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Hotel JAL City Haneda Tokyo West Wing

4-16 Haneda Asahicho, Ota 144-0042 Tokyo Prefecture
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Traveller (217)
Room & Suite (136)
Dining (54)
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About

#2 of 59 hotels in Ota
Location
Cleanliness
Service
Value
Travellers' Choice

Welcome to Hotel JAL City Haneda Tokyo West Wing, your Ota “home away from home.” Hotel JAL City Haneda Tokyo West Wing aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Nearby landmarks such as Haneda Nihombashi (1.3 mi) and Edo Koji (1.3 mi) make Hotel JAL City Haneda Tokyo West Wing a great place to stay when visiting Ota.

Free wifi is offered to guests, and rooms at Hotel JAL City Haneda Tokyo West Wing offer air conditioning and a refrigerator.

During your stay, take advantage of some of the amenities offered, including 24 hour front desk, 24 hour check-in, and baggage storage. For travellers arriving by car, parking is available.

Ota has plenty of Spanish restaurants. So when you’re here, be sure to check out popular spots like Lobos Kamata, Mediterranean Market Resat Omori, and Tapas&Tapas, which are serving up some great dishes.

Ota is also known for some great history museums, including Omori Nori Museum, Folk Museum of Ota Borough, and Showa no Kurashi Museum, which are not too far from Hotel JAL City Haneda Tokyo West Wing.

Hotel JAL City Haneda Tokyo West Wing puts the best of Ota at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Parking
Free High Speed Internet (WiFi)
Complimentary tea
Children Activities (Kid / Family Friendly)
Free airport transportation
Baggage storage
Non-smoking hotel
24-hour check-in
Wifi
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Shared lounge / TV area
24-hour front desk
Laundry service
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Room features
Bathrobes
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Refrigerator
Bath / shower
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English, Japanese
318Reviews10Q+A7Room tips

Reviews
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betheljoy wrote a review Feb 2024
Sydney, Australia194 contributions312 helpful votes
Hotel is close to Haneda airport and offers free shuttle service to the airport every half hour or so. The room were modern with large bathrooms, comfortable bed and pajamas too. Perfect hotel for anyone who is flying out of Haneda Airport. They have complimentary coffee and soda 24 hrs. Its about 7 minutes' walk of Anamoriinari Shrine.
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Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ホテルJALシティ 羽田東京, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo West Wing
Responded 23 Feb 2024
Thank you for staying at Hotel JAL City Haneda Tokyo. And we appreciate for giving us your precious feedback. All our staff are taking customers’ satisfaction and safety into the consideration any time. Hope you will visit and stay our hotel again. Thank you again for staying with us. Sincerely, Front reception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Annette L wrote a review Jan 2024
2 contributions1 helpful vote
The customer service at this hotel is terrible. They do not help you, let alone smile or have any interpersonal skills. It was my most expensive accommodation in 5 weeks of travelling in Japan and the bed was hard and the pillows are hard. The only redeeming feature is that they have a airport shuttle bus.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ホテルJALシティ 羽田東京, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo West Wing
Responded 22 Jan 2024
Thank you very much for staying at Hotel JAL City Haneda Tokyo WESTWING. Despite choosing our hotel this time, due to the lack of consideration from the staff and the lack of consideration due to the convenience of the hotel, We deeply apologize for the inconvenience caused to our customers. We take the words we have received from our customers very seriously and will work hard to ensure that such incidents do not occur in the future. We apologize for the inconvenience. All of our employees will return to their basics and work hard to provide service so that you can enjoy your stay with us. Thank you for your continued support. We apologize for the inconvenience, but we look forward to using our hotel when you come to Haneda. Hotel JAL City Haneda Tokyo WESTWING front staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ctfl wrote a review Dec 2023
Los Angeles, California453 contributions238 helpful votes
+1
Our flight arrived at HND around 10:30 PM which is ok but you can't guarantee that there won't be any flight delays. And Japan's public transport of trains and buses stop running after midnight and resume around 5 AM; so if you're flight lands late, it's after midnight, and your hotel is way over towards Shinjuku or some other area of Tokyo, you can wait and sleep in the airport unless you want to pay for a super expensive taxi cab ride. Not fun. The other option is to book a hotel close to the airport because if you have to take a private taxi, at least it's close by. So even with the late night surcharge it won't be as horrible since you won't have to go too far. Even better, the Hotel JAL City Haneda Tokyo West Wing has an airport shuttle that picks up from Haneda (check the hours or contact them to confirm) and I think the last pick up is 11:30 pm. Our flight from Malaysia did arrive on time and with the extra time needed to clear Japan customs and immigration we still had enough time to spare and could have taken the train. But we had a ton of luggage and if we did have to take the train or limousine bus, that would have been a bit difficult. We decided to make reservations and stay at an airport hotel. And then have the extra luggage delivered by Japanese takyubin service, so we wouldn't have to lug it around and get the annoying looks by the other train commuters. Everything worked out great. The JAL hotel shuttle arrived and the driver loaded our luggage and there were a couple of other guests. Their shuttle drops off at the main JAL hotel so if you're reservation is for the West Wing, you need to grab your luggage (there were some luggage carts at the shuttle drop off, which made it so much easier!) and walk a very short distance to the next building. Check in was fine. They have the machines to check you in and there were two employees to help. The other guests did not speak any Japanese but the two employees did speak and understand some English, which was way better than our Japanese! We had booked through a third party online booking site which we've used before with no issues and everything was fine again. If you needed any amenities (toothbrush, toothpaste, razor, shaving cream, face wash, moisturizer, lotion, cotton) they have the little packets and you just take what you need to use. Pajamas also provided in the room, so typical Japanese style with the amenities and pajamas provided. Typical small Japanese rooms, but this JAL City Haneda West room was 15 square meters so a bit small. However not as small as some other hotels advertising 10-12 square meter rooms - I imagine that we would have had to stack the bags if the room were any smaller and as you can see in the photos, we were able to open our large bags and still walk around the room! Room was small but clean and comfortable. Bathroom also small but clean and again typical of Japan, the toilet had the nice washlet bidet seat. We opted to not get the breakfast package and instead went to the lobby to get the takyubin forms to fill out to have our excess luggage picked up and delivered. We saw the complimentary drink sign but didn't know or ask what it was. Our plan was to head to Costco to shop so we figured we would just eat at the Costco food court there anyways and would skip breakfast. Check out went fine since everything was prepaid on the the third party booking. If we have another late night arriving flight or an early morning departure, we'd stay at this hotel again since the location is close, their shuttle to/from the airport makes it convenient and the price isn't too bad for a clean bed and bathroom and a decent night's sleep!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ホテルJALシティ 羽田東京, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo West Wing
Responded 29 Dec 2023
Thank you for staying at Hotel JAL City Haneda Tokyo. And we appreciate for giving us your precious feedback. All our staff are taking customers’ satisfaction and safety into the consideration any time. Hope you will visit and stay our hotel again. Thank you again for staying with us. Sincerely, Front receptio
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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maricafrente wrote a review Nov 2023
Pasig, Philippines15 contributions10 helpful votes
Hotel is near Haneda airport. Nice and friendly hotel staff. Good location. Size of the hotel room and bathroom are decent with complete toiletries. Clean and good smelling room. They also have a money changer machine near the elevator. During our stay there’s always one staff who knows how to speak english. We stayed in 3 hotels in Japan and this is the only hotel who provided the kids with kiddie toothbrush, face towel and slippers placed in a nice yellow pouch. Plus is that prior to traveling to japan JAL City is the only hotel who replied to us via email we sent an email inquiry.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo West Wing
Responded 24 Nov 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay with us met your expectations. We will continue to strive to improve our services to your satisfaction, and we hope that you will visit us again when you are in the Haneda area. Hotel JAL City Haneda Tokyo West Wing Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bruisyard wrote a review Nov 2023
United Kingdom943 contributions165 helpful votes
We booked this as we arrived at HND late in the evening and wouldn’t have been able to get into the city using public transport. It was quite expensive for what it was but the room was great and amenities provided excellent. Staff were helpful and lots of options to eat very close by. We’d stay here again in the same circumstances
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ホテルJALシティ 羽田東京, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo West Wing
Responded 16 Nov 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. Thank you again for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make every effort to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again. Hotel JAL City Haneda Tokyo West Wing Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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POLLYMX wrote a review Oct 2023
MEXICO116 contributions39 helpful votes
We had a good experience at this hotel, staff were helpful and nice. After reading some opinions here in TripAdvisor we were not expecting a lot, but the hotel exceeded our expectations. We chose this hotel due to logistics to come from/to Haneda with big luggage and it was great for us, shuttle is excellent. Room is small but enough to arrive to sleep, it is clean and bathroom was great. They provide amenities that you can choose from lobby. Breakfast was good, you can choose from local or international food. There is a nice temple close to station that we visited before leaving to airport and loved it, it has a lot of red Toris. Hotel is close to train st and some stores. The advantage of taking the train at this station going to central areas of Tokyo is that it is almost empty.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ホテルJALシティ 羽田東京, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo West Wing
Responded 16 Nov 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. Thank you again for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make every effort to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again. Hotel JAL City Haneda Tokyo West Wing Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mega_Bruno wrote a review Oct 2023
Fredericton, Canada165 contributions183 helpful votes
I have nothing to complain about my stay at Hotel JAL City - everything went to plan from check in to shuttle drop-off at HND the next day. Staff was great, everyone spoke good English and were proactive. I was also provided a choice of amenity kit at check-in which I did not expect and was a very nice touch. The free drinks in the lobby were also great, although I didn't find many diet/sugar-free options. Shuttle next day was on time, and the driver was awesome at keeping us informed and entertained during the 8-minute trip. The only downside that I could point out during my stay was the smaller no-frills room BUT no complaints here as it was perfectly normal by Japanese standards. All considered, a great place for HND stopovers!
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ホテルJALシティ 羽田東京, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo West Wing
Responded 16 Nov 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. Thank you again for taking the time to write a review of our hotel. We are very happy to hear that your stay at our hotel met your expectations. We will continue to make every effort to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again. Hotel JAL City Haneda Tokyo West Wing Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JB x2 wrote a review Sept 2023
4 contributions2 helpful votes
Stayed here last week with my family for one night. We thought it would be a good destination since it was close to the airport and there was a free shuttle and breakfast. Pluses- clean rooms, nice pajamas Negatives- 1. Front desk staff were not rude but they were not friendly or helpful. We needed extra time since we were waiting for our luggage delivery. I asked for an hour delay with check out and they said sure but charged me 3000 yen for the additional hour for 3 rooms. In addition, when our bags did arrive, the front desk people made us wait until they processed the delivery and they were aware we were in a rush but did not seem to care. I have stayed at Marriott and Hilton and never had issues with late check outs. Also, the JAL West Wing hotel front desk staff lacked that personal touch of understanding. Sometimes weary travelers run into a predicament such as delayed luggage delivery and would appreciate a little understanding and compassion. 2. Free shuttle only runs from around 5 am to 11:10 am. We missed it of course due to delayed luggage delivery. 3. Free breakfast- very underwhelming breakfast with limited variety. The service area was messy and understaffed. Also, the area for free breakfast was at another JAL hotel down the street and the layout of the breakfast was not as presentable or as varied as other breakfast buffets I have been at. Recommend not springing for the breakfast. I reserved this hotel because I thought the level of customer service at this hotel would be as good as the airlines but unfortunately it was not. Plan to stick with Marriott or Hilton when i visit Tokyo in the future.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Airport shuttle only runs from 5 am to 11:10 am, don’t spring for the breakfast. Check out time...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ホテルJALシティ 羽田東京, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo West Wing
Responded 24 Sept 2023
Thank you for choosing Hotel JAL City Haneda Tokyo Westwing. Thank you for taking time out of your busy schedule to write this review. We are sorry to hear that there was a delay in baggage delivery. We have reminded the staff member in charge to look around carefully and provide the best service. Although the services we can provide are limited due to the small number of staff, we will do our best every day to provide services that will satisfy you as much as possible. Please take care of yourself during this hot weather. We look forward to welcoming you again. FrontReception
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Robert P wrote a review Sept 2023
Sydney, Australia348 contributions216 helpful votes
Stopped here due to a long overnight layover from Sydney en route to Paris flying JAL. Very convenient to Haneda, minimal facilities but everything needed for a short stay. Would happily stay again on our next trip. Very nice pyjamas provided. Friendly and efficient staff. Shuttle bus to terminal from nearby.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo West Wing
Responded 12 Sept 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. Thank you again for taking the time to write a review of our hotel. We are very happy to hear that your stay with us met your expectations. We will continue to make efforts to improve our services to ensure your satisfaction in the future. We look forward to welcoming you again. Hotel JAL City Haneda Tokyo West Wing Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Journey22271720254 wrote a review Sept 2023
1 contribution
Although this hotel is very close to Haneda airport I would NOT recommend it. The price is high compared to other business hotels in Tokyo. We were very surprised when we had to walk up to the sister hotel on the comer but more shocked when we had to wait in a long queue to sit in the SMALL area that serviced the hotel guests from 2 buildings. Two staff struggled to top up the food and dry cutlery for patrons. We felt sorry for them rushing around but not able to service the food or coffee machine. After we returned in the afternoon to pick up luggage and asked for a taxi to the airport we were told NO. We politely asked again to be told we should ring ourselves. as we did not have a local phone and in 35 degree heat we decided to walk to the local train station. Luckily my husband asked at the Sister Hotel (not West Wing) where the desk clerk immediately called a taxi and offered for us to wait in the air-conditioned lobby. JAL Hotel West Wing needs to upgrade its service.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Search other airport hotels nearby or along the monorail line.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo West Wing
Responded 6 Sept 2023
Thank you very much for staying at Hotel JAL City Haneda Tokyo West Wing. We would also like to take this opportunity to thank you for taking the time to write a review of our hotel. We are very sorry that your stay with us did not meet your expectations. We will work with all concerned parties immediately to improve the issues you have pointed out. Hotel JAL City Haneda Tokyo West Wing Front Desk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£57 - £114 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoTokyo PrefectureTokyoOtaHaneda / Kamata
NUMBER OF ROOMS
103
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL JAL CITY HANEDA TOKYO WEST WING - Updated 2024 (Ota, Japan)

Frequently Asked Questions about Hotel JAL City Haneda Tokyo West Wing
Which popular attractions are close to Hotel JAL City Haneda Tokyo West Wing?
Nearby attractions include Anamori Inari Shrine (0.2 miles), Fox Statue Konchan (0.1 miles), and Luxury Flight Haneda Honten (0.2 miles).
What are some of the property amenities at Hotel JAL City Haneda Tokyo West Wing?
Some of the more popular amenities offered include free wifi, airport transportation, and kids activities.
What food & drink options are available at Hotel JAL City Haneda Tokyo West Wing?
Guests can enjoy complimentary tea during their stay.
Is parking available at Hotel JAL City Haneda Tokyo West Wing?
Yes, parking is available to guests.
What are some restaurants close to Hotel JAL City Haneda Tokyo West Wing?
Conveniently located restaurants include Swan Cafe & Bakery Chrono Gate, Chuka Soba Sato, and Yoronotaki Anamori Inari.
Does Hotel JAL City Haneda Tokyo West Wing have an airport shuttle?
Yes, Hotel JAL City Haneda Tokyo West Wing offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel JAL City Haneda Tokyo West Wing have airport transportation?
Yes, Hotel JAL City Haneda Tokyo West Wing offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Hotel JAL City Haneda Tokyo West Wing?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hotel JAL City Haneda Tokyo West Wing?
Many travellers enjoy visiting Kawasaki Daishi Heiken-ji Temple (1.6 miles), Irugi Shrine (4.9 miles), and Suzugamori Keijo-ato (2.8 miles).
Is Hotel JAL City Haneda Tokyo West Wing accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.