokyo, chiyoda peninsula
LOCATION
JapanKantoTokyo PrefectureTokyoChiyodaYurakuchoGinza / Tokyo Nihonbashi / Tokyo Station / Ginza / Nihonbashi
NUMBER OF ROOMS
314
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

THE PENINSULA TOKYO - Updated 2024 (Yurakucho, Japan)

Frequently Asked Questions about The Peninsula Tokyo
Which popular attractions are close to The Peninsula Tokyo?
Nearby attractions include Ginza (0.3 miles), Mangekyo (0.1 miles), and Kokyo Gaien National Garden (0.2 miles).
What are some of the property amenities at The Peninsula Tokyo?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at The Peninsula Tokyo?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Peninsula Tokyo?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Peninsula Tokyo?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Peninsula Tokyo?
Conveniently located restaurants include GINZA 300BAR NEXT, Andy's Shin Hinomoto, and Ginza Seamon.
Are there opportunities to exercise at The Peninsula Tokyo?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does The Peninsula Tokyo have airport transportation?
Yes, The Peninsula Tokyo offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Peninsula Tokyo located near the city centre?
Yes, it is 0.2 miles away from the centre of Yurakucho.
Are any cleaning services offered at The Peninsula Tokyo?
Yes, dry cleaning and laundry service are offered to guests.
Does The Peninsula Tokyo offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.